Field Service Management (FSM) Software Industry Overview

Best Field Service Management (FSM) Software 2020 - Market Radar™

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The Field Service Management market is dominated by a small number of vendors that offer solutions for verticals. Generally, Field Service Management software provides the ability for mobile workers to do administrative work on-site, while at the same time, providing managers with an overview of operations and their field service agents.

The market is growing at a steady rate and has amassed a wide user base, with predictions of high growth up to 2020. One of the primary drivers of this growth is the universality of mobile devices in the workplace and the inherent mobile nature of field services.

In conjunction, the growing number of businesses pushing the digitization of operations, in order to operate in a more transparent capacity and to improve overall efficiency, has inevitably created a market that is open with software opportunities for field service agents and managers alike.

Product differentiation in the Field Service Management market is substantial. Most products offer features that are aimed at particular niches, such as construction, map surveying, fleet management, home services, etc. That said, the market is varied and there are some horizontal products that offer a suite of general features that aren’t specific to a particular niche.

Feature Comparison

The table below compares the features of the top-ranked Field Service Management (FSM) software products side-by-side.

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App
PlanGrid

PlanGrid

88%
Kickserv

Kickserv

87%
FieldEdge

FieldEdge

86%
Jobber

Jobber

84%
ServiceMax

ServiceMax

82%
ServicePower

Service...

81%
Fulcrum

Fulcrum

81%
Coresystems

Coresys...

80%
Bizom

Bizom

80%
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