Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence-based, helpdesk software that combines human and machine learning.
Artificial Intelligence + Helpdesk Software = Better Relationships.
ThinkOwl is an artificial intelligence-based, helpdesk software that combines human and machine learning.
Awarded the Quality Choice Award
Awarded the Happiest Users Award
ThinkOwl currently scores 80/100 in the Support & Helpdesk category. This is based on user satisfaction (95/100), press buzz (34/100), recent user trends (falling), and other relevant information on ThinkOwl gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in April 2024.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf
ThinkOwl has built-in AI capabilities that help automate almost every process at your support desk. Apart from this, case management in ThinkOwl is awesome. You see everything on a single screen. It offers you canned responses, knowledge base articles, and intelligent custom fields to make customer communication much faster and easy.
The documentation, chat, and support portal needs a little pick-me-up by the ThinkOwl team. Apart from this, the helpdesk is brilliant for every business.
We have been using the helpdesk for internal and external ticket management. And it has put a huge impact on our service processes. Team productivity has increased and the turnaround time has decreased since we configured ThinkOwl.
UI & functionality for end users gives more ease of using this product. Great onboarding process & service provided Most likely, handling cases and tickets with no hustle.
Need to improve on more documentation & Customer portal section. Rest all is up to the mark.
