Salesforce Service Cloud

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What is Salesforce Service Cloud?

"Salesforce Service Cloud is an online customer service and support ticket help system for businesses of all sizes. Create an instant help centre available from anywhere."

Grow your business, not your support queue.

Salesforce Service Cloud is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Salesforce Service Cloud allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Salesforce Service Cloud, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.


Salesforce Service Cloud scored 85/100 in the Support & Helpdesk category. This is based on user satisfaction (74/100), press buzz (70/100), recent user trends (falling), and other relevant information on Salesforce Service Cloud gathered from around the web.

The score for this software has improved over the past month. What is this?


Salesforce Service Cloud Awards

Salesforce Service Cloud Support & Helpdesk Software Award 2020 Salesforce Service Cloud Support & Helpdesk Software Award 2017 Salesforce Service Cloud Quality Choice Badge 2020 Salesforce Service Cloud Trusted Vendor Badge 2020 Salesforce Service Cloud Happiest Users Badge 2020
  • Salesforce Service Cloud
  • Salesforce Service Cloud
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Support & Helpdesk Market Radar

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Salesforce Service Cloud Product Overview

  • Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

  • Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

  • Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

  • Help customers to help themselves with a self-service site built through Desk.com


Languages: English

Support & Helpdesk Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in August 2020.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Salesforce Service Cloud Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Sales Automation

Salesforce Service Cloud Alternatives

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Salesforce Service Cloud User Reviews

Average User Rating:
3.69/5 based on 23 user ratings.
Your Rating:
User profile picture

"Best customer support service tool"


What do you like about Salesforce Service Cloud?

It enables us to provide personalized support to our clients as we are always up to date with customer data that Desk.com collects from various places including our application, website and social media sites, and it stores the data securely. It was very easy to set it up as we had live support from the vendor. It also allows us to channel every enquiry to the right help team in various departments so that each customer should get the best service in shortest time possible. It integrates with so many different tools to make sure that we have a seamless experience in terms of accessibility of client data by everyone in our organization.

What do you dislike about Salesforce Service Cloud?

Sharing of responsibilities among agents is not available in this tool and it sometimes leads to collision of tasks. Apart from that the tool works very well without challenges.

What have you been using it for and what problems did Salesforce Service Cloud solve?

It helps us to manage clients by building our own support desk which is simple set up, easy to manage and it collects all necessary data from various sources to one place where everyone working in our organization can have access to.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"customer service software"


What do you like about Salesforce Service Cloud?

Desk.com is a customer service engine for customer service professionals in small and medium businesses, offering a range of integrations with other services such as CRM, error tracking, e-commerce and more. The main integrations for Desk.com include Salesforce, MailChimp, CampFire and TalkDesk, it also offers REST API to integrate its own applications and compatible Devices.

What do you dislike about Salesforce Service Cloud?

everything seems very good to me but if I must say that the company can also improve its customer service, and the Salesforce integration also needs some adjustments, they are small errors that they have but it can be fixed very easy it is a good software and it should work much better customer service because it gives more and better security and reliability.

What have you been using it for and what problems did Salesforce Service Cloud solve?

We use it for all support interactions, and direct support requests to support members and track all interactions so that each customer detects problems with our support team.

4/5
Usefulness
3/5
Ease of use
3/5
Value for money
3/5
Customer service
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