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What is Gnatta?

"Gnatta is a multichannel communications tool geared towards customer service with proactive engagement capabilities. "

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Gnatta scored 80/100 in the Support & Helpdesk category. This is based on user satisfaction (83/100), press buzz (35/100), recent user trends (falling), and other relevant information on Gnatta gathered from around the web.

The score for this software has declined over the past month. What is this?

Gnatta Awards

Gnatta Quality Choice Badge 2020
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Support & Helpdesk Market Radar

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Gnatta Product Overview

Languages: English

Support & Helpdesk Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in June 2020.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...


Gnatta Features

  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial

Gnatta Pricing Plans

Other pricing information:

Full access for all - £99 per concurrent user per month.

Credit card required: N/A

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Gnatta User Reviews

Average User Rating:
4.15/5 based on 2 user ratings.
Your Rating:
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We use Gnatta to manage our Trustpilot reviews and it works like a dream! Also if a customer tweets us and then posts a review on Trustpilot I can tie these together. Net result is an improvement in my brand management.

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