"Gnatta is a multichannel communications tool geared towards customer service with proactive engagement capabilities. "
Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in December 2018.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf
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