"Freshservice is a cloud-based service desk solution to help customers deliver their internal IT support. "
Freshservice is a simple, but powerful ITIL solution that automates IT tasks. The cloud-based solution comes with advanced ticketing and asset management capabilities with an intuitive user Interface.
Freshservice allows IT admins to track and manage the assets owned by their organizations. They are also able to create product configurations and inventory lists to identify the impact of assets like software licenses, hardware, and even laptops and servers.
Freshservice combines some of the startup’s existing capabilities in the cloud with easy-to-use features built like a gamification app.
Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.
Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.
Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.
Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.
Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.
Knowledge Base: Quick answers to all frequent queries.
Free: up to 3 agents; up to 100 free assets.
Blossom: $29/agent/month, billed annually.
Garden: $49/agent/month, billed annually.
Estate: $79/agent/month, billed annually.
The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.
Freshservice is used as a cloud-based ITIL service desk solution.
Online & native mobile apps.
Freshservice ServiceDesk integrates with the following applications:
LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.
Freshservice ServiceDesk has an API available for use.
It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.
It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.