Callbell

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What is Callbell?

Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.

Callbell is a software as a service platform for customer communication
via Direct Messaging Apps.

Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.

As we enter the "now"​ era, Direct Messaging Applications are becoming the new big customer support paradigm. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralizes all communications in one single place, helping CS and Sales teams to connect to customers across channels.



Callbell Awards


Callbell currently scores 85/100 in the Support & Helpdesk category. This is based on user satisfaction (92/100), press buzz (43/100), and other relevant information on Callbell gathered from around the web.

The score for this software has improved over the past month. What is this?
www.callbell.eu

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Support & Helpdesk Market Radar

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Callbell Product Overview


Languages Supported: English

Support & Helpdesk Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in May 2024.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Callbell Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Real-time Alerts
  • Sales Automation
  • Workflow Management
  • Self-service Portal
  • Pipeline Management
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
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