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What is AnswerIQ?

"AnswerIQ boosts agent productivity and reduces handling time with smart routing, recommended response, and response automation."

AnswerIQ is an AI solution for customer support organizations that can increase first contact resolution (FCR) and reduce ticket volume by 20%. Using sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer, AnswerIQ enables a business to intelligently deflect, triage, and automatically respond to simple known issues as well as assist agents with recommended responses to complex questions. The solution easily integrates within existing customer experience systems like Zendesk and Salesforce and can be up and running in as little as a week.

AnswerIQ scored 71/100 in the Customer Service category. This is based on user satisfaction (90/100), press buzz (27/100), recent user trends (falling), and other relevant information on AnswerIQ gathered from around the web.

The score for this software has improved over the past month. What is this?

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AnswerIQ Product Overview

  • Eliminate the monotonous tasks from the lives of hard-working customer support agents

  • Reduce average handle time for each ticket that comes in

  • Speed time to first response, in many cases from days to minutes

  • Take up to 30% of tickets out of the support queue and reduce backlog

  • Identify which content in your knowledge base and forums can augment your support process

Languages: English

Customer Service Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in February 2020.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...


AnswerIQ FAQs

What is AnswerIQ generally used for?

AnswerIQ automates up to 30% of incoming support tickets. From front-end deflection technology to back-end agent assist tools, the platform augments the agent experience and frees support agents from the repetitive nature of most support tasks so that they may focus on the more nuanced exchanges with customers.

Does AnswerIQ offer multi-user capability (e.g. teams)?

AnswerIQ support multi-users with a decentralized platform that also offers centralized control.

What platforms does AnswerIQ support?

CXM systems like Zendesk and Salesforce.

Who are the main user groups of AnswerIQ?

AnswerIQ caters to customer support teams with 50 agents or at least 50,000 incoming support tickets each month.

What are some applications AnswerIQ is commonly used in tandem with?

CXM systems like Zendesk and Salesforce.

Does AnswerIQ offer an API?

AnswerIQ can be plugged right into existing environments, requiring no engineering work whatsoever.

Does AnswerIQ offer guides, tutorials and or customer support?

AnswerIQ has integration tutorials and customer support as well as a rigorous and hands-on onboarding period for new customers.

Does AnswerIQ integrate with any other apps?


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