Customer Experience Software Industry Overview

Best Customer Experience Software 2021 - Market Radar™

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Feature Comparison

The table below compares the features of the top-ranked Customer Experience software products side-by-side.

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score
Medallia

Medallia

91%
UserTesting

UserTes...

90%
Birdeye

Birdeye

95%
Qualtrics Customer Experience

Qualtri...

88%
zenloop

zenloop

88%
Confirmit

Confirmit

88%
youengage

youengage

88%
InMoment

InMoment

87%
FullStory

FullStory

90%
Custify

Custify

94%
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