Customer Experience Software Industry Overview

Best Customer Experience Software 2020 - Market Radar™

Artboard 1 copy 4

Feature Comparison

The table below compares the features of the top-ranked Customer Experience software products side-by-side.

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score
Medallia

Medallia

90%
Birdeye

Birdeye

94%
Userpilot

Userpilot

90%
Qualtrics Customer Experience

Qualtri...

88%
LifeRay

LifeRay

87%
SurveySparrow

SurveyS...

91%
Custify

Custify

93%
UserTesting

UserTes...

87%
FullStory

FullStory

89%
Fuel Cycle

Fuel Cycle

88%
Back to top