Zoho SalesIQ Reviews, Pricing and Alternatives

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score 85/100

Quick Facts

User Ratings: 3.9/5 (207) Main Category: Customer Chat Software Also Related To: Support & Helpdesk , Customer Service , Customer Engagement Pricing: freemium, from $19.00/month Followers: 172k likes 44.8k followers Suitable for: Personal, Freelance, Startups, SMEs, Agencies, Enterprises Native Applications: Web App iOS, Android Publisher: Zoho Corporation

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What is Zoho SalesIQ?

"Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts."

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Zoho SalesIQ scored 85/100 in the Customer Chat category. This is based on user satisfaction (77/100), press buzz (65/100), and other relevant information on Zoho SalesIQ gathered from around the web.

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Customer Chat Market Radar

Zoho SalesIQ Product Overview

Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.
Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.
Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.
Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.
Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.
Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Languages: English

Customer Chat Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in February 2019.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdf

Zoho SalesIQ Features

API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Call Tracking
Time Management
Click-to-Dial
SAP Integration
Net Promoter Score

Zoho SalesIQ Pricing Plans

Other pricing information:

$19 for 3 users. $59 for 5 users. $129 for 10 users.

Plans starting from: $19.00/month Credit card required: N/A

Zoho SalesIQ FAQs

What is Zoho SalesIQ generally used for?

To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does Zoho SalesIQ offer guides, tutorials and or customer support?

Yes.

What platforms does Zoho SalesIQ support?

SalesIQ is available in web browser, android and iOS platforms

Does Zoho SalesIQ offer an API?

Yes.

What are some applications Zoho SalesIQ is commonly used in tandem with?

It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Who are the main user groups of Zoho SalesIQ?

Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
Supported Countries: Worldwide

Does Zoho SalesIQ offer multi-user capability (e.g. teams)?

Yes.

Does Zoho SalesIQ integrate with any other apps?

Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.