Rake is the next generation universal messaging company with team messaging and omnichannel customer chat in one workspace.
Rake is the next generation universal messaging company with team messaging and omnichannel customer chat in one workspace.
Rake core features:
Awarded the Quality Choice Award
Awarded the Happiest Users Award
Rake currently scores 86/100 in the Internal Communications category. This is based on user satisfaction (93/100), press buzz (32/100), recent user trends (falling), and other relevant information on Rake gathered from around the web.
| The score for this software has improved over the past month. What is this? |
2-Way Omnichannel Chat
Proactive messaging
Assignments
Website Visitor Monitoring
New visitor notifications
Collaboration Tools
Guest users
Searchable Workspace
Task Management
Fully integrated workplace toolset
Product recommendations, vendor rankings, market overview and tips on how to select Internal Communications software for business. Published in April 2024.
Solutions in this subcategory are focused on communication within the company or creative teams themselves. Collaboration remains as one of the cornerstones of successful business and the ability to get the right information to the right people on time is p...
FREE DOWNLOAD Internal-Communications-Software-Buyer-Guide-2018.pdfFrom enterprise to small businesses, we replace Slack and customer chat in one workspace and thus we fulfill the needs of many different businesses - size and scope.
It's used to help businesses become better connected. Adoption generally begins with our chat technology and quickly spreads to team collaboration tools. Our website visitor monitoring tools are a favorite among sales teams and our 2-way omnichannel customer chat is great for customer success teams as well as marketing teams.
We have a walk-thru tour embedded in the desktop application which is available 24/7 upon login and we have over 50 support videos and a full documentation website.
Facebook Messenger, Twilio, WhatsApp, NICE InContact, Zapier
Yes. Rake is built for teams and is a great application for teams to use to improve connection, collaboration and success.
Rake works along side popular CRMs and Email tools as well as Tasks and project tools.
Soon to be released.
The sentiment map shows a snapshot of how Crozdesk users have rated Rake over time. It shows how existing users see Rake with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
I cannot say enough good things about Rake.ai. Not only is the software itself fantastic but the personal touch provided by the team is unmatched. The platform is highly customizable for any organization that is looking to keep both business and employees productive. You have a variety of notification options, chat replies and team efficiency reminders. However, what truly seperates Rake.ai from their rivals in the space is the team behind the software. I have spent hours on the phone with Hector and Greg learning all of the software features and making special requests. The personalized touch makes this company and their product the best one on the market for any sized organization large or small. Overall, Rake has been an amazingly positive experience for us, and their support is far better to any other product support I have ever received.
n/a the product is very good at what it does and I have zero complaints. I recommend anyone on the fence trying it out.
We're glad you're pleased with our software, Michael. Whenever our customers review the software and call it fantastic our team is energized and we're all excited to continue to serve you. Thank you for all the kind words about our support team - they work super hard and each one of them is committed to providing you a great experience. Thank you again and have a great 2021!
Two things that make a company and product outstanding:
1. People - I have been impressed with the service and product knowledge and support from Greg and Hector
2. Product and Pricing: Rake is a Great Value for money. Initially, it looked too good to be true and I had to ask a few times to reconfirm with the sales team. But after pinching myself a few times, I have realized that such gems exist.
I now recommend it to each and every person (with a website).
I think I
Great Product. I think the only thing I did not like was that it had too many features and products to offer when all I wanted was a chat system.
Thank you, Mr Dhall! Your review is much appreciated and we agree, we do have a lot of features. We look forward to serving you and your clients for years to come.
I have used so many other workspaces but Rake made it possible for me to run my company remotely providing us with all the tools we need to work remotely. I found them by chance and I am so glad I did. Sustaining and Growing my Companies would have been a herculean task. Rake made it easy.
I dislike nothing about Rake though I would love them to introduce chat search and a way to view attached pictures and documents in a separate directory.
I have been using it primarily as my office workspace for several of my companies, working remotely with all my staff scattered all over the world. 7 companies now and counting.
Thanks for the great review, Felix. We appreciate all of the confidence you have shown in us and we value your business. Here's to a great 2021!
I really like that it is simple to use and install and has a good UI. The customer service support is great.
I'm not completely sold on the slack like vibe. I don't use rake as a replacement for Slack. I use it mostly to communicate with customers on website.
Thank you for taking the time to review Rake, Derek. We're please you're happy with our customer support and glad to help you in any way we can. Thanks again and here's to a great 2021!
It is great to work with a software vendor that does what they say they are going to do. This makes it much easier to maintain relationships with my customers.
I wish it was a household name when I introduce it to customers. It would help move the sales cycle along faster.
It has given my digital marketing customers an affordable entry point to chat software with a path to upgrade based on their expanding needs.
Thanks for the review, Jonathan. We agree... we want to be a household name too. With great clients like you, we're going to make it happen. Thanks again for taking the time and providing your feedback.
Rake solves several problems for us. We use it for live chat, we use it instead of Slack, we use it instead of Task Manager. It's free for us but they treat us like we pay them $1,000 a month. When we use chat or tasks or team talk, we never leave the Rake app, so it's faster and easier than using a few different vendors.
I do wish our other vendors use it but as long as our customers can use it, it's fine for us. I'd also like to see more integrations at least with a company like Zapier.
First - Rake is our live chat solution. We are talking to customers everyday through a chat widget on our website, through an SMS number that Rake bought for us, through Facebook Messenger (very low volume through this channel) and with Postman
Thanks for the review, Jack. We're excited to see your company growing and glad we're able to help with your messaging needs. As we roll out Outbound Message Marketing, we'll be sure to keep you up to date on progress. We also are looking forward to completing our Zapier integration in the coming weeks.
