Microsoft Teams

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What is Microsoft Teams?

Microsoft Teams is a teamwork hub that enables users to invite everyone they work with to chat, meet, call, and collaborate all in one place, no matter where they are.

  • Chat from anywhere
    Share your opinion, and your personality. Send gifs, stickers, and emojis in a group chat or in one-to-one messages.

  • Meet from anywhere
    Instantly go from group chat to video conference with the touch of a button. Teams of 10 or 10,000 can meet in one place, no matter how many places they’re in.

  • Call from anywhere
    Never yell “who just joined?!” ever again. Use Teams calling, Phone System, Calling Plan1, or Direct Routing to take the stress out of conference calls.

  • Collaborate from anywhere
    Never do that frantic, searching-for-files thing ever again. In Teams you can access, share, and edit Word docs, PowerPoint, and Excel files in real time.


Microsoft Teams scored 93/100 (Top 3 in Internal Communications) in the Internal Communications category. This is based on user satisfaction (91/100), press buzz (74/100), recent user trends (rising), and other relevant information on Microsoft Teams gathered from around the web.

The score for this software has improved over the past month. What is this?

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Microsoft Teams Review

Editors' Review by the Internal Communications Software Review Team

Microsoft Teams is a chat-based software solution available to subscribers of the Office 365 Enterprise and Business plans. It is primarily intended for workplace chat, video meetings as well as file storage and sharing. Microsoft Teams is a platform for more streamlined communications for business groups that allow for real-time collaboration among devices, including laptops and mobile phones.

The software can be downloaded on mobile and desktop devices through application store and can likewise be accessed via a web browser. If you access via the web browser, you will see a primary navigation bar on the left housing the tabs Activity, Chat, Teams, Calls and Files.

Activity is where all conversations with mentions and tags are stored. Chat is for one-on-one or private messaging. Teams is an organized hub where the correspondences between team members occur, including the team files, posts and minutes from team meetings are posted. Another navigation bar provides a summary of the chosen tab from the first navigation bar.

At the center of the monitor is the application’s interaction center where the conversations are shown. Calls can either be audio only or with video. During video calls, you can allow your team members to view your presentations or notes via the screen-sharing option.

The three-dot ellipsis contains the applications that are installed for integration and storage.

Microsoft Teams Features

The Microsoft Teams features integrate into a robust workplace communication center. The incorporation of the video conferencing software with Microsoft 365 created a comprehensive user experience that is unique to the application.

Meetings and conferences

This feature enables users to host online meetings such as video conferences, streaming for live events and audio conferences covering all aspects from pre- to post-meeting requirements. Teams can supply each attendee with the meeting agenda and provide everyone with meeting minutes after the session. Meetings can even be recorded and an automatic transcription can be played back for reference when creating the meeting minutes. The meeting minutes can be uploaded in the appropriate category in the Teams tab.

Voice and video calling

This Teams feature allows for making and receiving calls within the application. Users can conduct VoIP calls and video conferences, although most conversations are done through instant messaging. Maximum limit of participants is 10,000, an increase from the 5,000 limit before April 2020.

There are options for putting calls on hold, and blind and safe transfers. Microsoft Teams voice and video calling requires a phone system. Calls made via the Teams application has 35 functions for a seamless business call, such as call escalation to switch from a one on one call to a group call without hanging up.

Direct dialing and Microsoft calling plans via Microsoft 365 are available for Teams-compatible phone systems.

Instant messaging

Message exchanges in Chat are stored and made accessible within the feature, as opposed to the chats in Skype for Business where messages are instead stored in Conversation History, a folder that is separate from the chat room. Mentions and tags appear in the conversation, but those particular messages can be found in the Activity tab for quick reference and storage. You can attach the available GIFs, stickers and emoticons to your messages for personalization.

Your team will have access to shared documents under the Files tab including images and videos that were uploaded in the channels. There are also options to create shared folders as well as Word, Excel and PowerPoint files, among others, within the OneDrive feature.

Extensive integrations

This feature presents a number of options for maximizing Microsoft Teams capabilities through automation of workflows. The company partnered with video conferencing brands, so live video can be efficiently shared from mobile phones during meetings and projected into the Teams application.

In addition, it launched the Microsoft Teams app store, where you can search for third-party apps to use with your workflows. The App Studio was launched in January 2018 so developers and businesses can create apps using Teams.

Remote learning

Microsoft recently launched Teams for Education, where students engage in virtual school activities. The 7×7 grid view can accommodate up to 49 participants on a single screen. The application can also hold virtual Breakout Rooms for activities involving small groups.

Other features are Raise Their Hands, Attendance Reports and Class Insights with data analytics that show students’ engagement and activity metrics, rate of assignments turned in and grades.

A restriction for students’ unattended use of the application is in place for security and classroom management.

Healthcare

This Teams feature allows for priority notification for urgent messages every two to 20 minutes until a response is received. Nurses or clinic staff can forward messages to delegated staff in case they are attending to a patient or are tied up in the ER.

The Healthcare Bot service helps an organization deploy virtual health assistants in addition to an automated symptom-checker. Secure access to patient records, note-taking, video meeting and message handling are some of the features for care coordination that can be done within the system.

Microsoft Teams review

Microsoft Teams Benefits

Microsoft Teams is an effective communications software solution that offers several benefits to its users.

Productivity

Microsoft Teams increases work efficiency through a highly organized user interface. Workflow can be managed within the application including scheduled meetings, note taking and meeting transcription. Information is distributed to and stored within the appropriate channels so important conversations, meeting schedules and documents are easy to find.

The calendar suggests schedules when all team members are available for the meeting. It even provides an option to choose if your meeting should be private or can be open for uninvited attendees. All attendees can be reminded about the schedule and notified regarding the set agenda.

Security and compliance

Users’ data security and privacy are protected by the Microsoft Trust Center. The company provides protection through cloud security, threat and information protection and a host of other security solutions that address cyber threats and data protection.

Microsoft Teams Pricing

One way to get started with Microsoft Teams is to sign up for a free account. The free version includes unlimited chat and search, online meetings and video calling, 10 GB team file storage, 2 GB personal file storage and real-time use of Microsoft Word, Excel, Powerpoint and OneNote.

Teams can also be accessed through the Business Basic and Standard packages. Business basic costs $2.50 per user per month. The package covers 50 GB host email storage and a custom email domain address, 1 TB of OneDrive cloud storage for each user, hosting of online meetings and video calls for up to 250 users, access to web versions of Office applications Outlook, Excel, Powerpoint, OneNote, Access and Publisher.

The Business standard package costs $10 per user per month and includes a license to fully-installed Office apps on five mobile devices, five tablets and five desktops per user, round-the-clock phone and web support from Microsoft, in addition to the same benefits Business basic users enjoy.

Conclusion

Microsoft Teams is a business software solution that can efficiently enable and streamline seamless virtual collaboration among remote staff, office workers and other professionals, to efficiently provide business communications and workflow management.

  • Microsoft Teams

Internal Communications Market Radar

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Microsoft Teams Product Overview


Languages Supported: English

Internal Communications Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Internal Communications software for business. Published in October 2021.

Solutions in this subcategory are focused on communication within the company or creative teams themselves. Collaboration remains as one of the cornerstones of successful business and the ability to get the right information to the right people on time is p...

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Microsoft Teams User Reviews

Average User Rating:
4.56/5 based on 17 user ratings.
Your Rating:

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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Microsoft Teams over time. It shows how existing users see Microsoft Teams with regards to its usefulness, ease of use, value for money and customer service.

Overall
8.9/10
Arrow Left Recent Older Arrow Left
Usefulness
9.1/10
Ease of use
9.0/10
Value for money
8.9/10
Customer service
8.7/10
User profile picture

" All in one Teams"


What do you like about Microsoft Teams?

Overall I liked and preferred Microsoft Teams over other Team applications. I’m happy that our project to migrate to Office365 and setup the Team collaboration chat functionality worked better with Microsoft Teams. I integrated Microsoft teams to help our team share files, share screen, Setup meetings with internal/external users and companies, record calls and practice daily/weekly work

What do you dislike about Microsoft Teams?

I have found Microsoft Teams mobile app with limited functionality with calendar and some other integrated features. Desktop app is well maintained and more features should be added for mobile app.
I do find some notification settings hard to control when you are part of multiple channels. I do not get to fully utilize the assignment aspect of the Microsoft Teams. The video features on it may do a bit more improvement. My camera quality seems a bit lower here compared to other platforms. The presentation feature seems to be in need of improvement. It is hard to view both the application and the presentation at the same time which makes it difficult to present at the same time.

What have you been using it for and what problems did Microsoft Teams solve?

Perfect tool for team collaboration.
Teams app helps us work remotely and avoid most obstacles that we were experienced when we manage the remote team members. Teams can be installed on all most all the platforms iOS, Windows, macOS, etc.
We switched from GSuit to Office365 so we had to migrate our Chat application. Also we found Microsoft Teams that time more effective then GSuit itself.
It is integrated with application like office 365, Yammer, wiki and share point access to share documents,

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Microsoft Teams has always been useful but even more so over the past year"


What do you like about Microsoft Teams?

We use Microsoft Teams as our internal communication tool through the chat feature and also for internal and external meetings. The user interface and design has improved quite a bit since we started making greater use of the software since last year in April. I like how I can see my microsoft outlook calendar in the teams application making it much easier and faster to see which teams calls specifically which I have coming up and am able to join them faster as well.

What do you dislike about Microsoft Teams?

The only thing I dislike about Microsoft Teams is how we cannot pause screenshare. I use Zoom every now and then who have this feature and find it very useful so it would be great for Microsoft Teams should they add it one day.

What have you been using it for and what problems did Microsoft Teams solve?

For sure Microsoft Teams has been brilliant since the pandemic starter last year. Like for many other companies I'm sure its helped greatly with communications with employees and clients etc.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Good quality communication platform"


What do you like about Microsoft Teams?

It has full Microsoft integration and it allows to set up meetings with both internal and external users. It combines the advantages of zoom and slack together

What do you dislike about Microsoft Teams?

Not as friendly to use as slack. Emojis are not so straightforward to add as in slack either. I am also looking forward to seeing stickers as they are cool.

What have you been using it for and what problems did Microsoft Teams solve?

Collaboration in the office wit colleagues and team

3/5
Usefulness
3/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"My Experience With Teams"


What do you like about Microsoft Teams?

I like the fact that i am able to have classes online without worrying about catching the virus. I also like the interactive board feature that is present in the software. it allows everyone to make their individual additions from the comfort of their home. also teams allows us to use the breakout rooms and can interact with different groups without everyone knowing each groups business. i like that i have the ability to mute some people as well remove them from the meating. this especially comes in handy when dealing with insolent individuals.

What do you dislike about Microsoft Teams?

i dont like the fact that teams does not allow mobile devices to share their audio. not everywhere i will be able to bring my laptop and a share audio feature for mobile devices would come in handy. i also dislike the delay between video and audio when sharing videos sometimes. the mic icon being displayed on the screen becomes a bother for smaller screen devices. the whiteboard sometimes gives issues when trying to rotate screen especially when using text box. the ring tone when being called in is also a bit annoying. also i dont like that when i am called in the meeting on mobile devices my mic joins unmuted. this can be embarrassing at times when your background is not favourable for the setting.

What have you been using it for and what problems did Microsoft Teams solve?

I have been using Microsoft Teams as a college student to attend classes. the platform made it possible to still have classes without the fear of contracting the virus for me and at the same time feel as if i am in an actual classroom. i have uses other software for the same reason and by far Microsoft teams has been the best of them all. i was having challenges reaching many lecturers and since they started using the platform all our issues have been some resolved.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Excellence in Communication"


What do you like about Microsoft Teams?

1. Instant messaging
2. Audio and video conference and meeting.
3. Scheduling and integration with MS Office 365.
4. File sharing for real time updating.
5. User friendly interface.

What do you dislike about Microsoft Teams?

I have been using this application for more than 3 years and did not find anything as improvement area.

What have you been using it for and what problems did Microsoft Teams solve?

1. Meeting and teams onboarding.
2. Project management
3.Meeting with supplier and customer.
4. File sharing and screen sharing for better visibility.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Supportive Communication Solution for Companies. "


What do you like about Microsoft Teams?

Microsoft Teams is an excellent platform where communication is supported. The program has chat option, and this gives a communication instantly. The video conferencing feature supports meetings to be held virtually. The installation also takes less time, and there is constant guide from the developer.

What do you dislike about Microsoft Teams?

Microsoft Teams requires some updates often, and the developer takes long to issues the updates. Again, Microsoft Teams requires a strong PC with high processing speed. Eventually, this could be improved and perfected.

What have you been using it for and what problems did Microsoft Teams solve?

Microsoft Teams is a communication channel, with many features such as chats, videos, and call options. Again, Microsoft Teams increases the accessibility of information and files, since the tool supports sharing. Finally, Microsoft Teams runs globally, and this helps us have some collaborations with different players.

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Microsoft Teams Suports Communication and Collaboration"


What do you like about Microsoft Teams?

Microsoft Teams has one of the most clear procedures for communication. For instance, the software supports video conferencing, a feature that increases our collaboration. Again, Microsoft Teams helps in file sharing, and there is a friendly support team which responds quickly to our challenges. The program requires no training since it is easy to run.

What do you dislike about Microsoft Teams?

Microsoft Teams is a quite expensive product. Eventually, not all companies that has the required financial capabilities, but Microsoft Teams developer should look closely to their subscription terms and conditions. Furthermore, Microsoft Teams takes quite long when integrating it with other software, more so from the third party.

What have you been using it for and what problems did Microsoft Teams solve?

Communication is excellently supported by Microsoft Teams. There is easy file sharing, without time wastage. Again, Microsoft Teams increases the collaboration of employees, and this increases the innovation of the employees. Video conferencing is possible through the use of Microsoft Teams. Finally, Microsoft Teams helps in instant texting.

5/5
Usefulness
5/5
Ease of use
3/5
Value for money
5/5
Customer service
User profile picture

"A great remote meeting tool"


What do you like about Microsoft Teams?

It allows the company employees and management to conduct meetings, seminars and webinars as well as trainings remotely, which is very important at this moment. It is a great tool, it allows team chat, rooms, one - on - one calls, sharing files, data and tasks.

What do you dislike about Microsoft Teams?

Microsoft Teams has a downside to it - you are unable to share the screen with other participants, which would be very useful especially for trainings.

What have you been using it for and what problems did Microsoft Teams solve?

The in - company meetings and tutorials, trainings and problem solving. Also, some brainstorming sessions take place trough Microsoft Teams and it is a great solution.

4/5
Usefulness
4/5
Ease of use
4/5
Value for money
3/5
Customer service
User profile picture

"Perfect platform for team communications."


What do you like about Microsoft Teams?

When using Microsoft Teams, our business has found that it is amazingly steady generally speaking. There has been a consistent movement in highlights added over a couple of months, and the video/sound quality, talk capacities, and tight combination with 365/Sharepoint - with way preferred document taking care of over "old" OneDrive is actually a distinct advantage.

What do you dislike about Microsoft Teams?

What I don't adore about Microsoft Teams now would be the UI, the route is a touch befuddling and furthermore old for spic and span application proprietors, for example, most of the wedge.

What have you been using it for and what problems did Microsoft Teams solve?

When using Microsoft Teams we have mainly used it for Supporting customers distantly, Microsoft groups are exceptionally useful during these COVID-multiple times. We've utilized the apparatus constantly, from gatherings, helping our customers, goal, and even social coordinated effort with our group. Having the option to screen offer, call, and video call associates us to our customers regardless of whether we can't take care of them truly at the present time.

5/5
Usefulness
3/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Smart and efficient with live chats and documents sharing "


What do you like about Microsoft Teams?

Faster to share all kinds of files and documents in the office.
The communication is much more effective compared to emails.
Effective intergration with third party apps.

What do you dislike about Microsoft Teams?

Reliable software with project management and very easy to use.
Live chats have made communication easy.

What have you been using it for and what problems did Microsoft Teams solve?

Effective with project management through team communication.
Faster app with file sharing.
Reliable with instant messaging.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Microsoft Teams Review"


What do you like about Microsoft Teams?

Microsoft teams have many improvements over Skype for business, it allows you to but your attention on work topics, thru the communication channels, we can schedule video or audio meetings with one person or whole team, you can also schedule meeting with large number of attenders or webinars, guests can join using the web browser they don’t need to download the app to attend the calls, teams also integrates with the rest of Microsoft apps and other apps as well like "Twitter" which is very handy feature, it also comes with other essential video conference features like screen sharing, video recording, live captions, etc. Teams has the flexibility in terms of team collaboration and sharing, there is the desktop app, web app, and mobile app, thus you can join your calls from almost anywhere. It’s ideal solution for businesses who already use Microsoft 365 service.

What do you dislike about Microsoft Teams?

I found it sometimes hard to locate a file in the channel, the organization of the files is not so clear, the user interface and back-end settings can be a bit overwhelming at first, particularly for administrators. Because it have many features and integrations, it may take a while to learn the app. The user permissions need to be fixed, sometimes you need to differentiate permissions among the users in certain channels but that is not possible in Teams right now. Also, the mobile app is not as easy to use as the desktop version, it needs to be more simplified. For the price Teams can be expensive solution if purchased as standalone product, but when comes as part of Microsoft office 365, it would be cost-effective solution. In terms of customer support, the wait time is too much to access the live chat, which can be annoying sometimes.

What have you been using it for and what problems did Microsoft Teams solve?

As a subscriber for Microsoft office 365, we have been introduced with teams recently, I think Teams will replace Skype for business later, it a new communication and collaboration tool added to the office 365 suit, it’s designed to be an all in one workplace communication app, I've used Teams for about 4 months so far, I think it great app which allows you to organize your work in channel which focus on the topics related to that specific channel, it also provides integration support with plenty of apps and services especially the Microsoft ones, and other 3rd party apps as well, like Twitter, but for companies who is not using Microsoft apps, they may not benefit from the integration between features of Microsoft and Teams, their use for the app would be limited, and the cost for the app may not be ideal.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Microsoft Teams review"


What do you like about Microsoft Teams?

The option of holding a meeting with multiple persons with support of both audio and video. Audio and video quality have been excellent and far better than the competitors. Really like the plethora of options such as Calendar,Chat,Activity, Calls which were not completely present in other software I used.

What do you dislike about Microsoft Teams?

The interface. It is not very user-friendly and should be improved. As compared to the previous software that I used, Skype for Business, the UI is harder. I recommend making the UI simpler for better use.

What have you been using it for and what problems did Microsoft Teams solve?

We use Microsoft Teams on daily basis for our meetings. We previously used Skype for Business but now we have upgraded to Microsoft Teams. This software is offering more and advanced features.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Good conferencing tool"


What do you like about Microsoft Teams?

I've always found a little smoother to use than other tools and like the fact that it syncs in with our Outlook calendar so you can create meetings within teams (which automatically provides the link) and then pulls back into Outlook as well. The integrations with external IM tools is good and the chat function within the interface is decent enough (for what it is) too.

What do you dislike about Microsoft Teams?

One main thing was the number of people you could see on a video conference at any one time (think it was 4) as this was pretty frustrating/limiting, but this has now been addressed and you can see up to 9.

What have you been using it for and what problems did Microsoft Teams solve?

We use it for both internal meetings when not in the same office (which has been a lot recently) and also for client meetings where it's not possible to meet face to face. The previous tool we used wasn't very easy to use, and though I have used other alternatives previously, Teams does everything we need it to, and does it pretty well too.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
3/5
Customer service
User profile picture

"Solid conferencing software for remote work"


What do you like about Microsoft Teams?

Teams provides a relatively simple to use team collaboration software. I find it particularly useful for conference calls and chat while working remotely.

What do you dislike about Microsoft Teams?

The conference calls don't have as much functionality as some other software. This makes doing more than having a simple meeting a bit of a challenge.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
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