A Review of DigitalCRM Customer Relationship Management Software Solution
DigitalCRM is a lead management, sales pipeline, marketing and CRM software solution designed for small- to medium-sized businesses and marketing agencies across multiple industries. It is an online platform that automates the workflow process of a wide variety of business and marketing operations, increasing your company’s performance and productivity.
As a web-based customer relationship management solution, DigitalCRM essentially takes your leads, customer info, sales data and other crucial elements into a single centralized location for maximum efficiency and workflow optimization. With this platform, managing business and marketing operations to improve your sales, build your customer-base and grow your business becomes so much easier in the long run.
This is made possible due to the fact that DigitalCRM actually automates all the essential processes associated with marketing, including lead management, sales pipeline, customer acquisition and customer relationship management among others.
How DigitalCRM works
DigitalCRM is equipped with all the necessary features and capabilities marketing agencies and companies need to help them stay on top of all their CRM processes and workflows.
Some of these features include a comprehensive dashboard with a simple straightforward layout, sales force automation capabilities, contact management, extensive reporting and analytics, lead management and sales pipeline management.
Contact management feature
DigitalCRM’s contact manager helps users to effectively maintain their contacts database, leads, customer/client accounts, customer info/profiles, phone numbers, email addresses and more in one centralized location easily accessible to decision makers, stakeholders, authorized personnel and marketing teams.
Lead management feature
The lead management feature allows users to capture more leads from a wide variety of sources in a more efficient and practical way. These sources include websites, forms, CSV, mobile, contacts and emails.
Salesforce automation feature
Automation, when it comes to certain business and marketing processes, is always a good thing—a welcomed addition, one might say. DigitalCRM automates the sales workflow in a single platform and streamlines the lead-to-sale processes, providing marketers and managers the ability to track performance and productivity across all levels.
Sales pipeline feature
This feature allows users to monitor and keep track of online status of leads that are currently in progress, as well as their respective stages. The information users can obtain from this tool includes customers lost, customers won, leads, negotiations, proposals and prospects.
The CRM dashboard
As a professional marketer or a marketing operations manager, you need a place where you can view everything that’s going on in your marketing campaigns and all the crucial elements associated with them. This is where the dashboard comes in.
The DigitalCRM dashboard provides users with an updated view of their entire sales funnel, performance reports, lead status, customer profiles, sales status and performance and all of their user info on an interactive graphical dashboard that’s easy to understand and navigate through.
Reports and analytics feature
This is where you get a comprehensive look at your marketing campaigns, performance, productivity and all of your efforts and activities and see if you are in the right track with your campaigns and strategies or not.
Users can create and receive daily, weekly and monthly reports of various aspects of the marketing process. They can then use the information to try and improve their sales, overall performance and other marketing activities.
The benefits of DigitalCRM software solution
DigitalCRM delivers a more than satisfactory and reliable customer relationship management platform that allows users to optimize their marketing efforts and strategies while maximizing all the other CRM-related processes.
The software solution comes with a comprehensive dashboard that provides the most up-to-date views of their entire sales funnel, as well as the status of all potential leads, customer information, sales and marketing data, reports and other analytics. The CRM dashboard is interactive and graphical in nature, making it easier for all users to understand and consume all data that allows them to make more intelligent business decisions on the fly.
DigitalCRM, as a platform, is built with a myriad of functions and capabilities to help organize customer information in a more efficient and practical way that matches the company’s workflows. The software solution allows for faster and smoother communication, giving you the ability to generate workable leads and close more sales down the road.
The web-based CRM solution also allows users to automatically capture leads from different sources, including websites, mobile platforms, emails, contacts and CSVs among others.
Additionally, the platform also categorizes contacts automatically, based on lead status, sparing your marketing team from doing time-consuming grunt work. With that process out of the way, marketing teams can focus on generating more leads and winning more clients.
Pricing for DigitalCRM software solution
DigitalCRM offers two pricing plans for SMBs and marketing agencies. You have a choice between self-hosted service and a cloud-based solution. Check out these pricing options and see which one fits your business needs perfectly.
The cloud subscription costs $50 per month (all inclusive) with free installation of the CRM software on the provider’s server. The Self-Hosted service, on the other hand, costs $700 (source code all inclusive) with free installation of the CRM software on your Webhost.
All options include the following features:
- Contact management
- Lead management
- Sales for automation
- Sales pipeline
- CRM dashboard
- Reports and analytics
- Web to lead form
- Newsletter
- Forecast
- Territory management
You may visit the DigitalCRM official website for more information about the product, a complete description of the features and pricing.
Is DigitalCRM a good CRM solution for your business?
To be honest, there is no definite answer to that question. It all depends on what your company needs in terms of customer relationship and lead management. But as far as this software solution is concerned, you can’t go wrong with it, especially when you take into account the features and capabilities it provides.
Having the ability to analyze every aspect of your business and marketing process is crucial and DigitalCRM is designed to help users with that particular aspect. It provides robust reporting and analytics tools that users can customize to help them get the information they need. DigitalCRM is definitely worth checking out.
