CentraHub CRM

CentraHub CRM is a cloud-based, fully customizable CRM solution designed to facilitate the sales, marketing and customer service processes of businesses, regardless of their size and scale.

It is a fully integrated customer relationship management platform with marketing, sales and customer service functionalities. It also helps automate lead generation, customer nurturing and support for small to midsize companies, startups and growing businesses. You have the option to host the platform via the cloud or install the client on-premise. The cloud-based CRM software is equipped with a broad range of features such as automation tools, custom reporting and live dashboards. It can automatically track all interactions with existing customers and leads, allowing teams to take data-driven actions on key business growth initiatives.

CentraHub CRM supports businesses and organizations across different industries, including real estate, education, automotive, sales and marketing, customer services, retail and logistics. It is designed to automate the core processes of these industries, especially when it comes to their sales, marketing and customer support services. In addition to the abovementioned features, the platform also comes equipped with appointment scheduling functionality, which allows SMBs and large enterprises to efficiently capture leads and prospects from various sources such as websites, social media platforms and community forums.

The CRM software has all the tools and resources necessary to help users and teams manage meetings and group schedules. It boasts innovations in different areas of sales, marketing and service, particularly in lead generation and management, reporting and analytics, sales capture and conversion, as well as customer service.

CentraHub CRM Features

CentraHub CRM is designed to be future-proof, utilizing automation technology to facilitate key sales, marketing and service processes. It not only functions as a comprehensive CRM platform but also as a central source of data and resources for all your operational processes. CentraHub is a mobile-optimized, industry-ready customer relationship management solution with a wide variety of dedicated modules for sales, marketing and service automation.

Sales automation system

CentraHub offers an easy-to-use CRM solution specifically for sales automation with high adoption rates that work to maximize conversions. This cloud-based and mobile-ready sales CRM is built to help increase accountability and develop lasting relationships with both new and existing customers and/or clients. CentraHub’s sales CRM offers comprehensive sales engagement tools, as well as a fast and easy setup process for quotations and pricing. The software also has 360-degree reporting capabilities and practical workflows. It seamlessly integrates with third-party RESTful applications.

CentraHub’s sales CRM provides you with a plethora of sales automation modules, including dashboards and reports, sales tracking, deal management, contacts, opportunities, sales order and telephony integration, just to name a few. The 360-degree customer view gives you the ability to unify all your contact information and other relevant customer data into a central platform, so you don’t have to juggle multiple channels just to locate or gain access to the customer information you need.

This sales management software also provides good lead management functions, allowing you to allocate and streamline incoming leads and simplify the management process. You have the ability to organize your leads into different, custom categories to ensure simple and efficient management. The software integrates seamlessly with telephony and other communication tools so you can avoid the tedious process of jumping back and forth between your computer and your mobile phone. You can just make calls and follow up on your leads right from your CRM platform.

Task and appointment scheduling is another feature that comes with your CentraHub CRM platform. It supports online appointment scheduling, so creating schedules for appointments and meetings with clients is as easy as clicking a button. You may also assign tasks to individual employees and team members and set reminders for them so they can finish their tasks on time and don’t miss any deadlines.

Marketing automation system

CentraHub CRM has the tools and resources that allow you to effortlessly migrate to a fully automated marketing CRM solution. With this function, you will have the power to cast a broader and much stronger net to attract the best leads with very little effort and a reasonable budget. The software enables you to create effective marketing campaigns and lets you keep track of every aspect of it. The system then utilizes automation technology to efficiently tackle redundant tasks and processes.

Through advanced reporting and analytics, you can gain valuable insights into your target audience. You can map the entire customer journey, identify and track each touchpoint. You also have tools at your disposal that are designed for channel- and campaign-specific performance analysis. The software lets you define and keep track of your campaign budget along with your return on investment (ROI). Finally, CentraHub leverages automation technology to automate your customer follow-up activities in an effort to boost your overall customer engagement.

Like sales automation, CentraHub’s marketing automation system also comes with a wide range of modules, which includes account management, email marketing, leads and opportunities, inquiry management, campaign management, telemarketing, text/SMS marketing, autoresponders, marketing reports and web forms, among others.

Service automation system

CentraHub also leverages automation to provide a comprehensive customer management solution and service CRM. For instance, the platform’s automated scheduling function allows you to effectively manage service requests and support tickets within a central platform that features an omnichannel communications engine. This will help minimize, or even completely eliminate, any ambiguities in your customer service operations.

The request tracking and management function allows you to efficiently track the progress of service requests, from start to finish. The system also allows for real-time monitoring, specifically with agent work logs and request assignments. An inventory management feature is available, which can be used to manage different inventory such as spare parts requested and replaced. CentraHub’s service CRM solution serves as a single platform for storing and organizing contracts, quotes and service orders.

The solution comes with a multitude of service automation modules such as customer support, request management, service-level agreement (SLA) management, helpdesk automation, ticketing system, customer tracking, incident management, survey management, user activities, service reports and service contract management.

CentraHub CRM Benefits

CentraHub CRM provides businesses and teams with access to a host of advanced CRM tools to make their jobs easier and more efficient. Sales teams can easily view their sales pipeline directly from the platform. There are a lot more benefits that this cloud-based, fully customizable CRM solution can offer businesses of any size and scale.

Streamlined automation

CentraHub is a well-designed CRM platform that takes full advantage of automation technology to deliver a highly efficient system that caters to businesses of all sizes across different industries. It seamlessly integrates marketing, sales and service automation on a unified platform to ensure productivity and efficiency, so teams can successfully optimize business development and growth. The cloud-based system is equipped with a set of applications designed to help users deliver first-rate customer support powered by service, marketing and sales information.

With CentraHub CRM, you have the ability to automate a number of key processes, including lead scoring. It also allows you to effectively manage multiple marketing campaigns to promote your brand, product and/or service. Deals can easily be handled and managed via a sustainable sales pipeline that comes with a wide array of sales automation tools, allowing your team to monitor the current status and progress of ongoing deals and categorize and assign them to the right sales reps. You can also use the service automation CRM, along with its ticket collection and online appointment settings, to build a loyal following by giving your customers competent service and swift issue resolution.

Full customization

Not only is CentraHub CRM equipped with a broad range of features and capabilities, but those features are also highly customizable. They provide you and your team with the ability to design custom templates for marketing campaigns, landing pages, service level agreements (SLAs), quotations, emails and even workflows. You can easily adapt the CRM platform to the specific requirements of your operation in a few simple steps to expedite customer interactions and deliver the best customer experience possible.

CentraHub CRM Pricing

Pricing for CentraHub CRM is specifically designed to cater to businesses and organizations of all sizes and scales. There are two billing cycles available: annual and biennial. You may also choose between a Centra Hosted (cloud-based) and Client Hosted (on-premise) system. Both options have four pricing plans: Startup, Professional, Enterprise and Ultimate.

CentraHub CRM’s cloud-based setup starts at $10 per user/month (billed annually) with the Startup package, while the Startup plan for the client-hosted option is priced at $12 per user/month (also billed annually). The other prices for the cloud-based option are as follows: Professional at $17, Enterprise at $28 and Ultimate at $50 per user/month. The remaining client-hosted plans are priced at $20 for the Pro version, $32 for Enterprise and $58 for per user/month for the Ultimate package.

Conclusion

CentraHub CRM is a cloud-based and on-premise customer relationship management platform that delivers a wide variety of features and tools for sales, marketing and service automation. It has a fully customizable set of features that you can easily adapt to fit your current business requirements. The software also provides you with customizable dashboards, making it possible to leverage custom metrics in order to capture meaningful insights into marketing and sales, revenue, ROI, campaign performance, leads and competitors through real-time analytics, advanced reports and visualizations.