ipSCAPE

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What is ipSCAPE?

Australian owned and operated Cloud Contact Centre Software

Australian-owned ipSCAPE invented cloud contact centre SaaS more than a decade ago, pioneering an entire industry. Copycats have come and gone, but ipSCAPE has continued to grow, adding clients around the globe.

The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service, scaling up or down in real-time. Clients also enjoy 24/7 customer support from our Australian-based English-language service team.



ipSCAPE Awards


ipSCAPE currently scores 86/100 in the Contact Center Management category. This is based on user satisfaction (96/100), press buzz (33/100), recent user trends (falling), and other relevant information on ipSCAPE gathered from around the web.

The score for this software has improved over the past month. What is this?
www.ipscape.com.au
  • ipSCAPE

ipSCAPE Product Overview


Languages Supported: English

Contact Center Management Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in April 2024.

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...

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ipSCAPE Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

ipSCAPE FAQs

Does ipSCAPE offer multi-user capability (e.g. teams)?

Yes.

Does ipSCAPE offer guides, tutorials and or customer support?

Yes - 24/7 Customer Support and Training.

Does ipSCAPE offer an API?

Yes.

Does ipSCAPE integrate with any other apps?

We offer CRM CTI adaptors for Salesforce, Zendesk, and Service now.

What platforms does ipSCAPE support?

cloud based contact centre software solution

What is ipSCAPE generally used for?

Contact centre service (Outbound, Inbound, Email, Web Chat, Call Recording, Business Intelligence, Integration, IVR, Reporting etc.)

Who are the main user groups of ipSCAPE?

Contact Centres

ipSCAPE Alternatives

ipSCAPE Alternatives & Competitors

Zoho Voice
Zoho Voice
  2539 86/100
Contact Center Management Software
Five9
Five9
  418 86/100
Contact Center Management Software
Talkdesk
Talkdesk
  2439 89/100
Contact Center Management Software
NewVoiceMedia
NewVoiceMedia
  0
Contact Center Management Software
PieSync
PieSync
  4 84/100
Contact Center Management Software
HGS Agent X
HGS Agent X
  4 82/100
Contact Center Management Software

ipSCAPE User Reviews

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