View Listing | View Listing |
---|---|
![]() |
![]() |
About IPscapeAustralian-owned ipSCAPE invented cloud contact centre SaaS more than a decade ago, pioneering an entire industry. Copycats have come and gone, but ipSCAPE has continued to grow, adding clients around the globe. The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service, scaling up or down in real-time. Clients also enjoy 24/7 customer support from our Australian-based English-language service team. |
About VICIdialVICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone. VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well. VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings. |
Features
|
Features
|
Summary
|
Summary
|
PricingHosted Service
$400.00
1 server(s) / month Included in plan:
Paid Support
$200.00
per hour Included in plan:
|
|
FAQs
|
FAQs
|
Vendor InformationFounded:
-
Based in:
-
Employees:
-
Likes:
Followers:
|
Vendor InformationFounded:
-
Based in:
-
Employees:
-
Likes:
Followers:
24.2k
|
OtherWho uses IPscape
English
Regional Restrictions:
No restrictions.
|
OtherWho uses VICIdial
Danish, German, Italian, English, Spanish, Portuguese, Russian, Japanese, Chinese, Swedish, Dutch, Polish, Greek, Slovak, French
Regional Restrictions:
No restrictions.
|