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About IPscapeAustralian-owned ipSCAPE invented cloud contact centre SaaS more than a decade ago, pioneering an entire industry. Copycats have come and gone, but ipSCAPE has continued to grow, adding clients around the globe. The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service, scaling up or down in real-time. Clients also enjoy 24/7 customer support from our Australian-based English-language service team. |
About NewVoiceMediaThe platform that is developed by NewVoiceMedia is a cloud-based communication software that empowers sales professionals to make and receive phone calls from Salesforce or Desk.com. This is a unified communication platform that possesses all features of a fully functional call center. When it comes to information security, NewVoiceMedia offers complete protection of sensitive data, as it is the only cloud contact center provider that is ISO27001 certified and has Level 1 PCI DSS compliance. The main purpose of this solution is to keep existing and gain new customers by providing them exceptional customer experience, which is particularly useful for SMEs and startups. NewVoiceMedia's platform integrates with Salesforce Service Cloud®, adding valuable Salesforce data to improve the performance of sales and service representatives. Customer-related calls, emails, and social media posts are being prioritized and forwarded to the agent that can process them with most accuracy and efficiency. |
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Vendor InformationFounded:
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Vendor InformationFounded:
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Based in:
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Employees:
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Likes:
Followers:
23.2k
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OtherWho uses IPscape
English
Regional Restrictions:
No restrictions.
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OtherWho uses NewVoiceMedia
English, French, German
Regional Restrictions:
No restrictions.
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