Ytel is a voice and text communications software designed for small and medium-sized businesses (SMB) with at least five staff members. It serves as a cloud-based integrated marketing platform for companies and organizations with dedicated phone support teams, allowing for easier and more efficient multi-channel communications management.
The software solution aims to help businesses streamline and simplify lead generation and improve sales by optimizing their communications strategy. Ytel is used by more than 7500 business customers in seven countries, making it one of the top communications solutions in the market right now.
Ytel started as a full-service telephone carrier that evolved into a cloud-based contact center and integrated marketing suite. The developers behind the platform leveraged their experience and technical knowhow in the telecommunications industry to deliver a robust voice and text conversations solution that serves as a one-stop shop for all your internal and external communications requirements.
The software solution offers a wide variety of features related to voice and text communications, including auto-dialing, automated call distribution, voice response as well as a scripting module. The tool is accessible through different mobile devices and it’s available as an app for Android and iOS mobile operating systems.
Ytel users will have access to real-time agent reporting that provides metrics on call performance and duration. The platform also has a dashboard that centralizes reporting and enables users to monitor and analyze pertinent data based on customizable attributes. Filters are made more flexible for businesses in order to prioritize their preferred analytics.
Contact searches, call recordings and lead reviews are available as standard features in addition to the built-in applications offered through VoicePath, VoiceAnalytics and LeadBeam. Customer support is provided by Ytel through email, phone and other web-based resources.
Ytel Features
Ytel offers a wide variety of products designed to enhance voice and text conversations. The platform is designed to provide companies to initiate a communications strategy without the need for advanced coding. While the aim is to give organizations a far simpler and more effective way to set up their communications infrastructure, Ytel allows developers a way to interact with its API.
Contact center
This is an all-in-one integrated contact center solution designed for company call centers, marketing teams and sales agencies.
Inbound voice communication
This is a reliable and robust feature meant to power incoming calls. It comes with a well-designed automatic call distributor (ACD), interactive voice response (IVR) and custom call queues.
Outbound voice communication
This feature allows you to predicatively contact customers and maximize the productivity of your agents by cutting the wait time between calls.
Agent scripting
With agent scripting, you have the ability to define and create agent responses based on predictable conversations that actually fit the needs of your sales and support expectations, as well as enhance the experiences of your customer base.
Automated nurturing
This is an excellent feature meant to facilitate your lead management strategy. It enables your sales and marketing team to automatically nurture leads by scheduling when to send emails, text messages and voicemails based on lead status and disposition.
Call recording tool
The platform allows you to record calls automatically to facilitate quality control activities and to make the tracking process more efficient.
Skill-based call routing
This feature lets you route calls to the most qualified agent currently available. It can improve agent productivity, enhance customer experiences and increase the number of closed deals and resolved cases.
DNC safeguards
This feature helps to make sure all your flagged do not call (DNC) contacts are excluded from your campaigns. Real-time DNC scrubbing ensures all listed phone numbers under a single DNC-flagged contact is automatically scrubbed from the campaign.
Time zone protection
This enables you to properly establish a local presence in regions or countries that your company serves by utilizing a specific number in the area code of your choice.
Voice API
The particular function allows you to integrate programmable voice, conferencing and transcription capabilities directly into your custom software, service or product.
Conferencing capabilities
Take full advantage of programmable audio conferencing to efficiently connect teams and individuals together on a single, high quality phone call.
Voice call transcription
Ytel’s Voice API allows you to convert voice conversations to text via transcription for the purposes of improving customer experience and staff productivity.
Call recordings
Support, sales and marketing teams can record voice calls and conferences for monitoring, quality control and maintenance.
Interactive voice response (IVR)
With Ytel, you will have access to programmable IVR technology to help improve self-service customer experiences as well as operational processes.
SMS API
This feature allows you to send and receive text messages from shot codes as well as local phone numbers through Ytel’s programmable SMS API.
Inbound SMS
Diversify your communications capability and improve conversations with customers by letting them choose their preferred mode of contact through inbound text messages.
Outbound SMS
You can use the platform’s outbound SMS function to send outgoing text messages to improve engagement, brand awareness and sales.
Short code messaging
With this particular function, you will be able to send and receive high-throughput and high-volume SMS messages anywhere in the country.
Application-to-person (A2P) messages
This feature allows you to send high-volume, event-based messages to your customers and leads using your software. It offers dependable deliverability and flexible scaling.
Global SMS messaging
You can send and receive international SMS messages to help boost your company’s sales and increase your customer engagement.
Ytel Benefits
Ytel is fully capable of providing businesses and organizations with a robust and cost-effective communications solution to improve their customer service, engagement and visibility. From improving your engagement with prospects/leads to streamlining your marketing strategies, this platform offers the right tools for the job at a reasonable price.
One of the key benefits of Ytel is its flexibility. Regardless of your business model, Ytel Contact Center is specifically designed to meet the demands/requirements of traditional call centers as well as multi-location contact centers. Some more Ytel benefits worth noting include:
Fully integrated communications system
Ytel is a unified solution that enables you to easily manage all of your company’s communications tools all in one cohesive platform. Whether you’re utilizing SMS messaging, voice calls, email or all of the above, Ytel is an effective and easy-to-use platform to boost your marketing, customer engagement and brand awareness.
Compliance management made easy
Compliance of industry standards is something that is rarely mentioned in business process solutions, but it doesn’t mean it’s not important. Compliance regulations can change in an instant in any industry, making compliance management an important factor in software solutions like this one. Ytel helps to make sure you remain up-to-date with all industry standards by providing a knowledgeable compliance team that can walk you through all the requirements and processes.
Customizable call center setup
Any software solution is only as good as its ability to address the specific and unique needs of the organization it is serving. Ytel offers robust API capabilities that allow you to strengthen your company’s tech stack. It is designed to seamlessly integrate with over 100 marketing and sales applications, ensuring an efficient and straightforward modification process that will actually fit the unique requirements of your operation.
Simple and convenient scalability
Scalability is an important factor for any business, especially small businesses and startups that are still growing. Even large corporations still need some level of scalability when it comes to the software solutions they employ to facilitate their day-to-day operations. Ytel is designed so that scaling up or down is easy and convenient for companies. The platform has a highly flexible interface to accommodate any number of contacts so the current needs of the organization are met accordingly.
Ytel Pricing
Ytel offers highly flexible pricing for their software applications and API platform. It follows a pay-as-you-go pricing model and offers committed-use discount options. Ytel Contact Center starts at $99 per month for the human agent license, $1500 per month for the AI agent license, $0.005 per local SMS and $1 per month for the local phone number.
The Ytel Inbox plan also costs $99 per month for the human agent license, while it requires a $1 fee to text enable your number. The local/toll-free number will cost you $1 or $2 per month. The user license for the voice app is free, but both US domestic termination and origination has a $0.005 fee. You may visit the official vendor website for the complete pricing breakdown of their software apps and API platform.
Conclusion
Ytel is a well-designed, user-friendly and competitively priced communications platform ideal for businesses of all sizes across all industries. It is an effective solution for inbound and outbound multi-channel campaigns with more than 10 agents. It is packed with features and tools designed to facilitate voice and text-based conversations to help improve engagement, enhance customer experiences and increase brand awareness.
