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What is X5?

"Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly."

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).


X5 scored 62/100 in the Telephony category. This is based on press buzz (46/100), recent user trends (rising), and other relevant information on X5 gathered from around the web.

The score for this service has improved over the past month. What is this?

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X5 Product Overview

  • Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  • X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

  • Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

  • Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

  • VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

  • Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

  • Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

  • A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

  • Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.


Languages: English

X5 Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

X5 FAQs

What platforms does X5 support? (e.g. native mobile apps)

Mobile app, Chrome and Firefox.

Does X5 offer multi-user capability? (e.g. teams)

Yes.

What are some applications X5 is commonly used in tandem with?

Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

Does X5 offer guides, tutorials and or customer support?

96-100% Satisfaction for customer support rated by Zendesk.

Does X5 integrate with any other apps?

We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

What is X5 generally used for?

X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

Does X5 offer an API?

Yes.

Who are the main user groups of X5?

Contact Centers and Small to Midsize Businesses.

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