Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center. It is an easy-to-use customer service app that allows your customers to rate and comment on emails from you.
It allows to use the constant feedback on user's emails to focus on what is important – their customers. Allow employees to check how they are rated compared to their peers and identify your top support agents.
Nicereply’s rating system is both flexible and powerful, and offers easy integration into virtually any ticketing system.
Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.
Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.
Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.
Credit card required: N/A
Starter: $19/month for 5 users.
Pro: $49/month for 25 users.
Business: $99/month for 75 users.
Enterprise: price on request, more than 75 users.
30-day trial period for any pricing plan.
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Users of this service are businesses of all sizes.
It is used as a customer satisfaction survey software.
Platfoms supported: Windows; Mac; Android; iPhone/iPad.
It is used together with various virtual ticketing and help desk systems.
It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.
It offers detailed API.
They offer online support and FAQ section.