Freshsurvey

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What is Freshsurvey?

Create and share NPS, eNPS, CES and CSAT surveys across multiple channels and understand what your customers really think.

Champion your CX and EX, and achieve your business goals with Freshsurvey. Capture, analyze and act on customer feedback. Create surveys that use conditional logic to ask relevant questions.

With Freshsurvey you can:
* Create NPS, eNPS, CES and CSAT surveys that are on brand
* Collect feedback via a Likert scale, stars, smileys or a yes/no format
* Deliver surveys via multiple channels (Email, Web app embed and email embed)
* Run surveys on an ad-hoc basis or run recurring, transactional or one-time surveys
* Study preferences and patterns to get useful insights.
* Do it all without code.



Freshsurvey Awards


Freshsurvey currently scores 88/100 in the Feedback Management category. This is based on user satisfaction (80/100), press buzz (62/100), and other relevant information on Freshsurvey gathered from around the web.

The score for this software has improved over the past month. What is this?
www.freshworks.com

Regional Restrictions: Freshsurvey data is located solely in the US

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  • Freshsurvey
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Feedback Management Market Radar

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Freshsurvey Product Overview

  • The ability to send NPS, eNPS, CES and CSAT surveys

  • The ability to skip certain questions based on the answers shared

  • Rich contact management, including the ability to create lists and segments

  • The ability to deliver the surveys via a native email service embed the survey on a web app, and the ability to embed the survey in a 3rd party marketing or email platform

  • The ability to collect feedback not only via a Likert scale but also via stars, smileys and text

  • A detailed analytics suite, with dashboards for NPS, CES and CSAT, meant to help customers understand their strengths and weaknesses

  • Run automation based on the survey scores received, which paves the way for collaboration with other teams

  • The ability to send ad hoc, one-time, recurring and transactional surveys


Languages Supported: English
Regional Restrictions: Freshsurvey data is located solely in the US

Feedback Management Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in February 2024.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...

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Freshsurvey Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Social Media Monitoring
  • Review Monitoring
  • Net Promoter Score
  • Sales Automation
  • Customer Service
  • Pipeline Management
  • Social Media Integration

Freshsurvey FAQs

What platforms does Freshsurvey support?

Freshsurvey supports devices with desktop-class browsers installed on them. Users can visit the site using their browser, sign-up or login and start using it immediately

What platforms does Freshsurvey support?

Freshsurvey supports devices with desktop-class browsers installed on them. Users can visit the site using their browser, sign-up or login and start using it immediately.

Does Freshsurvey offer multi-user capability (e.g. teams)?

Yes, up to 10 uses

Does Freshsurvey offer an API?

Freshsurvey offers REST based API

Who are the main user groups of Freshsurvey?

Startups, Agencies, Enterprises, SMEs/SMBs

Does Freshsurvey offer an API?

Freshsurvey offers REST based API

Who are the main user groups of Freshsurvey?

Startups, Agencies, Enterprises, SMEs/SMBs

Does Freshsurvey offer multi-user capability (e.g. teams)?

Yes, up to 10 users

What is Freshsurvey generally used for?

  • Collect feedback from customers/employees
  • Gain insights from the responses received
  • Act and improve your customer experience further and achieve your business goals

Does Freshsurvey offer guides, tutorials and or customer support?

Yes

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