Keeping

What is Keeping?

Keeping turns your Gmail inbox into a powerful customer support tool.

With Keeping, you can:

* Manage customer support directly from your inbox: Keeping integrates with Gmail, so you can manage all of your customer support tickets from right inside your inbox. You can view tickets, assign tickets to team members, and track progress all without having to leave Gmail.
* Save time with the knowledge base: Keeping can store replies to your most common questions. Save time by sharing answers across your team.
* Track your team's performance: Keeping tracks your team's performance so you can see how quickly they are responding to tickets and how many tickets they are resolving. This information can help you identify areas where your team can improve.

Try Keeping for free today and see how it can help you improve your customer support.

In addition to the features mentioned above, Keeping also offers a number of other features, including:

* Collaboration: Keeping makes it easy for team members to collaborate on tickets. Team members can add comments, assign tasks, and track progress all from within Gmail.
* Automated tasks: Keeping can be used to automate tasks, such as automatically assigning tickets, setting priorities, and changing the status of tickets.
* Integrations: Keeping can be integrated with other tools, such as Shopify HubSpot, and Zapier, to extend its functionality.

Keeping is the perfect solution for teams that want to improve their customer support without having to invest in a separate help desk system. It is easy to use, affordable, and packed with features that can help teams collaborate, track performance, and improve their customer service.

Compare Keeping

Keeping Awards

Keeping currently scores 86/100 in the Support & Helpdesk category. This is based on user satisfaction (89/100), press buzz (41/100), recent user trends (falling), and other relevant information on Keeping gathered from around the web.

The score for this software has improved over the past month. What is this?

www.keeping.com

Support & Helpdesk Market Radar

Keeping Product Overview

Turn Gmail into a helpdesk
No external helpdesk required
Automatically answer repetitive questions
Collaborate with team members on customer support
Track how well your team assists customers

Languages Supported: English

Support & Helpdesk Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in April 2024.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf

Keeping Features

2-Factor Authentication
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Supplier Management
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
SAP Integration
Net Promoter Score
Real-time Alerts
Sales Automation
Workflow Management
Self-service Portal
Pipeline Management
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

Keeping Pricing

Keeping Pricing Plans

Team

$10.00
1 user(s) / month

5 Shared Mailboxes
2 Workflow Automations
Invisible to Customers
FAQ Database
Response Templates
Collision Detection
Private Ticket Notes

Organization

$15.00
1 user(s) / month

Unlimited Mailboxes
Unlimited Automations
Unlimited Workflows and Automations
Invisible to Customers
FAQ Database
Response Templates
Collision Detection
Private Ticket Notes
Advanced Analytics
Service Level Agreements

Plans starting from: $6.00/month Credit card required: N/A

Keeping FAQs

What are some applications Keeping is commonly used in tandem with?

Keeping is commonly used in tandem with a variety of applications, including:

Slack: Keeping can be integrated with Slack (via Zapier) to allow team members to communicate about tickets directly from Slack.
Zapier: Keeping can be integrated with Zapier to automate tasks, such as automatically assigning tickets, setting priorities, and changing the status of tickets.
Google Sheets: Keeping can be integrated with Google Sheets to export ticket data to Google Sheets for further analysis.
HubSpot: Keeping can be integrated with HubSpot so you can see your customer data next to their support tickets in Gmail.
Shopify: Keeping can be connected to Shopify, so you can see your customers' order info right inside Gmail.

What platforms does Keeping support?

Keeping is a web-based application, so it can be used on any platform that has a web browser. Keeping works best in Chrome. Keeping integrates exclusively with Google Workspace and Gmail (via a Chrome Extension), but also includes a Web UI for accessing Keeping outside of Gmail.

Keeping also has a Safari Extension.

Who are the main user groups of Keeping?

Customer support teams: Keeping is a great tool for customer support teams of all sizes. It allows teams to collaborate on tickets, track progress, and measure performance.
Small businesses: Keeping is a great tool for small businesses that want to improve their customer support without having to invest in a separate help desk system.
Teams that do more than just customer support: Keeping can also be used by teams that do more than just customer support. For example, teams that use a shared inbox for sales, marketing, or IT can use Keeping to collaborate on tickets and track progress.

What is Keeping generally used for?

Managing customer support tickets: Keeping can be used to manage customer support tickets by turning support emails into trackable tickets, assigning tickets to team members, and tracking progress.
Collaborating on tickets: Keeping makes it easy for teams to collaborate on tickets by allowing team members to add comments, assign tasks, and track progress all from within Gmail.
Tracking performance: Keeping allows teams to track their performance by showing how quickly they are responding to tickets, how many tickets they are resolving, and how their customers are rating their service.
Automating tasks: Keeping can be used to automate tasks by creating workflows that automatically assign tickets, set priorities, and change the status of tickets.
Integrating with other tools: Keeping can be integrated with other tools, such as HubSpot, Shopify, and Zapier, to extend its functionality.

Overall, Keeping is a powerful tool that can be used to improve customer support, collaboration, and performance tracking.

Here are some specific examples of how Keeping can be used:

A customer support team can use Keeping to manage all of their customer support tickets in one place. They can assign tickets to team members, track progress, and see how quickly they are responding to tickets.
A small business can use Keeping to improve their customer support without having to invest in a separate help desk system. They can use Keeping to collaborate on tickets and track progress, all from within Gmail.
A team that uses a shared inbox for sales, marketing, or IT can use Keeping to collaborate on tickets and track progress. They can also use Keeping to automate tasks and integrate with other tools.