ChangeGear by SunView Software is an enterprise-grade ITSM platform solution built with AI that's fast to implement, easy to configure & less costly to maintain.
The modern enterprise requires a flexible ITSM platform solution capable of managing, maintaining and configuring a myriad of digital services for all part of the business, not just IT. ChangeGear by SunView Software combines proven best practices, an innovative AI framework, and an unparalleled user experience for less cost than the competition. Get all the tools you need to easily build, configure, automate, and deploy services for incident management, problem, change, self-service and more.
ChangeGear offers robust ITIL-based capabilities for IT Service Management including:
Awarded the Quality Choice Award
ChangeGear currently scores 68/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (100/100), press buzz (38/100), recent user trends (falling), and other relevant information on ChangeGear gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Codeless Configurations - Easily modify, customize, or create entire new forms, workflows or processes equipped with advanced automation all without coding.
Go Beyond ITSM - Quickly build and deploy enterprise service modules that extend beyond ITSM (i.e. HR Onboarding, Facilities, Project Management, etc.)
Intelligent Features - Leverage a powerful AI engine for your IT staff, enabling them to deliver the most fluid, and efficient IT service management possible.
Fast Implementation - Get up-and-running fast with ChangeGear’s robust out-of-the-box services that can be easily configured to meet organizational requirements.
Flexible Licensing - Implement ChangeGear your way by taking advantage of options for both named and concurrent licensing models along with delivery plans for both cloud and on-premise.
Robust, Yet Affordable - Exceed business requirements with a comprehensive enterprise service management platform solution that costs less than most equivalent offerings.
IT service management solutions are centered around the planning and delivery of IT services to end users within a business. There are many different solutions available to meet a variety of user needs, including release management, incident management, kno.... Published in May 2019.
FREE DOWNLOAD Understanding-the-Hidden-Costs-of-ITSM.pdfChangeGear uses a RESTful API to integrate into third-party applications.
ITOM, DevOps, Customer Support, Compliance Management.
ChangeGear is currently available in both cloud and on-premise.
Yes.
ChangeGear is generally used for managing, tracking, and automating IT Service Management processes in the enterprise.
Yes.
Yes, ChangeGear can integrate with hundreds of applications.
IT Departments, Service Desk Managers, HR, IT Operations, Change Managers, Compliance Managers, Help Desk Managers.
What's not to like about ChangeGear is the better question. St. Mary's Hospital loves the ease of use and ability to fully customize the application into what our specific environment needs. From the moment we came into contact with Sunview software our partnership has been more like family type relationship.
The Sales team worked with our facility to meet our financial parameters and the Professional Services Team worked with me to get ChangeGear installed and configured. They were both very helpful and patient throughout the entire process. I had reviewed and tested many different ITSM/ESM software companies but nothing could compare the the look and feel of Sunview Software's ChangeGear.
The Dashboard allows me to see what current IT needs are going on and it allows me to make real time decisions based on the metrics given. The Machine Learning and Artificial Intelligence features (Smart Recommender) has made on-boarding quicker and easier. Training used to be about six weeks but with Machine Learning and AI our training for our new Service/Help Desk Staff has been modified to three to four weeks. With the smart features like predictive analytics I am able to staff my team on days that are the busiest.
Before ChangeGear I was guessing at what my busiest days were. Other smart features like the Suggestion Center helps my staff resolve issues by suggesting knowledge base articles that give instruction how to resolve incidents. The KB's can also be shared with end users for DIY fixes.
We implemented the Service Management Platform that utilizes ITIL based processes. Because of these processes that are available out of the box, ChangeGear has turned our IT department around by allowing us to use Service, Incident, Problem and Change Management to track all our IT processes.
We added another module call Project to allow us to take advantage of the ESM suite that Sunview has to offer. Allowing us to keep all aspects of our IT progress in one ticket system allows us to provide better reporting and actually see what projects, problems or incidents are related in any way, shape or form.
I recommend Sunview Software as a company and I recommend ChangeGear as a product. The software is solid and has performed beyond my expectations.
I wouldn't say there are things that I dislike but there would be a few things that I would have done differently. One being, using their Support site and knowledge base articles. If you don't know what you're looking for then you don't know how to search for it. As far as the actual software is concerned there are some configuration changes that require some coding and since I am not a coder I get lost and have to ask for help. Sunview Support is always willing to help though.
We use the complete ESM product: Service, Incident, Problem, Change CMDB, Knowledge Base, Self Service Port/Chatbot, Service Catalog, Reporting, Survey and Project.
ChangeGear helped us solve the time invested in on-boarding new staff, Incident and Problem Management, Change Management and providing all end users with a self service portal.
Our old ticket system could not handle the ITIL process and workflow and since ChangeGear has this already in place out of the box it was an easy implementation. With Change Management, ChangeGear helped us with the approval process and linking related items together to keep all associated tickets together.
We had several broken processes and with ChangeGear helping me create SLA's and escalation policies we have found that our time to resolve has improved immensely. The smart features help with ticket creation and the smart responder sends and email notification to the end user with a knowledge base article related to their incident so they can have a DIY fix.
We have had a wide variety of issues in the past but with the implementation of ChangeGear almost all of our issues have been either resolved or on the road to recovery.
