"All-in-one service desk software that allows management of requests, assets & tasks through a codeless, ITIL-ready software."
C2 ATOM is an ITSM (IT Service Management) software designed for organizations seeking to deliver quality IT services. This integrated, fully web-based solution, built to ITIL® v3 2011 standards, delivers efficient services while exceeding customer expectations.
Oriented around a multi-departmental service catalog that is flexible and without programming, our C2 ATOM solution can support IT Service Center activities.
Here are the key features of the C2 ATOM application
• An ITIL structured service catalog
• Mobile version (for tablets and smartphones)
• Web solution with no installation required on a workstation
• Non-modular solution Asset Management, Configuration Items (CIs), and Inventory
• A flexible and evolutive solution allowing for growth and change in the client’s structure
• Knowledge Base Management
• Self Service Portal
• Dashboards, Built-in Reports, and Report Generation capabilities
• API-Centric solution facilitating Integration
Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in January 2019.
Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...FREE DOWNLOAD IT-Service-Management-(ITSM)-Software-Buyer-Guide-2018.pdf