"We help companies to improve product adoption by designing interactive guides without coding. Non-technical product staff can create reusable guides in minutes."
Complexity of SaaS products
Let's say Max has developed a very promising SaaS product. It has the latest technology and solves problems of many people. With some PR, people start to visit the website but they don't turn into users, they just leave. Max has to show the core values of his product to his visitors to turn them into actual users. But his platform is not very clear and familiar, he has to do something to close the knowledge gap faced by his visitors to make his platform discoverable and easy to use. At this point, UserGuiding is a great tool to take really quick actions and take the customers by the hand. Max can create a tutorial guide with UserGuiding without coding to drive visitors to the AHA moment faster than ever.
Development resources are valuable
Max has only a friend helping him developing the product. There are lots of bugs to fix. They have lots of ideas to improve the product. But to get new users, they should stop all the work and start to build an onboarding process, with one of their common friend who is a designer and front-end developer. Without Userguiding, building such onboarding processes take ~10 days to design and implement. For each guide.
Reusability & analytics
Onboarding is not a one time thing. After getting good results for a few weeks, they decide to implement a tracking system for their onboarding process. It takes a few days for it to work swiftly, Max sees that some steps are working with much less performance than others and they decide to build another onboarding guide. They have to hire the designer & front-end developer again and stop the improvement of the product again. Userguiding provides detailed step analytics so you can easily see the completion rates and make changes, in a few minutes.
With UserGuiding Max can create interactive product tours and walkthroughs which actually help his users achieve tasks at the same time. So new users will not only see how they are supposed to go over a task, they will be able to take real action while viewing the guides which will increase the engagement.
Creating guides is a task that requires so many development hours. With UserGuiding, product or marketing teams can create interactive walkthroughs in minutes.
Userguiding provides analytics for each process. Max can view the start/complete ratios of his guides and in-depth step analytics where he can see the number and percentage of people proceeding to the later steps. This analytic summary will give him strong feedback about his current UX patterns.
Product recommendations, vendor rankings, market overview and tips on how to select Training and Onboarding software for business. Published in May 2019.
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We have chat & e-mail support and detailed knowledge base. We also schedule video calls with everyone interested in Userguiding!
UserGuiding supports every web app on every web browser.
Google Tag Manager & Google Analytics.
Userguiding is mostly integrated with Google Analytics, to get detailed reports and understand user behaviour.
Yes! While some of your team members prepare guides, one manager can decide which guide will go live.
Our main user persona includes Product Managers, Marketing Directors in SaaS companies, also Innovation and Digital Adoption departments in big enterprises.
SaaS companies have difficulty showing how their software works to their visitors. They waste precious time mainly with repetitive questions. Interactive guides are more effective than knowledge bases because users tend to enjoy do something while learning, instead of reading.
Large enterprises with lots of employees are using Userguiding for employee onboarding and feature promotion.