AI-driven help desk software for Agile teams and Startups built to manage and automate customer service and support activities from a single portal.
SympoQ transforms customer support from using separate email inboxes to a robust support system that keeps customers informed and in control of their issues. The built-in categorization and assignment forms allow agents to take requests and assign them to the right functional area or named agents to follow-up.
SympoQ can be used as a back-end support ticket software or as a front-end, full-featured help desk system.
The back end features allow customers and agents to submit and track support tickets by a common email service without ever knowing what's behind the scene. Each arrived email message, whether a new message or a reply is transparently stored into the ticket database.
When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, options, and data required to manage requests and tickets according to their roles and permissions.
SympoQ currently scores 58/100 in the Support & Helpdesk category. This is based on press buzz (21/100), and other relevant information on SympoQ gathered from around the web.
| The score for this software has stayed the same over the past month. What is this? |
Email Ticketing
Process Automation
Built-in Ticket Actions
Scheduled Escalations
Email Templates
Analytic Reporting
Customer Portal
AI Recommendation to solution
Multilingual
Shared inboxes with permissions
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in May 2024.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdfThe main user groups of SympoQ are Startups, Agile teams, small and medium business, and IT support centers.
Yes, the service offers RESTful API.
SympoQ allows multiple teams to operate, collaborate, and communicate with each other in a process of solving customer requests.
SympoQ is a pure Software-as-a-Service without the need to install anything on user's side. It works with all modern web browsers.
SympoQ offers online documentation about customization, maintenance, and utilization.
SympoQ is generally used for online customer service and support.
