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What is Keeping?

"Keeping is the world’s first helpdesk that works inside Gmail. Manage customer support directly from your mailbox without having to use an external helpdesk."

Keeping keeps support simple by adding helpdesk functionalities straight into any Gmail or Google App email account. It allows you and your team to manage customer support directly from your current mailbox, without having to use an external helpdesk.

Thanks to Keeping, you and your team will spend less time answering support emails because Keeping automatically suggests possible responses to repetitive questions based on previous answers. If no match is found to the question, a new response can be saved and the next time a similar question is asked, Keeping will suggest the answer.

Finally, Keeping allows you to track how well your team assists customers with important metrics such as response time and inquiry numbers.

Keeping scored 86/100 in the Support & Helpdesk category. This is based on user satisfaction (89/100), press buzz (35/100), recent user trends (falling), and other relevant information on Keeping gathered from around the web.

The score for this software has declined over the past month. What is this?

Keeping Awards

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Support & Helpdesk Market Radar

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Keeping Product Overview

  • Turn Gmail into a helpdesk

  • No external helpdesk required

  • Automatically answer repetitive questions

  • Collaborate with team members on customer support

  • Track how well your team assists customers

Languages: English

Keeping Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Real-time Alerts
  • Sales Automation
  • Workflow Management
  • Self-service Portal
  • Pipeline Management
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Compare Pricing

Keeping Pricing Plans


1 user(s) / month
  • 5 Shared Mailboxes
  • 2 Workflow Automations
  • Invisible to Customers
  • FAQ Database
  • Response Templates
  • Collision Detection
  • Private Ticket Notes


1 user(s) / month
  • Unlimited Mailboxes
  • Unlimited Automations
  • Invisible to Customers
  • FAQ Database
  • Response Templates
  • Collision Detection
  • Private Ticket Notes

Free Forever

  • 1 Shared Mailbox
  • 1 Workflow
  • Up to 2 Users
  • 100 Support Tickets per Month

Plans starting from: $6.00/month Credit card required: N/A

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