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What is Boldchat?

"Boldchat is a live chat and customer engagement business solution for the purpose of performing sales and support chats."

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Boldchat scored 84/100 in the Support & Helpdesk category. This is based on press buzz (50/100), recent user trends (falling), and other relevant information on Boldchat gathered from around the web.

The score for this software has declined over the past month. What is this?

Boldchat Awards

Boldchat Quality Choice Badge 2020 Boldchat Trusted Vendor Badge 2020
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Support & Helpdesk Market Radar

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Boldchat Product Overview

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Languages: English

Support & Helpdesk Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in May 2020.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...


Boldchat Features

  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial
  • Review Monitoring
  • Net Promoter Score

Boldchat Pricing Plans

Other pricing information:

Pro: $599 agent/year.
Premier: Pricing on request.
Enterprise: Pricing on request.

Credit card required: N/A

Boldchat FAQs

Does Boldchat offer guides, tutorials and or customer support?

They offer Free Premium 24/7 Support.

What is Boldchat generally used for?

It is generally used as a live communication software.

What platforms does Boldchat support?

The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

Does Boldchat integrate with any other apps?

It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

Does Boldchat offer an API?

BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

Who are the main user groups of Boldchat?

The main users of this service are webstores.

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