"Boldchat is a live chat and customer engagement business solution for the purpose of performing sales and support chats."
BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.
Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.
Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.
Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.
Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.
Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.
Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in May 2020.
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Pro: $599 agent/year.
Premier: Pricing on request.
Enterprise: Pricing on request.
They offer Free Premium 24/7 Support.
It is generally used as a live communication software.
The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.
It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,
BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)
The main users of this service are webstores.