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What is appVuze?

"Help desk software that helps mobile app users stay productive. appVuze is designed to minimize frustration - for both the help desk agent and the mobile app user."

appVuze is an innovative platform for help desk agents to assist mobile app users in moments of trouble. Using chat, VoIP, screen, and camera sharing, the support agent can effectively assist users. In addition, chatbot integrations allow for automatic handling of simple requests.

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appVuze Product Overview

Languages: English
Software Buyer Guide 2019

Support & Helpdesk Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in June 2019.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...


appVuze Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Net Promoter Score

appVuze FAQs

What is appVuze generally used for?

Primarily the service is used to provide customer support to mobile app users.

Does appVuze offer an API?


Does appVuze offer guides, tutorials and or customer support?

There is documentation available online for integration of the SDK into mobile apps. The web-based dashboard is very easy to use. Customers can contact us for help by phone or email.

Does appVuze offer multi-user capability (e.g. teams)?

Yes. Once a company is registered, admins can invite their team members to join the platform to represent their group and/or company.

Who are the main user groups of appVuze?

Small and medium sized businesses as well as large enterprises.

Does appVuze integrate with any other apps?

Yes. Currently, appVuze provides integration with Zendesk.

What platforms does appVuze support?

Support agents log on to web-based dashboard to monitor incoming requests. For mobile platforms, we have SDK's available for native iOS and Android, as well as PhoneGap/Cordova and Xamarin.

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