appVuze

What is appVuze?

Help desk software that helps mobile app users stay productive. appVuze is designed to minimize frustration - for both the help desk agent and the mobile app user.

appVuze is an innovative platform for help desk agents to assist mobile app users in moments of trouble. Using chat, VoIP, screen, and camera sharing, the support agent can effectively assist users. In addition, chatbot integrations allow for automatic handling of simple requests.

Compare appVuze

appVuze currently scores 51/100 in the Support & Helpdesk category. This is based on press buzz (22/100), and other relevant information on appVuze gathered from around the web.

The score for this software has stayed the same over the past month. What is this?

www.appvuze.com

Support & Helpdesk Market Radar

appVuze Product Overview

Languages Supported: English

Support & Helpdesk Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in May 2024.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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appVuze Features

2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Password & Access Management
Project Management
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Click-to-Dial
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Net Promoter Score
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

appVuze FAQs

What is appVuze generally used for?

Primarily the service is used to provide customer support to mobile app users.

Does appVuze offer an API?

No.

Does appVuze offer guides, tutorials and or customer support?

There is documentation available online for integration of the SDK into mobile apps. The web-based dashboard is very easy to use. Customers can contact us for help by phone or email.

Does appVuze offer multi-user capability (e.g. teams)?

Yes. Once a company is registered, admins can invite their team members to join the platform to represent their group and/or company.

Who are the main user groups of appVuze?

Small and medium sized businesses as well as large enterprises.

Does appVuze integrate with any other apps?

Yes. Currently, appVuze provides integration with Zendesk.

What platforms does appVuze support?

Support agents log on to web-based dashboard to monitor incoming requests. For mobile platforms, we have SDK's available for native iOS and Android, as well as PhoneGap/Cordova and Xamarin.