Zonka

What is Zonka?

Zonka is a multi-channel feedback management software that enables businesses to capture feedback via iPads, Android tablets, Online and via SMS and Email surveys.

Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth.

Compare Zonka

Zonka Awards

Zonka currently scores 90/100 in the Feedback Management category. This is based on user satisfaction (92/100), press buzz (45/100), recent user trends (falling), and other relevant information on Zonka gathered from around the web.

The score for this software has stayed the same over the past month. What is this?

www.zonkafeedback.com

Feedback Management Market Radar

Zonka Product Overview

Languages Supported: English

Feedback Management Software Buyer Guide 2025

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in July 2025.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...

FREE DOWNLOAD Feedback-Management-Software-Buyer-Guide-2018.pdf

Zonka Features

Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Feedback Management
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Click-to-Dial
Social Media Monitoring
Sentiment Analysis
Review Monitoring
Omnichannel Referrals
Template Designer
Net Promoter Score
Multi-Source Feedback
Online Surveys
Review Moderation
Customer Service
Dashboards
Knowledge Base

Zonka Pricing

Zonka Pricing Plans

Professional

$29.00
1 user(s) / month

Includes One Location
Daily, Weekly & Monthly Digest
Priority Email Support
Multi-lingual
Comparative Reports

Plans starting from: $29.00/month Credit card required: N/A

Zonka FAQs

Does Zonka offer multi-user capability (e.g. teams)?

Yes, it does.

Does Zonka offer an API?

Yes, it does.

Does Zonka integrate with any other apps?

Yes, it does.

What are some applications Zonka is commonly used in tandem with?

SMS Services.

What platforms does Zonka support?

Zonka supports various channels like Web, iPads and Android tablets, Smartphones, Kiosk etc.

Does Zonka offer guides, tutorials and or customer support?

Yes, it does.

What is Zonka generally used for?

With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. Zonka is the easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones.

Zonka Competitors Zonka Alternatives