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What is Zonka?

Zonka is a multi-channel feedback management software that enables businesses to capture feedback via iPads, Android tablets, Online and via SMS and Email surveys.

Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth.

Zonka Awards

Zonka currently scores 91/100 in the Feedback Management category. This is based on user satisfaction (94/100), press buzz (45/100), recent user trends (falling), and other relevant information on Zonka gathered from around the web.

The score for this software has improved over the past month. What is this?
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Feedback Management Market Radar

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Zonka Product Overview

Languages Supported: English

Feedback Management Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in February 2024.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...


Zonka Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Review Monitoring
  • Template Designer
  • Net Promoter Score
Zonka Pricing

Zonka Pricing Plans


1 user(s) / month
  • Includes One Location
  • Daily, Weekly & Monthly Digest
  • Priority Email Support
  • Multi-lingual
  • Comparative Reports

Plans starting from: $29.00/month Credit card required: N/A

Zonka FAQs

Does Zonka offer multi-user capability (e.g. teams)?

Yes, it does.

Does Zonka offer an API?

Yes, it does.

Does Zonka integrate with any other apps?

Yes, it does.

What are some applications Zonka is commonly used in tandem with?

SMS Services.

What platforms does Zonka support?

Zonka supports various channels like Web, iPads and Android tablets, Smartphones, Kiosk etc.

Does Zonka offer guides, tutorials and or customer support?

Yes, it does.

What is Zonka generally used for?

With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. Zonka is the easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones.

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Zonka Alternatives & Competitors

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