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What is Uservoice?

"Uservoice is helpdesk software designed for your growing business that keeps the most important thing in mind - your customers’ experience"

All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.

Uservoice scored 88/100 in the Feedback Management category. This is based on user satisfaction (83/100), press buzz (61/100), recent user trends (falling), and other relevant information on Uservoice gathered from around the web.

The score for this software has declined over the past month. What is this?

Uservoice Awards

Uservoice Feedback Management Software Award 2020 Uservoice Quality Choice Badge 2020 Uservoice Trusted Vendor Badge 2020
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Feedback Management Market Radar

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Uservoice Product Overview

  • Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface

  • Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience

  • Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system

Languages: English

Feedback Management Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in June 2020.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...


Uservoice Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Time Management
  • Click-to-Dial
  • Review Monitoring
  • Net Promoter Score

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