What is Nicereply?

"CSAT, NPS and Customer Effort Score for your CRM software. Get more feedback from your customers with personalized CSAT, NPS and CES surveys."

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.


Nicereply scored 82/100 in the Feedback Management category. This is based on user satisfaction (80/100), press buzz (40/100), recent user trends (falling), and other relevant information on Nicereply gathered from around the web.

The score for this service has declined over the past month. What is this?

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Nicereply Product Overview

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.


Languages: English

Nicereply Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • SEO
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Review Monitoring
  • Template Designer
  • Net Promoter Score

Nicereply Pricing Plans


Other pricing information:

Mini: $49/month for 100 received ratings a month.
Start: $99/month for 250 received ratings a month.
Grow: $199/month for 1000 received ratings a month.
Business: $299/month for 2500 received ratings a month.
Need more
than 2,500 responses, an enterprise solution or a special pricing? Contact us!

14-day trial period for any pricing plan.

Plans starting from: $49.00/month Credit card required: No

Nicereply FAQs

Who are the main user groups of Nicereply?

Users of this service are businesses of all sizes.

What is Nicereply generally used for?

It is used as a customer satisfaction survey software.

What platforms does Nicereply support?

Platfoms supported: Windows; Mac; Android; iPhone/iPad.

What are some applications Nicereply is commonly used in tandem with?

It is used together with various virtual ticketing and help desk systems.

Does Nicereply integrate with any other apps?

It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

Does Nicereply offer an API?

It offers detailed API.

Does Nicereply offer guides, tutorials and or customer support?

They offer online support and FAQ section.

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