Disruptive CX solution that integrates a call button for live voice and data transfer on your website or mobile app.
TACTAL by i-Comm Connect is an easy to install, unique click-to-call software that can be added to your website, mobile app, or e-marketing materials to improve CX immediately. Customers simply click on the call button and are instantly connected to your team from anywhere in the world. With our cutting-edge WebRTC technology, users never need to leave your website or mobile-app to reach your business, allowing your team to view crucial customer data - like location and IP address - in real-time, which can be integrated with your existing CRM.
TACTAL currently scores 54/100 in the Customer Experience category. This is based on press buzz (26/100), and other relevant information on TACTAL gathered from around the web.
| The score for this software has stayed the same over the past month. What is this? |
Web-based calls from anywhere on any smart device (WebRTC)
Patented Visual Directory to avoid frustrating IVR
Real-time contextual call data passed to agent
Integrates with existing CRM to provide caller data in real-time to agents
Easy to embed over-the-top solution, works with existing telephony system
Improves CX and call center efficiency, reducing multiple hand offs
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in April 2024.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...
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