Lumoa

What is Lumoa?

Lumoa analyses large volumes of customer feedback transforming text feedback and customer experience KPIs into actionable insights.

The Lumoa service analyses large amounts of customer feedback, such as Net Promoter Score feedback including both a score and free text, in real-time. The advanced text analytics solution utilizes natural language processing and machine learning to make the customer feedback actionable.

Instead of telling you what your customers talk about, Lumoa service tells you what you should improve and how much that would impact your customer experience KPI.

The solution supports more than 60 languages.

The service is easy to use and can be used across the whole organization.

Lumoa is targeted to any large and medium-sized companies who receive large volumes of customer feedback. Lumoa serves both B2C and B2B companies in industries such as banking, healthcare, retail, telco, and consumer electronics.

Compare Lumoa

Lumoa Awards

Lumoa currently scores 87/100 in the Customer Experience category. This is based on user satisfaction (88/100), press buzz (43/100), recent user trends (falling), and other relevant information on Lumoa gathered from around the web.

The score for this software has improved over the past month. What is this?

lumoa.me

Customer Experience Market Radar

Lumoa Product Overview

NPS feedback collection and analysis
Real-time customer feedback analytics
Understand what drives your customer experience
Text analysed using industry and customer specific categories
More than 60 languages supported

Languages Supported: English

Customer Experience Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in May 2024.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...

FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdf

Lumoa Features

A/B Testing
Analytics
API
Calendar Management
Chat
Contact Management
Conversion Tracking
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Keyword Tracking
Lead Management
Lead Scoring
Link Tracking
Multi-Site
Multi-User
Notifications
Referral Tracking
Scheduling
SEO
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Click-to-Dial
Review Monitoring
Net Promoter Score

Lumoa FAQs

What platforms does Lumoa support?

Web application. Supports all modern browsers (but does not support Internet Explorer).

Does Lumoa offer guides, tutorials and or customer support?

Guides, tutorials, and training are available
Support level is dependent on the pricing plan. The basic package includes support during the business hours.

Does Lumoa offer an API?

Yes.

What are some applications Lumoa is commonly used in tandem with?

Various feedback collection and feedback management tools (such as Survey Monkey, SurveyPal, or Qualtrics)
Various CRM tools such as Salesforce
Various marketing automation tools

What is Lumoa generally used for?

To stay on the customer pulse
To understand what drives customer experience and make decisions on improvements
To compare the customer experience across businesses, geographies, branches, customer service agents, etc.
To get the whole organization on the same page when it comes to customer experience improvement priorities

Who are the main user groups of Lumoa?

People responsible for customer experience, customer success, customer research, and customer insight in large corporations.
People in business and operational development roles.
Leadership teams and people supporting them.