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What is VOCO Chat?

"Voco is a web-based chat for businesses aimed to encourage customers to share their experiences following interaction with a business, using word of mouth marketing. "

VOCO AI Engine delivers an innovative Word of Mouth marketing solution that suits a wide range of businesses. It is a web-based chat app that requires no registration and no login aimed to boost business activity by giving incentives to customers to engage.

Customers are prompted to share their experience on their preferred social media network, following any interaction with a business, such as completing a purchase at the POS, an event on CRM, a hotel stay, watching a movie, following a phone call and more. Once they share their experience with their friends on SM, their friends can now follow up on these businesses, click on the link they were shared with and purchase the same experience. This way businesses can get the help of their customers where their opinion really matters - with their loved ones.

Business can also use VOCO Chat's additional important feature and built their scheme for compensating with loyalty points for referrals.

VOCO Chat scored 59/100 in the Customer Chat category. This is based on press buzz (28/100), recent user trends (falling), and other relevant information on VOCO Chat gathered from around the web.

The score for this software has improved over the past month. What is this?

  • VOCO Chat

Customer Chat Market Radar

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VOCO Chat Product Overview

Languages: English, Hebrew

Customer Chat Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in July 2021.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...


VOCO Chat Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-User
  • Notifications
  • Payment Processor
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • Click-to-Dial
  • Order management
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
  • Social Media Monitoring
  • Review Monitoring
  • Customer Advocacy
  • Omnichannel Referrals
  • Customer Rewards
  • Payment Gateway Integration
  • Design Templates


Does VOCO Chat offer guides, tutorials and or customer support?

We offer guides and customer support.

Does VOCO Chat integrate with any other apps?

Could be integrated with PMS, CRM, ERP and POS.

Does VOCO Chat offer multi-user capability (e.g. teams)?

Yes, this service offers multi-user capability for groups.

What is VOCO Chat generally used for?

  • Primary: Lead generation
  • Secondary: Customer service

Does VOCO Chat offer an API?

Yes, this service could be integrated to any SW via API.

Who are the main user groups of VOCO Chat?

Small and medium business who would like to track additional customers to their online or offline business.

What platforms does VOCO Chat support?

Voco chat is web-based, therefore it supports all platforms. It runs on Android and iOS browsers on mobile and PC.

What are some applications VOCO Chat is commonly used in tandem with?

No specific applications, but, it could run in tandem with PMS, CRM, and ERP solutions.

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