"Voco is a web-based chat for businesses aimed to encourage customers to share their experiences following interaction with a business, using word of mouth marketing. "
VOCO AI Engine delivers an innovative Word of Mouth marketing solution that suits a wide range of businesses. It is a web-based chat app that requires no registration and no login aimed to boost business activity by giving incentives to customers to engage.
Customers are prompted to share their experience on their preferred social media network, following any interaction with a business, such as completing a purchase at the POS, an event on CRM, a hotel stay, watching a movie, following a phone call and more. Once they share their experience with their friends on SM, their friends can now follow up on these businesses, click on the link they were shared with and purchase the same experience. This way businesses can get the help of their customers where their opinion really matters - with their loved ones.
Business can also use VOCO Chat's additional important feature and built their scheme for compensating with loyalty points for referrals.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in July 2021.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdf
We offer guides and customer support.
Could be integrated with PMS, CRM, ERP and POS.
Yes, this service offers multi-user capability for groups.
Yes, this service could be integrated to any SW via API.
Small and medium business who would like to track additional customers to their online or offline business.
Voco chat is web-based, therefore it supports all platforms. It runs on Android and iOS browsers on mobile and PC.
No specific applications, but, it could run in tandem with PMS, CRM, and ERP solutions.