Chatgen

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What is Chatgen?

"Chatgen is a chatbot platform to automate the conversion of anonymous website visitors to qualifying leads, book more meets & also can connect to support intelligently"

ChatGen has built a Machine Learning (ML)- backed engine that enables businesses to have chatbots that can converse with users. These chatbots aid businesses across functions:

Marketing
From basic chatbots, conversational landing pages to generate leads and conversational Ads to optimize CTR to embedded bots that optimize Click to Action, Chatgen can be used to maximize your lead capture on the Website

Support
Chatbots that use AI to build automated responses to common customer queries, freeing up the support staff to deal with more pressing customer support challenges.

Product discovery
Chatbots that make product discovery easy for online shoppers — increasing sales and building loyalty for eCommerce companies.


Chatgen scored 78/100 in the Customer Chat category. This is based on user satisfaction (100/100), press buzz (20/100), recent user trends (falling), and other relevant information on Chatgen gathered from around the web.

The score for this software has improved over the past month. What is this?

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Customer Chat Market Radar

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Chatgen Product Overview

  • Maximise you lead capture rate on your website

  • Connect with your website visitors instantly 24/7

  • Access feature rich live chat features along with the chatbot

  • Construct various chatbots as per user behaviour and webpages

  • Construct conversational landing pages quickly

  • Deploy on your messenger with simple clicks

  • Let the chatbot schedule the meets for you

  • Complete customization of the chat widget as per your brand


Languages: English

Customer Chat Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in October 2020.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

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Chatgen Features

  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
Compare Pricing

Chatgen Pricing Plans

Freemium

Free
  • 2 Agent Logins
  • 2 Chatbots to construct
  • 250 Conversations per month
  • 50 leads per month
  • Conversational Landing pages
  • Customize chatbot as per your brand

Starter

$89.00
1 user(s) / month
  • 5 chatbots can be constructed
  • 5 Agent Logins
  • 1000 conversations per month
  • 250 leads capture per month
  • CRM integration
  • Facebook messenger integration

Plans starting from: $0.00/month Credit card required: No

Chatgen FAQs

Does Chatgen offer multi-user capability (e.g. teams)?

Yes

What are some applications Chatgen is commonly used in tandem with?

CRM and Appointment applications from premium plans

Does Chatgen integrate with any other apps?

Yes, Chatgen supports various integrations.

CRM integrations:

  • Hubspot
  • Salesforce
  • Zoho

Calendars:

  • Google
  • Outlook
  • Calendly

Chat plugin integrations:

  • Slack
  • Zendesk
  • Freshdesk

Analytics:

  • GA

APIs are available for custom integrations.

What is Chatgen generally used for?

You can use chatgen platform majorly as a lead generation tool working for you 24/7 and also as a pre-sales chat support

Does Chatgen offer guides, tutorials and or customer support?

Yes

Does Chatgen offer an API?

Yes, we offer all lead and analytics information for users to consume through APIs as well

Who are the main user groups of Chatgen?

This is for any website owner who is looking to capture leads on the website from their traffic and also to connect with the visitors instantly

Ideally suited for Product Marketing, Marketing Heads, Growth Marketing functions

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Chatgen User Reviews

Average User Rating:
5.0/5 based on 5 user ratings.
Your Rating:
User profile picture

"A great tool for your customer"


What do you like about Chatgen?

This is an excellent platform for customer support and conversational lead. Also, the program is great for marketing and support. You can easily contact your customers using email or messages in the application.

What do you dislike about Chatgen?

The price is a bit expensive, but when you use more it really works like a charm, only paying for concurrent uses.

What have you been using it for and what problems did Chatgen solve?

I used communication in several of conversational lead and customer support and I can say that it was a really good experience.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Integration with website -Chatgen"


What do you like about Chatgen?

Chatgen has very good integration for us with our website. Contact management is great, and the ability to actually follow the client through the onboarding process to know which steps they take in your website is great. The chat features are also powerful.

What do you dislike about Chatgen?

As our contacts grew, we found that the cost of Chatgen also grew never mind that some were leads who we would not contact again. To keep your costs low you have to keep archiving users.

What have you been using it for and what problems did Chatgen solve?

We used Chatgen for customer service and chat system and it was able to help us with both needs and more.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
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