Chatgen is a chatbot platform to automate the conversion of anonymous website visitors to qualifying leads, book more meets & also can connect to support intelligently
ChatGen has built a Machine Learning (ML)- backed engine that enables businesses to have chatbots that can converse with users. These chatbots aid businesses across functions:
Marketing
From basic chatbots, conversational landing pages to generate leads and conversational Ads to optimize CTR to embedded bots that optimize Click to Action, Chatgen can be used to maximize your lead capture on the Website
Support
Chatbots that use AI to build automated responses to common customer queries, freeing up the support staff to deal with more pressing customer support challenges.
Product discovery
Chatbots that make product discovery easy for online shoppers — increasing sales and building loyalty for eCommerce companies.
Awarded the Quality Choice Award
Awarded the Happiest Users Award
Chatgen currently scores 78/100 in the Customer Chat category. This is based on user satisfaction (100/100), press buzz (35/100), recent user trends (falling), and other relevant information on Chatgen gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Maximise you lead capture rate on your website
Connect with your website visitors instantly 24/7
Access feature rich live chat features along with the chatbot
Construct various chatbots as per user behaviour and webpages
Construct conversational landing pages quickly
Deploy on your messenger with simple clicks
Let the chatbot schedule the meets for you
Complete customization of the chat widget as per your brand
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in April 2024.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...
FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdfYes
CRM and Appointment applications from premium plans
Yes, Chatgen supports various integrations.
CRM integrations:
Calendars:
Chat plugin integrations:
Analytics:
APIs are available for custom integrations.
You can use chatgen platform majorly as a lead generation tool working for you 24/7 and also as a pre-sales chat support
Yes
Yes, we offer all lead and analytics information for users to consume through APIs as well
This is for any website owner who is looking to capture leads on the website from their traffic and also to connect with the visitors instantly
Ideally suited for Product Marketing, Marketing Heads, Growth Marketing functions
The sentiment map shows a snapshot of how Crozdesk users have rated Chatgen over time. It shows how existing users see Chatgen with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
Work team uses Chatgen as a tool for communication between colleagues and customer service, it is really efficient and easy to configure, the user interface is very intuitive, the integration of call and email is really useful in the work environment since It works as a communication management tool and that is appreciated
Price is a bit high compared to other systems however the quality of communication makes this application irreplaceable.
We solve the customer experience and engagement on our website. We now can really help our visitors from different departments.
Chatgen is a must to have online chat software for every business. It has several powerful features. Integrate Chatgen in your website for a better customer engagement.
I did not find any complex triggers to show the visitor a chat if he is lost on our website, or stuck in a landing or checkout phase.
We have been using this app on our website and it has helped us getting more conversions. Our sales have boosted with the prompt response. Highly recommended.
This is an excellent platform for customer support and conversational lead. Also, the program is great for marketing and support. You can easily contact your customers using email or messages in the application.
The price is a bit expensive, but when you use more it really works like a charm, only paying for concurrent uses.
I used communication in several of conversational lead and customer support and I can say that it was a really good experience.
Chatgen has very good integration for us with our website. Contact management is great, and the ability to actually follow the client through the onboarding process to know which steps they take in your website is great. The chat features are also powerful.
As our contacts grew, we found that the cost of Chatgen also grew never mind that some were leads who we would not contact again. To keep your costs low you have to keep archiving users.
We used Chatgen for customer service and chat system and it was able to help us with both needs and more.
