Outseta is the only all-in-one platform integrating subscription billing, CRM, customer communication and reporting tools for start-up subscription businesses.
Outseta gives SaaS start-ups the basic tools they need to:
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Outseta currently scores 83/100 in the CRM category. This is based on user satisfaction (77/100), press buzz (43/100), recent user trends (rising), and other relevant information on Outseta gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Regional Restrictions: US Only Subscription Billing Software
Subscription businesses start here
CRM
Sales pipeline management
Subscription management and billing tools
Email marketing
Help desk and knowledge base
Subscription metrics and reporting
Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in April 2024.
This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...
FREE DOWNLOAD CRM-Software-Buyer-Guide-2018.pdfYes, the have a publicly accessible knowledge base so customers can self-serve as well as email support. All customers are also given direct access to our founding team.
Yes, all of our plans offer unlimited users.
Yes, we have a publicly available API.
Early stage SaaS and other subscription businesses.
We allow subscription start-ups for focus on building their minimum viable product; we provide all the software tools required to stand up and operationalize a subscription business within a day. We offer a fully integrated tech stack that offers CRM, subscription billing, customer communication, and reporting tools.
The features, is really all you need for running a SAAS company, the problem is the support
They don't know what they are doing, they recommend you integrations, you start the trial, and then they say don't know who to implemented, 24 hours of waiting for every single line of support, and because you don't like the attitude and say it they send you home with a web page in production, very professional right? The worse i ever have with similar solutions, obviously is not running be professional employees, is manage for an owner with a big ego who see easier finish the business then help the customer.
I'm really disappointed to see Pablo publish this review and turn what was certainly an unproductive conversation into some sort of personal attack on my competence and ego. There were two issues raised during our interaction. First, Pablo needed an affiliate management system—something that we unfortunately don't offer at this point. I recommended two vendors to him that are both Stripe Verified Partners, that I've heard consistently great things about—Rewardful and LinkMink. I also recommended a competitive product (Chargebee) that I thought would be a better fit for him based on his needs. The minute I recommended alternative tools to him, his tone turned sarcastic and combative. I was genuinely trying to be helpful, knowing that Outseta wasn't going to be a good fit for him. Second, he called our support unresponsive. In the 24 hours that we interacted with him, I personally chatted with him twice and we responded to the one support ticket that he submitted. He did submit a chat outside of business hours, while we were sleeping, that we didn't immediately reply to. There's a 9 hour time difference between us, and I told him that we're generally available via chat during business hours and always try to (and do!) respond to customer service inquiries within 24 hours. We did that, but unfortunately it was not up to Pablo's expectations. We are a small team and take customer success very seriously—I also offered to jump on a video call with Pablo, but he didn't take me up on the offer. We will continue to work hard to serve our customers and encourage everyone to try our support for themselves—you can reach us anytime at support(at)outseta.com and we'll do our very best to deliver an awesome customer experience. -Geoff, Co-founder of Outseta
