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What is Outseta?

"Outseta is the only all-in-one platform integrating subscription billing, CRM, customer communication and reporting tools for start-up subscription businesses."

Outseta gives SaaS start-ups the basic tools they need to:

  • Keep complete account records for every prospect and customer
  • Send email communications to prospects and customers
  • Provide personalized customer service
  • Register and authenticate users, manage subscriptions
  • Bill and accept payments from customers
  • Report on key SaaS metrics
  • Track every customer interaction, from lead capture to lifetime value

Outseta scored 72/100 in the CRM category. This is based on user satisfaction (70/100), press buzz (29/100), recent user trends (falling), and other relevant information on Outseta gathered from around the web.

The score for this software has improved over the past month. What is this?

Regional Restrictions: US Only Subscription Billing Software

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Outseta Product Overview

  • Subscription businesses start here

  • CRM

  • Sales pipeline management

  • Subscription management and billing tools

  • Email marketing

  • Help desk and knowledge base

  • Subscription metrics and reporting

Languages: English
Regional Restrictions: US Only Subscription Billing Software

Outseta Features

  • 2-Factor Authentication
  • A/B Testing
  • Accounts Receivable
  • Analytics
  • API
  • Audience Targeting
  • Balance Sheet
  • Billing/Invoicing
  • Brand Management
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • P&L
  • Payment Processor
  • Payroll
  • Scheduling
  • SEO
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
  • Sales Automation
Compare Pricing

Outseta Pricing Plans

Founder's Plan

  • All features, up to 250 contacts

Scaling Plan

unlimited user(s) / month
  • All features
  • Unlimited users
  • Unlimited contacts
  • Unlimited emails

Plans starting from: $99.00/month Credit card required: N/A

Outseta FAQs

Does Outseta offer guides, tutorials and or customer support?

Yes, the have a publicly accessible knowledge base so customers can self-serve as well as email support. All customers are also given direct access to our founding team.

Does Outseta offer multi-user capability (e.g. teams)?

Yes, all of our plans offer unlimited users.

Does Outseta offer an API?

Yes, we have a publicly available API.

Who are the main user groups of Outseta?

Early stage SaaS and other subscription businesses.

What is Outseta generally used for?

We allow subscription start-ups for focus on building their minimum viable product; we provide all the software tools required to stand up and operationalize a subscription business within a day. We offer a fully integrated tech stack that offers CRM, subscription billing, customer communication, and reporting tools.

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Outseta User Reviews

Average User Rating:
3.5/5 based on 3 user ratings.
Your Rating:
User profile picture

"Potentially good, VERY BAD support"

What do you like about Outseta?

The features, is really all you need for running a SAAS company, the problem is the support

What do you dislike about Outseta?

They don't know what they are doing, they recommend you integrations, you start the trial, and then they say don't know who to implemented, 24 hours of waiting for every single line of support, and because you don't like the attitude and say it they send you home with a web page in production, very professional right? The worse i ever have with similar solutions, obviously is not running be professional employees, is manage for an owner with a big ego who see easier finish the business then help the customer.

Ease of use
Value for money
Customer service
May 27, 2020

Reply from Geoffrey at Outseta:

I'm really disappointed to see Pablo publish this review and turn what was certainly an unproductive conversation into some sort of personal attack on my competence and ego. There were two issues raised during our interaction. First, Pablo needed an affiliate management system—something that we unfortunately don't offer at this point. I recommended two vendors to him that are both Stripe Verified Partners, that I've heard consistently great things about—Rewardful and LinkMink. I also recommended a competitive product (Chargebee) that I thought would be a better fit for him based on his needs. The minute I recommended alternative tools to him, his tone turned sarcastic and combative. I was genuinely trying to be helpful, knowing that Outseta wasn't going to be a good fit for him. Second, he called our support unresponsive. In the 24 hours that we interacted with him, I personally chatted with him twice and we responded to the one support ticket that he submitted. He did submit a chat outside of business hours, while we were sleeping, that we didn't immediately reply to. There's a 9 hour time difference between us, and I told him that we're generally available via chat during business hours and always try to (and do!) respond to customer service inquiries within 24 hours. We did that, but unfortunately it was not up to Pablo's expectations. We are a small team and take customer success very seriously—I also offered to jump on a video call with Pablo, but he didn't take me up on the offer. We will continue to work hard to serve our customers and encourage everyone to try our support for themselves—you can reach us anytime at support(at)outseta.com and we'll do our very best to deliver an awesome customer experience. -Geoff, Co-founder of Outseta

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