Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice as well as automate business processes.
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease.
We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more.
Based in Atlanta, Georgia.
Awarded the Quality Choice Award
DCDial currently scores 65/100 in the Contact Center Management category. This is based on user satisfaction (100/100), press buzz (28/100), and other relevant information on DCDial gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Regional Restrictions: Only for the United States and Canada
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in April 2024.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...
FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdfDCDial supports Web App, iOS, Windows, Android, and Macintosh.
Yes, DCDial offers three user roles: administrators, managers, and agents.
DCDial is commonly used in tandem with Hubspot.
Any business can utilize DCDial's solution. The main user groups include financial services, collections, insurance, healthcare, education, utilities, real estate, telecommunications, and hospitality.
DCDial is generally used for customer service, outsourcing, and telemarketing.
DCDial supports integration for custom and proprietary CRMs.
DCDial offers customer support, video tutorials, and help files to guide users through the system.
Yes, DCDial supports cloud APIs.
Excellent customer service! People there are super nice and knowledgeable about what they do. Their Click campaigns are my go-to when it comes to compliance issues
It might be confusing at the very beginning for those without a technical background. However, they have an excellent support team and A LOT OF help documentation.
We use it to contact our customers more efficiently and to communicate with them through voice and SMS campaigns.
