Email software is designed for crafting, delivering, and categorizing electronic mail.
Email software is more than a tool that facilitates collecting, sending, and receiving electronic mail. Email software functionality can also have advanced features that extend to spam prevention, email automation, filtered searches, and integration with other tools.
There are three major types of email software. Webmail, email clients, and email marketing solutions. Some popular providers of email solutions include Gmail and Outlook. On the other hand, email clients are often used in the corporate environment as the system they’re based on (client-server architecture) allows for much faster access to email accounts and can retrieve mail even when the users don’t have access to the internet.
The Market Radar™ below shows the top Email Software vendors on Crozdesk. It ranks vendors based on the Solution Strength (user reviews, satisfaction) and Vendor Size to provide an overview of the Email Software market landscape.
The major types of email software are webmail, email clients, and email marketing.
Email clients - An email client is an application that uses a client-server architecture. With an email client, messages are sent to a central server, which is then relayed back to the correct email address. The messages are stored on your personal computer, which means that they can be accessed in real time from anywhere.
Some of the best email clients have functions that can help users be more organized by making sure their email account is easy to navigate. Some of the features of this type of email software include app integration with another tool to further improve email management, as well as the ability to snooze incoming emails to increase productivity, set custom notification sounds, and send bulk emails.
Many email clients are beneficial for a business of any size, they are scalable solutions that can help streamline the workflow of any organization. Small businesses and startups can also benefit from this type of email solution, as many of them are available for a low price. For example, Mailbird operates a freemium pricing model and still provides advanced features.
Webmail - Webmail can only be accessed using browsers. As such, an internet connection will be required. Users are given their own web address and can only access their emails when using this particular email provider. As you would expect, webmail can take a longer time to load as internet connection speeds have to be taken into consideration.
Some webmail providers come with functionalities such as HTML composition, real-time event notifications, the ability to use custom add-ons and plugins, and access to your inbox through an email app on your mobile device.
Examples of well-known webmail providers include Yahoo! mail, Gmail, and Outlook.
Email Marketing - Email marketing software is a product that marketers use for their email marketing strategies. It can be used in a myriad of different ways, including customizing email templates to align email campaigns with their marketing strategy to expand their pool of email subscribers. It’s not just for sending unlimited emails; email marketing software has a wide array of marketing tools that professionals can use to streamline, automate, and optimize their marketing operations.
Features of email marketing software provide users with email templates that are compatible with mobile devices, tracking tools to provide insights, and the ability to automate email campaigns. Some of the more advanced features, such as segmentation for users to create a more targeted email list, social media integration, and A/B testing, allow users to deliver improved email campaigns.
Webmail – Common features include cross-platform functionality, which allows you to access your email account through an email app on your smartphone, search capability, the ability to connect with social media platforms, SMS texting, and the ability to send unlimited emails. It’s important when you’re choosing a particular software to think about what type of features you need your email service provider to have.
Email Clients – Email clients may not be as user-friendly when compared to webmail as they require an extensive one-time setup process, but they come with a range of features that increase their utility. Email clients allow you to access your emails even when offline and automate email management tasks, such as sending bulk emails and flagging unwanted emails as spam. Best of all, this can be done without an internet connection.
Email clients can be great for saving time, as their organization tools can streamline your workflows. You can use various filters to unsubscribe from, categorize, or snooze emails based on who sent them. Having the ability to filter your incoming emails will help you make sure your inbox isn’t overwhelmed by spam.
An email client would be a good choice if you need software with many capabilities, as you can easily use add-ons and integrations such as email tracking, Google Docs, grammar checkers, and more. For example, eM Client is a popular email client that integrates with Zoom, Dropbox, and Gmail, among others. This type of email software would benefit someone who wants to access multiple functionalities in one place.
Email Marketing Software – There are several things to look for when choosing email marketing software, including:
No matter which specific type of software you choose, it’s always beneficial to make sure your email software has an accompanying mobile app. Not only are many of them free, or available to download at a low price, but they’re also compatible with Apple and Android devices, meaning you can access your email provider from anywhere.
There are many advantages of email software that your business can benefit from, some of which include:
Automation - Email software can automate many processes that would otherwise be done manually. It allows users to send a number of emails to a specific email list quickly, which streamlines workflows and saves time for higher-priority tasks.
Real-time notifications - Both desktop and mobile device email service providers notify users of incoming emails in real-time. This is beneficial because it means that users can stay up-to-date with important communications. Email app notifications are accessible from any location and are useful for deskless workers.
Low price points - There are many free email providers that users can benefit from, and even some of the email services with advanced features are available for a low price. It doesn’t cost you any money to set up an email account where you can receive and send messages. For example, Microsoft Outlook is a popular free email service that includes a large amount of free email storage, advanced organization features, and Word and Excel add-ons.
Bulk emails - This feature allows users to send multiple emails to chosen recipients at one time. This is beneficial because it helps to send communications to your chosen email list simultaneously. It helps to make sure that everyone is up-to-date and minimizes the risk of miscommunication. This is also a beneficial marketing tool as it gives users an easy way to automate their email campaigns.
Feature | Feature Description |
---|---|
API | Application Programming Interfaces (APIs) are programmatic intersections with external products or platforms that allow for custom integrations with your own solutions or other solutions you are using. |
Calendar Management | Manage and update calendars for scheduling or consolidation of events across teams, departments or business functions. |
Chat | Live text chat with customers, website visitors, mobile contacts and others. |
Contact Management | Manage large amounts of personal or business contacts in a centralized system. |
Contact Sharing | Share contacts across teams or platforms to give access to others or to migrate address books across different systems. |
Customer Management | Manage customer databases and/or track outstanding shipments, payments and more. |
Data Export | Exporting functionality can be used to streamline the migration of data sets and information across systems, platforms or applications. |
Data Import | Importing functionality allows you to use data sets from other systems or platforms to cut down on data entry requirements or to more easily migrate records from similar applications you have used in the past. |
Email Integration | Integration with email clients or providers to create and send emails as well as view received emails within an application. |
External Integrations | Integrations with other software products or platforms to improve efficiency and compatibility across systems. |
Google Apps Integration | Integration with the G Suite, including Gmail, Google Docs, Google Sheets, Google Calendar, etc. |
History/Version Control | Track revision history, file versions and other changing data, commonly used in collaborative applications. |
Marketing Automation | Automate marketing processes, such as outreach emails, customer engagement, chat replies through the use of chatbots and others. |
Multi-User | Supports more than just one user account and generally allows for collaboration with colleagues. |
Notifications | Includes notification support and sends you alerts with information on important events and other time sensitive instances. For example through push notifications on mobile phones or email notifications. |
Scheduling | Schedule tasks, resources, appointments, payments, communications, etc. |
Supplier Management | Manage suppliers and purchases required in the day-to-day operation of a business. |
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