Zoom

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What is Zoom?

Zoom provides enterprise video conferencing with real-time messaging and content sharing

Simplified video conferencing and messaging across any device

  • Unparalleled usability
    Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device.

  • Join anywhere, on any device
    Zoom Meetings syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from desktop and mobile.

  • Video for every need
    Enable internal and external communications, all-hands meetings, and trainings through one communications platform.


Zoom scored 90/100 in the Video Conferencing category. This is based on user satisfaction (87/100), press buzz (81/100), recent user trends (falling), and other relevant information on Zoom gathered from around the web.

The score for this software has declined over the past month. What is this?

  • Zoom

Video Conferencing Market Radar

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Zoom Product Overview


Languages Supported: English

Video Conferencing Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Video Conferencing software for business. Published in September 2021.

Software products in this communications segment offer video calls and conferencing services. These solutions provide two-way audio and video communication regardless the participating parties’ location. Saving time and money by avoiding travel is an import...

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Zoom User Reviews

Average User Rating:
4.36/5 based on 217 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Zoom over time. It shows how existing users see Zoom with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.1/10
Arrow Left Recent Older Arrow Left
Usefulness
9.3/10
Ease of use
9.5/10
Value for money
8.9/10
Customer service
8.8/10
User profile picture

"Collaboration made easy with Zoom"


What do you like about Zoom?

Zoom is a web video conferencing program for organizing remote meetings, courses, treatments, consultations, and almost anything else that comes to mind. This provides a platform for the user to interact, discuss and connect with them. You are physically at home or elsewhere, but you can attend that meeting, conference, or discussion. Anyone can join scheduled meetings by clicking the link shared by the organizer and they are all password protected so they are valid and easy to join.

What do you dislike about Zoom?

Zoom has limited resources for the free app. When one user shares a page, another user cannot access that page, which is a disadvantage for Zoom app.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Perfect tool to stay connected for remote workers"


What do you like about Zoom?

Zoom was super helpful before the pandemic and in the last 2 years it became irreplaceable. It's very intuitive, has a ton of integrations with 3rd party apps, and both desktop and mobile apps work like a charm. The tool is great to host meetings, webinars, or do online trainings.

What do you dislike about Zoom?

It's not possible to turn off incoming video like with Teams and the app doesn't recognize meeting links in the "location" field when integrated with Outlook (the link has to be in the body of the invite)

What have you been using it for and what problems did Zoom solve?

Zoom helps us stay connected in the quarantine world

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"MY REVIEW ON ZOOM"


What do you like about Zoom?

What I Like About Zoom Is the far distance meeting, having presentation, hosting seminar and you can also use it for training/lecture

What do you dislike about Zoom?

I don't really think iI dislike any thing about Zoom but that the fact you can use it do almost anything you can do in a physical meeting.

What have you been using it for and what problems did Zoom solve?

But my advice for Zoom is that they should create a payment gateway for someone who want to host a paid meeting or seminar on Zoom or maybe they should create a payment software like others; e.g Google pay, Amazon Pay, Alipay.ET.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"An Impressive Tool for Online Communications"


What do you like about Zoom?

This is an amazing software that helps us communicate remotely with our team members.
I like how affordable and easy to manage this video conferencing software has been.
Moreover, Zoom is an easy to customize tool.

What do you dislike about Zoom?

The reliability of this incredible video conferencing platform is incredible.
Therefore, I cannot complain about this tool because it has been so amazing to our team.
Also, the customer care support responds very fast to all our queries.

What have you been using it for and what problems did Zoom solve?

Communication online using videos.
Sending messages remotely online to our team members.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A Reliable Video Conferencing Tool"


What do you like about Zoom?

I like the ease of use of Zoom.
Moreover, the capabilities of Zoom are all impressive.
It is a good video conferencing tool.

What do you dislike about Zoom?

Zoom is a great video conferencing tool that has never disappointed our team.
We communicate easily using it.

What have you been using it for and what problems did Zoom solve?

Video conferencing
Online communications.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Effective way for calls with customers and colleagues"


What do you like about Zoom?

It has become much safer nowadays as it requires a password to join the zoom meeting and it is at the organiser's discretion to accept or reject anybody with the zoom link

What do you dislike about Zoom?

It does not seem possible to control comments in the zoom call as there is no moderator role
The size of the downloaded file of the meeting is sometimes huge
The video quality could be poor depending on your broadband connection

What have you been using it for and what problems did Zoom solve?

Calls and screen sharing with colleagues and customers

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Using Zoom"


What do you like about Zoom?

Zoom is a fairly good software to use to host meetings online. I like that you can send out links for the meetings so it is easier to join. I like its breakout room feature. Its ability to facilitate collaboration in an online environment is commendable. i also like the breakout room features.

What do you dislike about Zoom?

I dislike the time out feature. without an actual paid account the meeting will end after about 45 minutes. This can be very inconvenient especially if the meeting was important. Sometimes the audio is a bit difficult to hear.

What have you been using it for and what problems did Zoom solve?

Overall Zoom is a good software. I use it to conduct professional meeting with my club mates, society members and fraternity families. some serious decisions in all my member organizations are made over the zoom platform. when using a paid zoom account the possibilities are endless and no serious trouble is seen.

5/5
Usefulness
5/5
Ease of use
3/5
Value for money
4/5
Customer service
User profile picture

"Best meeting software"


What do you like about Zoom?

With this software you can create a meeting fast and then those who have wifi can join the meeting fast.

What do you dislike about Zoom?

It is a bit difficult to use mobile data and when joining a meeting via mobile, the phone lags.

What have you been using it for and what problems did Zoom solve?

This is a lag on the phone

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Effective and most amazing with screen sharing "


What do you like about Zoom?

Screen share capabilities have made it easy to share presentations.
User friendly and very interactive software to use.

What do you dislike about Zoom?

Great for both desktop and mobile but requires Internet access to work effectively.

What have you been using it for and what problems did Zoom solve?

Live chats are much more incredible with faster feedback.
Friendly customer support.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
3/5
Customer service
User profile picture

"Make meetings incredibly easy"


What do you like about Zoom?

I like to use zoom because it is the perfect tool to do remote work meetings without the need to attend the company in person. In addition, Zoom offers a wide variety of functions that I can use such as filters and backgrounds

What do you dislike about Zoom?

One of the things I don't like about Zoom is the way it looks, it looks very boring and it is not very attractive. Also the call quality can be a bit bad and poor

What have you been using it for and what problems did Zoom solve?

I have been using Zoom for my work meetings and have the training to make web pages remotely, plus I can record the meeting and save it in the cloud or on my computer

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Good quality of Viedeo calling"


What do you like about Zoom?

On a professional note, when scheduling work meetings, I know the meeting attendees appreciate being able to click a link to join. On a more personal note, I appreciate the steps in place to make sure that the meetings I attend are secure and cannot be easily hacked. Zoom is easy, reliable and has great audio and video. Multi user capabilities and screen share is great. Great for keeping meeting schedules organized. I also love how secure it is. I also love that it can be used on any computer or smart phone.

What do you dislike about Zoom?

There is absolutely nothing to dislike, considering that the pandemic still prevails, they have really reached the top of our needs, several other companies have really tried to capture, but they don't seem to figure out how to do it so efficiently. The direct exposure that Zoom really set them up for success, as well as they really recognized exactly how to keep the individual's assumptions at a high perpetuity.

What have you been using it for and what problems did Zoom solve?

Zoom has saved our 2020 possible. Without face to face contact during the pandemic, zoom has allowed us to conduct business just like we always have; just virtually. Without zoom we wouldn't have been able to meet with clients and partners or be able to run our business.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Excellent communication platform"


What do you like about Zoom?

I like the fact that Zoom gives us an opportunity to organize our meeting online. I am able to meet face-to-face with my colleagues.

What do you dislike about Zoom?

I have not experienced any drawback from this great product since I started using it.

What have you been using it for and what problems did Zoom solve?

I have been using this product to organize online meeting with my team members in our organization. It helps us to conduct successful departmental meetings.

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Advanced video conferencing software"


What do you like about Zoom?

Pros in zoom video conferencing are very good campare to other video conferencing app , it is very simple to use ,even my class mate who doesn't know anything even that person can operate zoom app properly,and it's available at free at cost which is very useful for user like us. So that's why it's a best video conferencing software .

What do you dislike about Zoom?

I have no issues regarding this software ,if I had any i will tell you in future.

What have you been using it for and what problems did Zoom solve?

Such a long time I am using this software and I don't get any issue regarding this even security is top class , specification is very good campare to other, people are loving this software because of its simplicity .

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Zoom handles video calls perfectly"


What do you like about Zoom?

Zoom is one of the most used video call, video meeting, webinar and conference tools. It is easy to use, with great options and a straight - forward interface that simplifies the entire process. It has been used in the company and by me personally for a long time and it does it's job flawlessly. It has many options and allows multiple "rooms" to be created, as well as multiple participants in video calls as well as one - on - one calls.

What do you dislike about Zoom?

The connection speed and stability is sometimes not at the highest level, especially on mobile devices when you move around. Data sharing can take a while, compared to some other similar products that can handle tis much faster. The shared - screen option would be amazing and would help out a lot.

What have you been using it for and what problems did Zoom solve?

It is being used primarily for conference calls and remote meetings, while sometimes we use it in order to call a specific person and clarify something or go into more details from what was already shared in the file or in the chat room.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Excellent software"


What do you like about Zoom?

The things I like about Zoom are the amount of tools and resources that the software offers, to use in your online meetings, the great ease of use (one with good usability), the software interface that is very beautiful and intuitive, giving a professional highlight to Zoom.

What do you dislike about Zoom?

The things I didn’t like was that this software needs a stable internet, so as not to complicate usability, the large battery consumption that this software causes and some crashes.Developers should primarily address the high energy consumption of the software.

What have you been using it for and what problems did Zoom solve?

I have been using Zoom to solve the problem of online communications with my client and business partners, improving our meetings in a way that increases productivity and the relationship between the company and the client.

4/5
Usefulness
4/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Effective video call software"


What do you like about Zoom?

Its packs with varieties of features that help with communication like video calls, video conference and webinars. Its also provide a crystal clear video and audio quality, it really helps me to have a better connection with my colleague.

What do you dislike about Zoom?

They had a security issue regarding user information leakage, other than that, I don't think I have anything to dislike with the software. They even offer a free account with basic features, what to hate with that.

What have you been using it for and what problems did Zoom solve?

I have used it to collaborate project and task when I had to work from home(WFH). I can connect with more than 10 participants at the same time, which not many video conference software offer it for free.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Connect with everyone"


What do you like about Zoom?

Zoom doesn't require to download and install its software to connect and join the video call or conference. I only need the invitation link or code to connect to the video call or online meeting. That's mean, I can access the platform from any device like a tablet, desktop or mobile device. I only need to install its software to have more control of video calls that I'm hosting.

What do you dislike about Zoom?

Zoom need to have a stable and robust internet connection to join the video call or conference; an unstable internet connection will result in me getting kick-out from the session.

What have you been using it for and what problems did Zoom solve?

Most of the meeting in my organization is conducted online nowadays, and we are using Zoom as our primary video conference software as many of the workers are familiar with Zoom. Zoom can hold more than 50 participants at a time, which perfectly fit our needs.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
3/5
Customer service
User profile picture

"Direct access to communication with leaders and clients."


What do you like about Zoom?

In our company, it is very essential that we have open communication from any point or work sector, that is why we chose Zoom. One of the things I like the most about this platform is that it provides me with excellent video quality and perfect audio transmission during each video conference. I consider that this audio and video quality beats anyone who can offer any other video conference platform. The great thing about all this is that even though Zoom offers great video quality in every video conference, its fluency is not affected by this! it maintains a very smooth performance in each videoconference. Another thing that I like about Zoom is the great interface it offers, a very attractive interface which adds additional comfort to all users who use it, a comfort that will undoubtedly make the user stay much longer time using the platform.

What do you dislike about Zoom?

The only feature or functionality that I didn't like about Zoom is the file sharing. The vast majority of functionalities on this platform are fine, they allow the user to communicate consistently without any flaws, however, I do not agree with the results I have obtained when uploading files and trying to send them to my work team or users with whom I am making a videoconference. When I have made use of this functionality, I have not obtained good results, the files take a long time to upload and sometimes, when they are succesfully uploaded, users have to wait a certain time for the information in this shared file to be fully reflected. I would like Zoom to offer me a much more developed system to share files, where I can send all kinds of files to my work team and they can access them instantly.

What have you been using it for and what problems did Zoom solve?

The results with Zoom began to be noticed immediately since I successfully implemented it in my work area. This platform has allowed me to communicate with my entire team in just a matter of seconds, just one click is enough and I will be in direct communication with my work colleagues immediately. In addition, Zoom has allowed me to carry out all kinds of distance business, since with the help of this platform I have been able to communicate with great leaders or with potential clients directly. I am very grateful to Zoom for allowing me a better work communication throughout my company and for allowing me to interact through the inetwork with just a few steps. Without a doubt, I will continue to use Zoom in my company.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Ideal option in times of social isolation."


What do you like about Zoom?

Something that I really like about Zoom is the integration that it has within my company since it has left very good results in a short time of use, it is a great tool to conduct video conferences in real time with my team even from a distance. For reasons of the current pandemic, we have been forced to keep our doors closed to the public in our company, but thanks to Blue our employees can serve our clients quickly and efficiently from their homes, being one of the best options and easier compared to other software because it does not need an instruction to the user to be able to implement it because it is a very intuitive software, this software has left us excellent results in record time without stopping production. in turn, it has offered us a great quality of audio and video giving a good experience to those who implement it daily in our workplace from home. It has also been an excellent option for schools and universities since they hold video conferences between teachers and students without any problem. However its price is somewhat accessible which allows it to be acquired both as individuals and companies. Something else I like about this software is that it contains a free trial version which I think is great since in this free trial we have available the largest number of features that are in the paid version, also the free version despite only being Available during a certain time allows video conferencing with the same audio and video quality to be carried out during that period without any problem. Through this wonderful software, we can share screens with our clients, which makes the job much easier in terms of providing technical support from the employee team of our company to the team of our client, leaving great satisfaction in them, making the image of sum and our company was in a good position.

What do you dislike about Zoom?

Something that I have been able to see in zoom is that when the internet connection does not have an adequate bandwidth, it tends to lock the image or suffer latency, which makes the audio listen a little delayed compared to the image, but in reality It is not the fault of the program. It will only be enough to have a good internet connection to fully enjoy the use of this software. there is the option to send to all or send to one at a time but it does not give the option to select a certain amount which would be a good addition for more confidentiality. The rest I have no other complaints about the program, on the contrary rather I will continue using it for the good results I have obtained from it.

What have you been using it for and what problems did Zoom solve?

This software has benefited me in a very positive way since there was concern about what would happen in our software company if we had to close the doors of our premises, and zoom helped us to overcome this scene in a fast, safe and accurate way, being able to In this way we give technical support and attention to our clients and also create a direct connection between our colleagues, virtual meetings and work plans, regardless of the distance we are from each other. For this reason, I recommend to all those who deserve videoconferences to use this software as the first option since, like me, it will leave good results.

4/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Best for Webinar and Video Conferences.."


What do you like about Zoom?

Video Conferencing ,meeting Management and Webinar, with Questionnaires options.
The screen-sharing capacity is also very helpful,Remote Sharing to reduce traveling. I love the option to record meetings, video meetings and audio in order to keep records.

What do you dislike about Zoom?

Sometimes voice lags, Dashboard could be better,I wish the free version of Zoom allowed more meeting time and participants as currently it only allows 40 minutes of meeting time and max 100 participants,I don't love the pricing plans

What have you been using it for and what problems did Zoom solve?

The experience with zoom is wonderful, it is a very useful software that makes your life easier, especially if you are in the education or training business.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Premier Video Conferencing Application"


What do you like about Zoom?

Everything !
It is one of the best software for video conferencing. I find it very useful to talk to my colleague and family. It is very easy to make and account and join the group meeting.
Also, The best feature is that one can join the Zoom meeting on call too.
It is very easy to discuss any doubt with my fellow colleague on Zoom. The screen sharing option is very useful to read through the document on the Zoom meeting. Also. I have a very big family (8 members). It is very convenient to start the group call and it is very easy for my older parents to join the meeting through the ZOOM link.

What do you dislike about Zoom?

I find the ZOOM chat interface a little annoying. I think there should be a little improvement in that.
Sometime, the video quality becomes bad too. The video quality is really very unpredictable.
Zoom has some innovative features like polling, and remote control,but it is sometime very difficult to use.
Zoom is really very expensive if you need Add-on with it.
Technical support for Zoom really needs to be improved. It should improve the sharing file features from accessing the internal network.
Worse thing is every occasional system overload requires a restart of the app. So all attendees have to rejoin the meeting.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"World at your finger tips!"


What do you like about Zoom?

I like its crystal clear audio and video quality. Sometimes one feels that person talking to is very far. Its screen sharing is also one of the best feature I feel. During lock down, I used it either officially or personally.

What do you dislike about Zoom?

I heard somewhere about its security concern which was a serious issue. Also, sometimes I feel irritated while using screen sharing because one has to wait for his chance.

What have you been using it for and what problems did Zoom solve?

These days, social distancing is the only solution and Zoom is helping all to tackle this problem. I used and using Zoom for chatting with my friends and relatives. It is very useful in conducting social ceremony from sitting at home. Also, at my work, we sometimes use it for general meetings or talking something official when someone is not able to join his duties.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Essential video confrence tool during Covid-19 pandemic situation"


What do you like about Zoom?

Zoom has benefited us on holding online meetings remotely during this Covide -19 pandemic.I am able to make presentation to my clients and train my team effectively without expericing video lags.It has flexible and powerful video conference tools that support our virtual meetings.

What do you dislike about Zoom?

Zoom needs a fast and strong internet connection in order to experience stability in video or audio qaulity .

What have you been using it for and what problems did Zoom solve?

We have been using it for training staff members as well as holding virtual meetings remotely.It has improved collaboration during this Covid -19 pandemic and helped us solve our clients problems technical issues efficiently.

4/5
Usefulness
5/5
Ease of use
3/5
Value for money
4/5
Customer service
User profile picture

"amazing product"


What do you like about Zoom?

I was introduced to zoom through my job and some classes in university, it is amazing and such good quality. when we tried other platforms you cannot even compare the good quality of the product.

What do you dislike about Zoom?

there wasn't much not to like, the only issue which I found that I didn't like is if you don't pay after 40 minutes your call ends.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Video conference technology for large group users"


What do you like about Zoom?

Zoom made my google digital skills training so easy and very interactive even tho every one is far apart. The video experience was great,easy content sharing and life chat to carry large number of people along and making it very interesting kudos to the developers they really relieve the stress of looking for a video call app that can accommodate as much higher number of participants than other similar apps can do.

What do you dislike about Zoom?

have not really gotten any displeasure using this app just that wen network fluctuate it may break the audio quality and having to reconnect back may seems discouraging

What have you been using it for and what problems did Zoom solve?

We have been using zoom for video conference calls of over 100 persons at ones which other app can't accommodate. Its also very easy to set up and user friendly I will continue to use zoom for my video conference call as it needs no much technical know how

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Reduced travel expenses with Zoom."


What do you like about Zoom?

With the Zoom software, the organization reduced expenses with travel by plane and car to other cities and states.
The tool is excellent for making virtual meetings and presentations to clients without leaving the office or each one. In Zoom I can share my screen with the presentation, show my video to customers.

What do you dislike about Zoom?

Honestly, I've been using Zoom for years and I haven't had any bugs, errors or technical problems. It is important to note that the tool always depends on a good internet link because the voice and video data are sensitive.

What have you been using it for and what problems did Zoom solve?

Access to the meeting is via a shared link or an email invitation with the address to access the video conference. Zoom has a nice, clean, beautiful interface, easy to learn and use.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
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