Document360


What is Document360?

"Knowledge base software that helps you to create a self-service knowledge base for your customers and internal users. Book a demo or sign up to get 14 days free trial."

Document360 is a SaaS-based knowledge base software that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases). Document360 provides world-class authoring experience and can be customized to meet needs from small to large-scale enterprises. With easy to configure capabilities, you can manage multiple project documentation, configure multiple users, and view the analytics that will help you keep your knowledge base content fresh and relevant. Some of the best in class features are:

  • Markdown Support
  • Peer Review & Publish
  • Category Manager
  • Versioning & Rollback
  • Internal Commenting
  • Backup and Restore
  • Custom Domain Mapping
  • Knowledgebase on Cloud
  • AI-Powered Search
  • Your Branding
  • Access Anywhere on the Go
  • Collect User Feedback
  • Understand Your Audience With Analytics
  • Documentation Like Code

Document360 scored 92/100 in the Knowledge Management category. This is based on user satisfaction (94/100), press buzz (34/100), recent user trends (falling), and other relevant information on Document360 gathered from around the web.

The score for this software has improved over the past month. What is this?


Document360 Awards

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Knowledge Management Market Radar

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Document360 Product Overview


Languages: English, French, Spanish, Japanese, Italian

Document360 Features

  • 2-Factor Authentication
  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • Dashboard
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
Compare Pricing

Document360 Pricing Plans

Startup

$49.00
1 user(s) / month
  • 2 Team Accounts
  • 5GB Storage
  • 1 Project Version
  • Unlimited Articles
  • Unlimited Article Versions
  • Custom Domain (with SSL)
  • Landing Page
  • File Manager
  • Home Page Builder
  • Global CDN

Business

$149.00
1 user(s) / month
  • Everything in Startup
  • 5 Team Accounts
  • 50 GB Storage
  • 2 Project Versions
  • Private Knowledge Base
  • Unlimited Private Readers
  • Backup & Restore (30 days)
  • Article Review Reminders (5 Rules)
  • In App Assistant
  • Integration
  • Analytics (30 days)
  • Redirection
  • Custom Javascripts / CSS / Tags
  • Premium Notification Channels
  • API Access

Enterprise

$299.00
1 user(s) / month
  • Everything in Business
  • 15 Teams Accounts
  • 150 GB Storage
  • 6 Projects Versions
  • Backup & Restore (90 days)
  • Analytics (90 days)
  • IP Restriction
  • Unlimited Documentation Versions
  • White Label
  • Yearly PO & Invoicing available
  • Custom Roles

Plans starting from: $49.00/month Credit card required: Yes

Document360 FAQs

Does Document360 integrate with any other apps?

Intercom, Google Analytics, Disqus, Segment, and Olark.

Does Document360 offer guides, tutorials and or customer support?

  • Documentation
  • Live Online
  • Webinars

What are some applications Document360 is commonly used in tandem with?

Intercom, Google Analytics, Disqus, Segment, and Olark.

Does Document360 offer multi-user capability (e.g. teams)?

Yes.

What platforms does Document360 support?

  • Cloud
  • SaaS
  • Web

Does Document360 offer an API?

No

What is Document360 generally used for?

This product can be used by small and large companies looking to implement a knowledge base portal to scale their business/products.

Who are the main user groups of Document360?

From early-stage businesses and startups to top enterprise companies in the Fortune league who are looking to adopt documentation for their business.

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Document360 User Reviews

Average User Rating:
4.72/5 based on 145 user ratings.
Your Rating:

Sentiment Scale
GreatLousy

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Document360 over time. It shows how existing users see Document360 with regards to its usefulness, ease of use, value for money and customer service.

Overall
10.0/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
10.0/10
Value for money
10.0/10
Customer service
10.0/10
User profile picture

"A great choice for knowledge management."


What do you like about Document360?

Document360 enables you to create categories and sub categories to documents in a simple manner.

What do you dislike about Document360?

Document360 is the best knowledge base software I ever used. There have been barely any issues.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"The best tool for any Enterprize."


What do you like about Document360?

Document360 gives a world-class customer service. At every product feedbacks, the team is willing to help and they often fix issues of the software.

What do you dislike about Document360?

Since we have been using it for 6 months, we could not find any dislikes in its performance or features.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great software and i would totally recommend"


What do you like about Document360?

Document360 is a tremendous software with a lot of features which are totally remarkable.

What do you dislike about Document360?

I did not find anything wrong in document360. It is a cool platform where we can create and edit documents. The creators of this software has done some pretty good job.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Easy and accurate platform."


What do you like about Document360?

0ur cinematography team collaborates with other member through Document360.We could create simple frequently asked questions and can sort it easily.

What do you dislike about Document360?

Sometimes when we create a document using a lot of images, it took a bit longer to load the images.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Helpful software for startups."


What do you like about Document360?

Absolutely amazing software for managing our team.Document360 helps us to access and manage FAQs.

What do you dislike about Document360?

There is nothing much to dislike in Document360.The software is very much worthy for its price.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Create,edit and share documents."


What do you like about Document360?

Document360 is a great platform where you can create,edit and share documents and blogs,which can be accessed and worked on by any team member.

What do you dislike about Document360?

No dislikes till now.Document360 is really helpful in our enterprise to enhance teamwork.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Best knowledge management software."


What do you like about Document360?

Document360 is very impressive and i started liking it from the initial use.Vast features and easy to use interface is what we like in this software.

What do you dislike about Document360?

We are really enjoying Document360 and it is user friendly. It ticks all the boxes and thats why our company use the software.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Vast features and easy to use software."


What do you like about Document360?

I have tried different knowledge base softwares over the years. Document360 is very impressive and user friendly to use.

What do you dislike about Document360?

At the moment I am very much impressed with Document360's features. Kudos to the creators.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A software to manage teamwork."


What do you like about Document360?

Document360 is a best software to manage teamwork and look up at each teammates work simultaneously.

What do you dislike about Document360?

We are very much satisfied with the performance of Document360.It's really great for startups.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"One of the best SaaS knowledge base platform available in the market right now."


What do you like about Document360?

Document360 helps track of all employees data that can be stored and accessed at any point of time.

What do you dislike about Document360?

Nothing to dislike at the moment. Document360 is the best available in the market right now.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"The best knowledge base software."


What do you like about Document360?

I am a regular user of Document360 and I really like that it is accessible from any device. It helps in creating rich contents. It also comes with a nice search engine.

What do you dislike about Document360?

At present I could not find any problem in its use. Document360 is very much user friendly and easy to use.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Good knowledge base software."


What do you like about Document360?

Document360 is a good knowledge base software for dealing with high volume of documents. The software helps in sorting the documents easily.

What do you dislike about Document360?

Document360 is straightforward and easy to use but sometimes the UI is inconsistent.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Professional document creation and management."


What do you like about Document360?

Document360 features professional document creation and management, with less effort. I personally like this platform as it is very easy to use.

What do you dislike about Document360?

I have used a lot of software in the past .This one won my heart. The features like adding third-party extension is very helpful.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A useful software for document management."


What do you like about Document360?

Easy categorisation feature and search function of Document360 is very useful for dealing with loads of documents.

What do you dislike about Document360?

Overall Document360's performance is really outstanding.It would be nicer if they add voice assistant.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Create awesome blogs and articles with less effort."


What do you like about Document360?

Document360 is a really amazing platform where we can create blogs and articles with minimum effort.

What do you dislike about Document360?

Being a regular user of Document360,there is not much issues.The rich features helps in creating very professional works easily.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Highly recommended software for document creation"


What do you like about Document360?

Document360 lets you create very professional document with ease. The categorisation feature lets you organaise all the document created and published.

What do you dislike about Document360?

Document360 is a very user friendly platform and we couldn't find any dislike in its function.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"User friendly platform where you can create frequently asked questions."


What do you like about Document360?

We resolve customer related queries through Document360 by implementing simple frequently asked questions which can be accessed by the team members.

What do you dislike about Document360?

Overall Document360 is a great platform.We have been using it for a while now and we are very much satisfied with its performance.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A very relevant platform for creating simple FAQs."


What do you like about Document360?

Document360 helps us to create simple FAQs about our products easily.The tools that they provide for the price is worthy.

What do you dislike about Document360?

Currently we cannot find any issues that we dislike about Document360.It is really helpful for our business.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A great knowledge base service for enterprises"


What do you like about Document360?

Documet360 is a very user-friendly platform where you can create simple FAQs to bring solutions for clients/customers.

What do you dislike about Document360?

We have been using Document360 for while now and could not find any issues from their side. Overall, it is a great platform.

What have you been using it for and what problems did Document360 solve?

We solve customer related queries through Document360.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Document360, a great online FAQ platform"


What do you like about Document360?

The ability to create simple frequently asked questions (FAQs) for our product to serve the customers, that includes advanced SEO search functionality.

What do you dislike about Document360?

Team access is currently configured at project level, which sometimes, can be confusing when accessed at category management level.

What have you been using it for and what problems did Document360 solve?

We have created a large repository of articles for our knowledge base to serve as FAQ. There is a significant reduction in support tickets since implementation.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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