Document360 is an AI-powered Knowledge base solution for creating public and private knowledge bases for your customers and employees.
Document360 is an AI powered knowledge base software that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases). With cutting-edge artificial intelligence, it empowers businesses to efficiently create, organize, and share knowledge. If also offers easy-to-configure capabilities that can help you manage multiple project documentation, configure multiple users, and view the analytics that will help you keep your knowledge base content fresh and relevant.
Also, you can generate attractive API docs for internal and external users using your API definition files for
developers, testers, and product managers.
Some of the best-in-class features are:
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Document360 currently scores 94/100 (No. 1 in Knowledge Management) in the Knowledge Management category. This is based on user satisfaction (96/100), press buzz (48/100), recent user trends (falling), and other relevant information on Document360 gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Intercom, Google Analytics, Disqus, Segment, and Olark.
Intercom, Google Analytics, Disqus, Segment, and Olark.
Yes.
No
This product can be used by small and large companies looking to implement a knowledge base portal to scale their business/products.
From early-stage businesses and startups to top enterprise companies in the Fortune league who are looking to adopt documentation for their business.
The sentiment map shows a snapshot of how Crozdesk users have rated Document360 over time. It shows how existing users see Document360 with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
The interface of Document360 is very easy to use and it offers a lot of features. The search function on the site is excellent and allows users to find what they need quickly.
Current everything works fine with me, i dont have have any negative feedback. Initially the support team was slow but now they are doing a good job.
Real time search engine is very useful. Document 360 is very user friendly. Responsive design of knowledge base provides an uninterrupted reading experience.
I was not able to insert an article at the location of choosing. There are many choices and menus which may be confusing sometimes, but once it get familiarized, it will be ok.
Document 360 made it easy to upload all of our document into the new knowledge base. The features allow us to make the work more simpler.
In flexible home page editor instruction of span style on copy paste junk characters with periods.
Customer service is on point.
I like their system where we can add what we want to improve in the tool, and they go for the voting. If it gets a higher vote, it counts as a feature.
Document 360 is a very efficient tool for the customer support system. However, more tutorial videos and more templates would have been better if I looked for improvement areas.
I can import Word documents. Since most of our existing documentation is in Word, it saved a great deal of time to simply import them instead of recreating from scratch.
Just some minor things, nothing that I'd call a show-stopper. I cannot insert an article in a location of my choosing. I have to create it, then relocate it in a separate step.
We are still new users of Document360, so we are figuring out how best to organize our information. It is VERY easy to rearrange information, and so far we have not encountered any functional limitations to the system. It's been easy and fun to learn.
I'm not sure there's much to dislike at this point. Any issues we've had, the Customer Happiness Team has resolved immediately.
Managing documents in such a way that all the versions are easily accessible to all. Restoration of any version is super easy. Searching all the documents is fast which means that good indexing is used.
Document360 is something that fits our requirements perfectly. So there's nothing that we have disliked so far.
I really liked how easy it was to edit our previous Google Slide into articles. I also like their regular updates and their support team - and we could even add extra highlights to our material!
There isn't anything that I disliked on their platform. Though it is user friendly, It would be really great if interface can be improved. Occasionally I faced some delays while on customer service call.
It is very difficult to answer this in limited words. This tool is excellent, user friendly and we were amazed by the detailed analytical report provided by the tool. Easy accessible and powerful customizing screens and menu bars, very easy import and export options.
It is tough to find a single issue because they add many exciting features every month, making the platform more user-friendly.
Basically, everything, starting from the support team, great demo, very fast contact in case of any issue. Portal itself is very intuitive, and there are a lot of very useful tools to create articles, monitor them, and check statistics.
I spent too much time finding the best tool for our company knowledge base and only this one can meet all our goals so it is really hard to find any dislikes :)
- Home page builder
- HTML code view with custom CSS and JavaScript capabilities.
- Import, Saved templates, variables, and snippets for easy migration and content reuse.
- Analytics cannot be looked back after a specific time period( Need to upgrade the plan)
- SimpleText, Image, and Table formatting is really hard
- Inbuilt discussion/comments sections would be really helpful
Knowledge Management is the new frontier for customer education and help desk deflection. Document 360 gives you a no/low code solution to quickly get a footing in the space so you can connect your customers with what they need. We use it for both external and internal knowledge management.
Honestly, D360 is the best vendor I've found for knowledge base software. A lot of help desks have a super basic knowledge base incorporated (*cough, *cough, Zendesk *cough) but D360 runs circles around other platforms with their intuitive architecture and easy-to-use admin interface.
The customer service is great.
It has a great built in organizational capabilities.
The knowledge base platform comes comes with a great search engine and hence we were able to create very rich content.
Inserting audio file is not straightforward.
Cannot import from CHM or word.
It is hard to setup with other platforms.
Simplicity to create an article is the beat feature according to me. It's so easy to share and edit articles. Attaching files and sharing is also easy with it.
I would love to have an option to export article so I can use it for other purposes. Need some integration
Allows to manage different projects, great and affordable pricing. I like how we can incorporate all of our articles in the appropriate categories and sub categories
It’s hard to setup with other applications we used at the time. Overall great, but had some problems with load speed.
After a few months, most companies begin to accumulate knowledge - SOPs, important documents, standard answers to customer's questions, and reusable copy for advertisements. Although I've used a number of project management solutions, I was not familiar with software like Document360
Document360 does everything it promised to do. There isn't anything I particularly dislike about the software.
Document 360 is the best software for managing your knowledge in effective way. You can save, review and share your knowledge with others, which leads to a help for others also.
No issues found at this moment. I don't have opinion about dislike as it does its excellent work regards to the customer satisfaction
One feature about Document360 that I would say stands out the most is the fact that it is easy for me to use even though I don't have any experience using HTML. Around 2 hours of training is all that is required.
With regards to knowledge management, we didn't hit any roadblocks utilizing this tool, and the fact that we could respond to queries within minutes is a bonus to our team.
Document 360 is a very efficient tool for the customer support system. However, more tutorial videos and more templates would have been better if I looked for improvement areas. Another area for improvement can be the customization of colors.
The best feature, by far, has been the ability to upload a Word document to create an article. If the Word doc is properly formatted with heading Document 360 has the option to parse out each section as its own "step"/article. Authoring time is significantly reduced.
It took me a little bit of time to understand how to create the Home Page--it was my error because Document 360 made a very clear Category with directions and examples to build from. There have been time, I wish there were some FAQs to read for creating the custom site. I did find the tutorials helpful.
Document360 has all the necessary tools required to build a website and write/post your documentation in any way you want. You do not need to learn any coding/language for the same!
There is nothing particular to dislike as the team from Document360 has their support for the entire time and resolves the issues. The only thing is chat time with support can be improved a bit.
Home page builder
- HTML code view with custom CSS and javascript capabilities.
- Import, Saved templates, variables, and snippets for easy migration and content reuse.
Analytics cannot be looked back after a specific time period( Need to upgrade the plan)
- SimpleText, Image, and Table formatting is really hard
- Inbuilt discussion/comments sections would be really helpful
Document 360 is very easy to use and understand. No need of any technical skills to use it. Also there is free trial to understand about the platform before taking the paid version.
It will be more comfortable for end users if there is more demo videos for the platform modules.
I used it for saving and reviewing my knowledge periodically.
Document360 is a SaaS platform that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases).
Document360 exhibits some drawbacks like the limited third-party integrations. Besides, the platform doesn’t notify editors or reviewers when the draft articles are ready for checking. These are some of the quibbles about Document360, which we think won’t be a cause for alarm.
I am still using Document 360 to upload all my WIP reports and new updates which needs to be shared within my team. I also appreciate your wonderful customer service whenever I was in a need of. Keep up your fabulous service and I am recommending to all who are in my professional circle.
Document 360 website interface can be improved. Though it is user friendly, It would be really great if interface can be improved. Occasionally I faced some delays while on customer service call.
We used Document 360 for uploading our training materials for our new joiners rather than forwarding the documents separately which makes our life easier. Document 360 has very massive storage and many customizable templates which is really helpful. It has demo service to understand their product which is really helpful.
More FAQs will be really helpful. Document360 should include more features and consider the lack of integration.There is nothing I have disliked so far. If any issue occurs the support team will assist.
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
Formatting, bullets, spacing, we struggle through this with each article we create.
It is a best Knowledge Base Software , it is a machine-readable resource for the information, generally online also a knowledge base used to optimize information collection, organization, and retrieval for an organization
Good tool for learning new technologies for tools management and using it
Best customer support i ever seen
I used SAAS
wider definition of a knowledge base, but SaaS knowledge base software has a slightly more specific purpose
replacing paper writers add-on knowledge bases that are part of the larger help desk software stack, and enterprise solutions with a prohibitive price tag for businesses.
Document 360 is a product of Designing a world-class knowledge base rather easy. the eBooks and guides have helped a lot of businesses set-up, streamline, and optimize my knowledge management.
I don't have opinion about dislike as it does its excellent work regards to the customer satisfaction
I have used it in SAAS where as for Launching a SaaS product and getting customers its sound easy they provide Impeccable support resources, tools, and techniques are available to respond to your customers’ queries.
Document 360 the name indicates you that in 360 degree documents will be handled with a very well managed environment
It is a wonderful Knowledge Base Platform, where it is engineered for growing companies we can Instantly create an online Self-Service Knowledge Base for own and to the needy .
I don't have any dislike behavior over the product because it is simply awesome
I used it for a KNOWLEDGE BASE on Editors & Reviewers
it is a advanced portal for content producers, with the state of the art editor, category manager, analytics and more.
Well managed environment
A tool that is well structured to create a best knowledge base for everyone who works on it Content creators get the power whereas the Content consumers get the user friendly.
In the way of Integrations & Extensions we can Connect with the knowledge base in to our favorite third-party help desks, chatbots, translation services, analytics tools and team collaboration tools
Really a superb
I love it rather than dislikes
mainly for the Knowledge Base Assistant For SaaS products and websites For Editors, Writers, and Reviewers
It is also an An advanced portal for content producers, with the state of the art editor, category manager, analytics and more.
Used it for the For SaaS products
As a software as a service the Microsoft azure is equivalent to the document 360 An embeddable widget that connects your product or website to your knowledge base so users can get the feedback of no matter where they are.
Made my work fast and easy. Not only do they assist you quickly, they listen to your feedback and add it in later versions which is awesome!
So far the tool has worked pretty well for us. Love to see more integration tools.
We are able to monitor which pages are receiving the most traffic, which ones could use a boost. You can tell that they are pushing their product forward and trying to create something unique from other knowledgebase platforms.
There have been few issues but they have been taken care of. They continue to upgrade new features & functionalities making this software extremely valuable to any business.
There is virtually no limit to what you can do with this tool, as far as knowledge management and customer self-service. The software is very easy to use, thus reducing your time spent on tweaking the settings and increasing your time spent on writing.
No Cons for this software. its so great. Document360 worked really good with our team members.
We are using document 360 to create an internal knowledge based client. Many of our users are not fans of having to learn a new software but the ease of using document 360 has made it incredibly easy to implement.
A nice user friendly knowledge base that my entire team can contribute to. It works for my team and me like the way we want it to be.
I must say that this tool has not only aided in our team’s workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf.
User interface can be improved in certain cases. There is no live chat automation in the system.
The tool is really easy to get started with. Although there are many additional options and features, they managed to keep it simple to start your knowledge base and explore additional features bit by bit.
There's really not much we dislike about the product. We had some improvement points initially but they have all been resolved during the last year.
The interface for Document360 is very easy to use and it offers a lot of features. The search function on the site is excellent and allows users to find what they need quickly. The engineers are very friendly and eager to interact directly.
The engineering team is very slow to respond to feature requests.I didn't find anything to dislike till now.
Document360 has all the necessary tools required to build a website and write/post your documentation in any way you want. You do not need to learn any coding/language for the same
There is nothing particular to dislike as the team from Document360 has their support for the entire time and resolves the issues. The only thing is chat time with support can be improved a bit
Easy to author articles and categorize information for end-users
- Easy to customize the user interface
- Easy integration with our application platform as well as our Salesforce Community
- Friendly and knowledgeable customer support
The time zone difference, at times, delays responses.Document 360 is something that fits our requirements perfectly. So there's nothing that we have disliked so far.
It is very difficult to answer this in limited words. This tool is excellent, user friendly and we were amazed by the detailed analytical report provided by the tool. Easy accessible and powerful customizing screens and menu bars, very easy import and export options.
So far there is nothing to dislike, hope more improvements will reflect.It is hard to think of anything to dislike. To offer something that could use improvement, I would say the graphic/image grooming and sizing when inserting into the project.
As a project implementation manager, I was struggling to build a share link which can be accessed internally within my team. While checking for a good platform, I have seen wonderful reviews about Document360.
Document 360 website interface can be improved. Though it is user friendly, It would be really great if interface can be improved. Occasionally I faced some delays while on customer service call.
Easy to setup
* Excellent onboarding process and further customer success support
* Very customizable, you can make it fit nicely with your existing systems
* Good SSO support
Good analytics, but it isn't possible to drill down to user level on private knowledge bases where the user consents with tracking.
Knowledge Management is the new frontier for customer education and help desk deflection. Document 360 gives you a no/low code solution to quickly get a footing in the space so you can connect your customers with what they need. We use it for both external and internal knowledge management.
Needed a 24/7 portal to host how-to articles and other reference materials for both customers and internal employees. D360 has made this easy with their no/low code solution. I can publish my articles and get back to my day job.
Document 360 is one fine tool that eases the creation and maintenance of the document for a wide range of audiences.
No spell check is a bit of an issue but Document360 has been introducing new features at a rapid rate, and I'm looking forward to their quick fix for this as well.
the best feature by far has been the ability to upload a word document to create an article.
There's really not much we dislike about the product. We had some improvement points initially but they have all been resolved during the last year.
Highly recommended software for accessing all internal files. It has many user friendly features which makes our life easier.
There are no major concerns about document 360. But if customer service can be improved, that would be great.
It is like a supermarket of knowledge. We will get whatever we want in a single platform.
It is tough to find a single issue because they add many features every month, making the platform more user friendly.
Basically everything starting from the support team. They contact very soon in case of any issue.
This tool can be meet all our business requirements and achieve the goal of the company.
Document360 has the tools you need to provide an exceptional end-user experience.
Lack of integration is the only disadvantage I noticed in Document360. Otherwise, It's the best knowledge base software.
This is the best tool for creating our internal knowledge. We are using Document 360 for uploading all our study materials. Our students have access to doc360 where they can use any study materials at ease.
Interface can be improved better. Also on call support and FAQs can be improved.
It makes it easy to create a highly structured, multi-product knowledge base. If the platform matches our needs, we can use all the features for free for a period of time. It has all the tools required to provide an exceptional end-user experience.
If we are looking for a lot of publishing targets then it may not be fit for it. Lack of integration is also one of the disadvantages of Document360.
I created online knowledge base software for self-service options. I chose it because of its ease of learning and I managed all the knowledge base assets in a central location without using a different file.
Document 360 allow you to tailor views so individuals see what they need. Rich text editing allows you to produce beautiful articles.
Document 360 is the best vendor i have found for knowledge base software. Analytic cannot be looked back after a specific time period.
It is a great software to increase the knowledge and it is very inexpensive. It comes with wide range of features.
Not enough API options that allows integration to third party products. It can be hard to set up with other app
Easy to set up and easy to use. It comes with customizable user interface. The customer support team is very helpful.
There isn't a thing i didn't like about this thing. All the features helped me a lot.
I have used the reader groups and mixed accesses.
There are so many different features. It is user-friendly and very easy to use. And also the support team is very helpful and also fast responding.
There is nothing I have disliked so far. If any issue occur the support team will resolve immediately.
I have been using Document360 for creating an internal self-service knowledge base. I recommend this due to its ease of use.
In my opinion, Document360 should add more features compared to other competitive products.
It automatically backs up your projects every day. However, we can manually backup your project at any point in time. Also, we can restore the entire project or a part of your knowledge base to the previous state from the available backup
Nothing to dislike in this software as it has all the features that an organization require
I recommend this as a best solution for students and working employees to share knowledge with their teammates.
By this time i couldn't find any negative feedback about Document360. Because the platform is very user-friendly and informative to almost all levels of people.
I used Document360 for sharing my project ideas with my colleagues. It helped my team to understand things very much.
We used Document 360 for uploading all our training materials for our new joiners. Doc360 makes it very easier by providing tons of customizable templates and also with very massive storage.
It would be great if you can add a feature to upload video contents and also by adding for FAQs will be helpful.
Document360 makes it easy to create a highly structured, multi-product knowledge base. If the platform matches our needs, we can use all the features for free for a period of time. It has all the tools required to provide an exceptional end-user experience.
If we are looking for a lot of publishing targets then Documemt360 may not be fit for it. Lack of integration is also one of the disadvantages of Document360.
I created an online knowledge base software for self-service options. I chose Document360 because of its ease of learning and I managed all the knowledge base assets in a central location without using a different file.
The best platform I ever used to create a knowledge base for my team. Document 360 has very good user friendly interface and also massive storage.
Immediate customer support over the call will be really helpful. Though I never had much cases, where I need to contact for support.
I have been using this for uploading my qrg's(quick reference guide) and also my Raid document for my team.
I like the fact that it helps us manage our multiple product catalogue, and I'm not even an expert in SQL. Took around 4 hours of training to use this tool effectively.
I find Document360 tool vey effective. However, a lot more video tutorials will definitely help and I would like to see more templates too.
We use Document360 to manage all our products. This tool let's us use more than 4 sub sections which makes it very easy for our customers to move around. And that fact that it doesn't redirect to different websites is very helpful.
Document360 is highly customizable, great editor & very easy to deploy and use.
I have don't have issues so far. They keep adding more features every month which makes it better.
We are using it for SaaS documentation. It helps internal teams for references. On the other hand, we also have a customer facing self service portal which helps us answer frequently asked questions quickly.
Document360 enables you to create categories and sub categories to documents in a simple manner.
Document360 is the best knowledge base software I ever used. There have been barely any issues.
Document360 gives a world-class customer service. At every product feedbacks, the team is willing to help and they often fix issues of the software.
Since we have been using it for 6 months, we could not find any dislikes in its performance or features.
Document360 is a tremendous software with a lot of features which are totally remarkable.
I did not find anything wrong in document360. It is a cool platform where we can create and edit documents. The creators of this software has done some pretty good job.
0ur cinematography team collaborates with other member through Document360.We could create simple frequently asked questions and can sort it easily.
Sometimes when we create a document using a lot of images, it took a bit longer to load the images.
Absolutely amazing software for managing our team.Document360 helps us to access and manage FAQs.
There is nothing much to dislike in Document360.The software is very much worthy for its price.
Document360 is a great platform where you can create,edit and share documents and blogs,which can be accessed and worked on by any team member.
No dislikes till now.Document360 is really helpful in our enterprise to enhance teamwork.
Document360 is very impressive and i started liking it from the initial use.Vast features and easy to use interface is what we like in this software.
We are really enjoying Document360 and it is user friendly. It ticks all the boxes and thats why our company use the software.
I have tried different knowledge base softwares over the years. Document360 is very impressive and user friendly to use.
At the moment I am very much impressed with Document360's features. Kudos to the creators.
Document360 is a best software to manage teamwork and look up at each teammates work simultaneously.
We are very much satisfied with the performance of Document360.It's really great for startups.
Document360 helps track of all employees data that can be stored and accessed at any point of time.
Nothing to dislike at the moment. Document360 is the best available in the market right now.
I am a regular user of Document360 and I really like that it is accessible from any device. It helps in creating rich contents. It also comes with a nice search engine.
At present I could not find any problem in its use. Document360 is very much user friendly and easy to use.
Document360 is a good knowledge base software for dealing with high volume of documents. The software helps in sorting the documents easily.
Document360 is straightforward and easy to use but sometimes the UI is inconsistent.
Document360 features professional document creation and management, with less effort. I personally like this platform as it is very easy to use.
I have used a lot of software in the past .This one won my heart. The features like adding third-party extension is very helpful.
Easy categorisation feature and search function of Document360 is very useful for dealing with loads of documents.
Overall Document360's performance is really outstanding.It would be nicer if they add voice assistant.
Document360 is a really amazing platform where we can create blogs and articles with minimum effort.
Being a regular user of Document360,there is not much issues.The rich features helps in creating very professional works easily.
Document360 lets you create very professional document with ease. The categorisation feature lets you organaise all the document created and published.
Document360 is a very user friendly platform and we couldn't find any dislike in its function.
We resolve customer related queries through Document360 by implementing simple frequently asked questions which can be accessed by the team members.
Overall Document360 is a great platform.We have been using it for a while now and we are very much satisfied with its performance.
Document360 helps us to create simple FAQs about our products easily.The tools that they provide for the price is worthy.
Currently we cannot find any issues that we dislike about Document360.It is really helpful for our business.
Documet360 is a very user-friendly platform where you can create simple FAQs to bring solutions for clients/customers.
We have been using Document360 for while now and could not find any issues from their side. Overall, it is a great platform.
We solve customer related queries through Document360.
The ability to create simple frequently asked questions (FAQs) for our product to serve the customers, that includes advanced SEO search functionality.
Team access is currently configured at project level, which sometimes, can be confusing when accessed at category management level.
We have created a large repository of articles for our knowledge base to serve as FAQ. There is a significant reduction in support tickets since implementation.
