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What is OneView?

"OneView provides insight, analytics and reporting on communication flows across an organization to provide insight on staffing, performance and resource utilization."

Phone conversations remain the preferred means for customer engagement. Your Unified Communications investment is strategic, and performance insight is critical.

Applying analytics to communications enables powerful agility in competitive marketplaces.

OneView turns your organization's communications metadata into actionable insight. OneView makes it easy to tailor reports, alerts and views for your needs.

Take the guesswork and extensive manual reports. With OneView, you get the insight you need for better business decisions.

  • Reduce Cost
  • Improve Customer Experience
  • Quantify & Analyze Employee Productivity
  • Analytics & Reporting for Cost Allocation
  • Visual Representation of the Customers Experience with Call Flow Insight
  • Gain Insight into In-Bound Call Responsiveness & Hunt Groups
  • Real-Time Trunkline Utilization Views, Reports & Alerts
  • Troubleshoot & Drill Down on Call Call Quality Data in Just a Few Clicks
  • Identify Under-Used UC Devices
  • Customizable Library of Reports
  • Customized Real-Time Alerts

OneView scored 55/100 in the Analytics category. This is based on press buzz (24/100), recent user trends (falling), and other relevant information on OneView gathered from around the web.

The score for this software has declined over the past month. What is this?

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Analytics Market Radar

OneView Product Overview

  • Visual Analytics for Call Flow, Group Performance, Troubleshooting & Resource Allocation

  • Integrated Analysis & Reporting, Including Call Center Data

  • Quantify & Analyze Employee Productivity

  • Analytics & Reporting for Cost Allocation

  • Secure Role-Based Access

  • Easy Customization For Your Insight, Alerts & Reporting Needs

  • Intuitive Enough for Managers, Powerful Enough for Operations & IT

  • Fast Drill Down to Call Quality Information

  • Complete Call Flow Lifecycle Data and Visualization

  • Cloud-based All-Inclusive Service & Support

Languages: English

OneView Product Info Sheet

Product recommendations, vendor rankings, market overview and tips on how to select OneView Product Info Sheet software for business. Published in August 2019.

Businesses today gather large volumes of data, ranging from customer information to something as basic as the client location. The process of converting the data into actionable information is called analytics. Analytics software analyzes each bit of data y...


OneView Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Big Data
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • SEO
  • Supplier Management
  • Database
  • Call Recording
  • Click-to-Dial
  • Data Conversion
  • Net Promoter Score

OneView FAQs

What is OneView generally used for?

OneView turns an organization's communications activity into actionable insight and drives competitive differentiation. OneView's analytics and reporting features make it easy to deliver completely customizable reports automatically or on demand. These reports can be graphical summaries or include complex detail.

OneView delivers faster, more personalized customer experiences, more accurate interactions and deeper insight.

Who are the main user groups of OneView?

OneView provides features and insight for:

  • Sales Managers
  • Service Managers
  • IT Managers
  • Operations
  • Finance
  • Customer Service Managers
  • Call Center Managers

Does OneView offer guides, tutorials and or customer support?

OneView's subscription service includes unlimited support for the application. On-boarding is fast and easy with end user training available as a service tailored to needs and roles. Feature-specific support videos are also available on demand.

Does OneView offer an API?

Not applicable.

Does OneView offer multi-user capability (e.g. teams)?

Yes, OneView offers multi-user capability, with customizable data access controls. The ensures that personnel only access data based on their organization role/entitlement. All this is easy to customize and grant rights.

What platforms does OneView support?

OneView is a cloud-based service that supports Cisco Call Manager and Unified Contact Center Express (UCCX) voice platforms.

Does OneView integrate with any other apps?

Cisco Call Manager and Unified Contact Center Express (UCCX) voice platforms.

What are some applications OneView is commonly used in tandem with?

Cisco Call Manager and Unified Contact Center Express (UCCX) voice platforms.

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