OneView

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What is OneView?

"OneView provides insight, analytics and reporting on communication flows across an organization to provide insight on staffing, performance and resource utilization."

Phone conversations remain the preferred means for customer engagement. Your Unified Communications investment is strategic, and performance insight is critical.

Applying analytics to communications enables powerful agility in competitive marketplaces.

OneView turns your organization's communications metadata into actionable insight. OneView makes it easy to tailor reports, alerts and views for your needs.

Take the guesswork and extensive manual reports. With OneView, you get the insight you need for better business decisions.

  • Reduce Cost
  • Improve Customer Experience
  • Quantify & Analyze Employee Productivity
  • Analytics & Reporting for Cost Allocation
  • Visual Representation of the Customers Experience with Call Flow Insight
  • Gain Insight into In-Bound Call Responsiveness & Hunt Groups
  • Real-Time Trunkline Utilization Views, Reports & Alerts
  • Troubleshoot & Drill Down on Call Call Quality Data in Just a Few Clicks
  • Identify Under-Used UC Devices
  • Customizable Library of Reports
  • Customized Real-Time Alerts

OneView scored 67/100 in the Analytics category. This is based on user satisfaction (100/100), press buzz (26/100), recent user trends (falling), and other relevant information on OneView gathered from around the web.

The score for this software has improved over the past month. What is this?

  • OneView
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Analytics Market Radar

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OneView Product Overview

  • Visual Analytics for Call Flow, Group Performance, Troubleshooting & Resource Allocation

  • Integrated Analysis & Reporting, Including Call Center Data

  • Quantify & Analyze Employee Productivity

  • Analytics & Reporting for Cost Allocation

  • Secure Role-Based Access

  • Easy Customization For Your Insight, Alerts & Reporting Needs

  • Intuitive Enough for Managers, Powerful Enough for Operations & IT

  • Fast Drill Down to Call Quality Information

  • Complete Call Flow Lifecycle Data and Visualization

  • Cloud-based All-Inclusive Service & Support


Languages: English

OneView Product Info Sheet

Product recommendations, vendor rankings, market overview and tips on how to select OneView Product Info Sheet software for business. Published in August 2020.

The OneView Product Info Sheet showcasese the features and functionality of the Donoma OneView Communication Analytics Platform.

FREE DOWNLOAD

OneView Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Big Data
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • SEO
  • Supplier Management
  • Database
  • Call Recording
  • Click-to-Dial
  • Data Conversion
  • Net Promoter Score

OneView FAQs

What is OneView generally used for?

OneView turns an organization's communications activity into actionable insight and drives competitive differentiation. OneView's analytics and reporting features make it easy to deliver completely customizable reports automatically or on demand. These reports can be graphical summaries or include complex detail.

OneView delivers faster, more personalized customer experiences, more accurate interactions and deeper insight.

Who are the main user groups of OneView?

OneView provides features and insight for:

  • Sales Managers
  • Service Managers
  • IT Managers
  • Operations
  • Finance
  • Customer Service Managers
  • Call Center Managers

Does OneView offer guides, tutorials and or customer support?

OneView's subscription service includes unlimited support for the application. On-boarding is fast and easy with end user training available as a service tailored to needs and roles. Feature-specific support videos are also available on demand.

Does OneView offer an API?

Not applicable.

Does OneView offer multi-user capability (e.g. teams)?

Yes, OneView offers multi-user capability, with customizable data access controls. The ensures that personnel only access data based on their organization role/entitlement. All this is easy to customize and grant rights.

What platforms does OneView support?

OneView is a cloud-based service that supports Cisco Call Manager and Unified Contact Center Express (UCCX) voice platforms.

Does OneView integrate with any other apps?

Cisco Call Manager and Unified Contact Center Express (UCCX) voice platforms.

What are some applications OneView is commonly used in tandem with?

Cisco Call Manager and Unified Contact Center Express (UCCX) voice platforms.

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OneView User Reviews

Average User Rating:
5.0/5 based on 3 user ratings.
Your Rating:

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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated OneView over time. It shows how existing users see OneView with regards to its usefulness, ease of use, value for money and customer service.

Overall
10.0/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
10.0/10
Value for money
10.0/10
Customer service
10.0/10
User profile picture

"Brilliant software with asset management. "


What do you like about OneView?

Very effective with asset management.
Nicest customer service.
Very helpful and time saving with money.

What do you dislike about OneView?

For now i have not seen any problem with the software at all for it's very easy to work with

What have you been using it for and what problems did OneView solve?

More effective with asset management.
Easy to manage the revenue of the company.
Cost effective software.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Reliable fleet management platform "


What do you like about OneView?

Its a reliable solution and it has helped us manage our fleet excellently and more so improve the way we execute bookings, and back-office operations helping our company grow in the process.
It has a simple user-interface and it fits well in all enterprises that require a platform for managing their fleets.
They offer reliable customer support services to clients who have issues in using the platform.

What do you dislike about OneView?

Sometimes the platform is affected when the internet connection is poor and this may result into delays and loss of revenue at times.

What have you been using it for and what problems did OneView solve?

OneView helped us beat competition in our industry and thrive in it by streamlining our fleet services a factor that endeared and brought more customers into our business thereby helping our company reach greater heights.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Excellent tracking with good interface"


What do you like about OneView?

The system can track by dividing the vehicles in divisions on a map. This can be beneficial when you want something done and see the location of vehicle.

What do you dislike about OneView?

Every update brings a change so coping up with the update is a big deal. Other thing is that this is the program which is used thus far so comparing requires me to use another product test. So uptil now update is an issue.

What have you been using it for and what problems did OneView solve?

The best thing is the managers can easily track the patterns of driver and see any danger. Unsafe driving is notified.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Nov 18, 2019

Reply from Parker at Donoma Software:

I'm so sorry - but it appears you have mistakenly reviewed a different product instead of ours. We don't track vehicles. We provide analytics on phone systems.

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