OneView provides insight, analytics and reporting on communication flows across an organization to provide insight on staffing, performance and resource utilization.
Phone conversations remain the preferred means for customer engagement. Your Unified Communications investment is strategic, and performance insight is critical.
Applying analytics to communications enables powerful agility in competitive marketplaces.
OneView turns your organization's communications metadata into actionable insight. OneView makes it easy to tailor reports, alerts and views for your needs.
Take the guesswork and extensive manual reports. With OneView, you get the insight you need for better business decisions.
Awarded the Quality Choice Award
Awarded the Happiest Users Award
OneView currently scores 76/100 in the Analytics category. This is based on user satisfaction (98/100), press buzz (29/100), recent user trends (falling), and other relevant information on OneView gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Visual Analytics for Call Flow, Group Performance, Troubleshooting & Resource Allocation
Integrated Analysis & Reporting, Including Call Center Data
Quantify & Analyze Employee Productivity
Analytics & Reporting for Cost Allocation
Secure Role-Based Access
Easy Customization For Your Insight, Alerts & Reporting Needs
Intuitive Enough for Managers, Powerful Enough for Operations & IT
Fast Drill Down to Call Quality Information
Complete Call Flow Lifecycle Data and Visualization
Cloud-based All-Inclusive Service & Support
The OneView Product Info Sheet showcasese the features and functionality of the Donoma OneView Communication Analytics Platform.. Published in August 2019.
FREE DOWNLOAD OneView-Product-Info-Sheet.pdfOneView turns an organization's communications activity into actionable insight and drives competitive differentiation. OneView's analytics and reporting features make it easy to deliver completely customizable reports automatically or on demand. These reports can be graphical summaries or include complex detail.
OneView delivers faster, more personalized customer experiences, more accurate interactions and deeper insight.
OneView provides features and insight for:
OneView's subscription service includes unlimited support for the application. On-boarding is fast and easy with end user training available as a service tailored to needs and roles. Feature-specific support videos are also available on demand.
Not applicable.
Yes, OneView offers multi-user capability, with customizable data access controls. The ensures that personnel only access data based on their organization role/entitlement. All this is easy to customize and grant rights.
OneView is a cloud-based service that supports Cisco Call Manager and Unified Contact Center Express (UCCX) voice platforms.
Cisco Call Manager and Unified Contact Center Express (UCCX) voice platforms.
Cisco Call Manager and Unified Contact Center Express (UCCX) voice platforms.
The sentiment map shows a snapshot of how Crozdesk users have rated OneView over time. It shows how existing users see OneView with regards to its usefulness, ease of use, value for money and customer service.
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OneView is a confident application, with excellent customer management solutions.
Furthermore, OneView helps in data import an export, something that highly matters to users.
The tool issues us with notifications, making it easier for us to ientify what is going on.
Finally, the management capabilities of OneView are incredible.
OneView is a program that has a dashboard which requires some perfection.
Again, OneView has a data visualization aspect, which is not very perfect, and there is still so much that the developer should do. Finally, the cost of implementing OneView is not fairly set.
OneView is a great tool that manages our customers, and helps us plan about our business operations. Further, OneView gives us the insights from our customers through digital analytics, and this gives us a better informed decisions on our company. Lastly, OneView is a responsive application, with a supportive customer care support.
OneView is an excellent tool that foster real-time management capabilities, which increases our performance. I love the data visualization feature from OneView, and this gives us the ability to acquire data from multiple sources. Again, OneView has the analytics feature, and this allows us to have a complete insight concerning our firm. Customers and other resources are well managed by OneView.
On issuing notifications, OneView is not perfectly made, and therefore, the developer should improve this feature. Furthermore, the dashboard for OneView is better, but it can be made perfect and more responsive. Finally, there should be online training for OneView.
OneView gives us clean insight from our customers through the anlysis. Again, OneView helps us manage our clients, and other resources we have in a company. There is sourcing of data from different sources, and this supports import and data visualization. Finally, OneView has a friendly support groups. .
Very effective with asset management.
Nicest customer service.
Very helpful and time saving with money.
For now i have not seen any problem with the software at all for it's very easy to work with
More effective with asset management.
Easy to manage the revenue of the company.
Cost effective software.
Its a reliable solution and it has helped us manage our fleet excellently and more so improve the way we execute bookings, and back-office operations helping our company grow in the process.
It has a simple user-interface and it fits well in all enterprises that require a platform for managing their fleets.
They offer reliable customer support services to clients who have issues in using the platform.
Sometimes the platform is affected when the internet connection is poor and this may result into delays and loss of revenue at times.
OneView helped us beat competition in our industry and thrive in it by streamlining our fleet services a factor that endeared and brought more customers into our business thereby helping our company reach greater heights.
The system can track by dividing the vehicles in divisions on a map. This can be beneficial when you want something done and see the location of vehicle.
Every update brings a change so coping up with the update is a big deal. Other thing is that this is the program which is used thus far so comparing requires me to use another product test. So uptil now update is an issue.
The best thing is the managers can easily track the patterns of driver and see any danger. Unsafe driving is notified.
I'm so sorry - but it appears you have mistakenly reviewed a different product instead of ours. We don't track vehicles. We provide analytics on phone systems.
