Click2Magic is a Customer Live chat support Application. Click2Magic is made for Tech-Support Staff, Sales Executives, and Managers to Talk to your customers.
Click2Magic helps all forms and sizes of businesses to engage with website visitors with its live chat facility. In addition to that, it provides business owners to assess qualified leads and supports them to transform into the possible customer base. This concurrent
customer engaging software lets you know the practices, purchasing patterns, prospects
and needs of customers.
You can incorporate Click2Magic across the websites of web and mobile apps as a chat widget to quickly handle all your buyer-consumer matters. Be it for sales, marketplace, trade, help desk, product, or service-related inquiries. this customer support lives chat software promises to chat with your customers with its consistent features.
Awarded the Happiest Users Award
Click2Magic currently scores 73/100 in the Customer Chat category. This is based on user satisfaction (97/100), press buzz (33/100), recent user trends (falling), and other relevant information on Click2Magic gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Property(Website) Be it a Mobile website or browser. Click2Magic considers each website as a property.
Add Property A business owner/super-admin can add multiple properties to Click2Magic live chat support software, based upon the license they choose.
Agent An agent is a customer support executive who stays in touch with customers. He/She can simultaneously chat with various customers of multiple properties that are allocated to them.
Add Agent The super-admin has the privilege to add multiple customer support executives for each property and can make them as an Admin/Supervisor/ Agent/Moderator.
Set Permissions A super admin/admin can make/set permissions on the supervisor, agent, and moderator while adding an agent.
Canned Responses These are pre-defined responses that are enabled through your account dashboard. Canned Responses are frequently used by the customer support executives to send instant replies without typing the messages. The super-admin/admin can make them available only to specific support executives/properties.
Widget Settings The widget settings allow you to customize the chat widget of your property/properties to suit your business requirements. The Theme and the Launch Requirement are the two aspects of widget settings that you need to customize.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in April 2024.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...
FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdf
The sentiment map shows a snapshot of how Crozdesk users have rated Click2Magic over time. It shows how existing users see Click2Magic with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
It is easy to use. And it is best at managing problems and issues. We can chat with thousands of customers at a time and manage all.
As of now, I haven't discovered any drawbacks to this customer support software.
I can say that Click2magic is the best live chat software. It can be used for marketplaces, sales, and customer support. It can be integrated into any type of website.
As I have not came across with any issues so nothing to say because previous experience with Click2magic.
We have been using this super live chat for two years. We had many branches for our mobile app development company. And we were unable to handle all customer queries and generate leads. After using this super live chat, we are now able to satisfy our customers, respond to their queries instantly, and have improved our sales.
Click2magic is an AI-enabled super live chat software. It lets businesses reach more customers and gain qualified leads.
I like all its simple yet productive features, so I don't have anything to mention.
We have been availing of this live chat support service for 3 years for our textile website and mobile application. We are now able to handle thousands of queries from all our branches. This live chat app saved us a lot of time and helped us gain more quality leads than before.
This live chat software is easy to integrate into any website and works seamlessly. The software provides detailed user behavioral patterns and analytics.
Nothing much. It would be great if they enhance the live chat support service with new features to meet future business needs.
I have been using this Customer Support Software for our e-commerce website. We can now easily communicate with our customers and answer their queries instantly without delays. It has improved customer loyalty. Also, it helped us in differentiating between quality leads and invalid leads. Moreover, we can send links and documents to our customers while chatting. This super live chat has saved our time and money!.
