Lightspeed

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What is Lightspeed?

"Future-proof your retail business with Lightspeed POS and its features like contactless payment, omnichannel loyalty & advanced eCommerce solution."

Lightspeed Retail POS is an all-in-one cloud-based mobile solution that streamlines the way you serve customers and run your business across locations. Manage your inventory, customers, employees, and sales from your laptop, iPad, or mobile phone! Accept all payment methods and cut down your check-out time in-store & online.

In 2019, American retailers using Lightspeed grew their businesses more than four times faster than their competitors.

Help your business grow with: free 24/7 support and personalized onboarding, inventory and order management, customer insights, loyalty, analytics and accounting.


Lightspeed scored 88/100 in the Retail category. This is based on user satisfaction (86/100), press buzz (48/100), recent user trends (rising), and other relevant information on Lightspeed gathered from around the web.

The score for this software has declined over the past month. What is this?


Lightspeed Awards

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Lightspeed Review

Editors' Review by the Retail Software Review Team

Lightspeed is a cloud-based point of sale (POS) software solution for retailers and restaurants.

It helps businesses monitor their inventory and sales with its long list of features and functionalities that allow users to integrate in-person orders with online sales. 

Founded in 2005 to offer consumers a personalized, more convenient shopping experience online, Lightspeed is designed for iPad/iOS users.

It’s intended for small and medium-sized businesses but also offers specially customized packages for larger and more established enterprises.

Lightspeed is ideal for retail stores and specialty shops like home décor, apparel, pet needs, footwear, bike shops and rentals and even wine stores.

It is also good for repair shops of all types, such as those for jewelry and electronics.

Additionally, Lightspeed is also for restaurants of all types and sizes, ranging from full-service restaurants, cafes, bars, hotel restaurants and quick service dining shops. 

Lightspeed is cloud-based, so you can access and use it any day and any time. As such, you’ll have more opportunities to connect with customers and increase profit.

Lightspeed Homepage

Lightspeed Features

Lightspeed caters to three specific business sectors: the retail industry, restaurants and the golfing community. Its core features are catered towards all three industries.

Inventory

This feature will help you take care of your inventory without having to deal with tons of paperwork or rely on manual labor.

Aside from allowing you to monitor inventory through the tool, you can also do restocking right in the system.

Various catalogs are pre-loaded in the POS, so restocking is guaranteed to be easier and more efficient. 

Customer profile

You can create a profile for your customers before you scan or punch in the item or items they are purchasing using a barcode scanner.

If the customer has purchased from or availed of your products and services, you can easily pull out his or her profile from the system. You will then have access to buyer-relevant information. 

After you input the details of the items, you can charge them to the customer’s debit or credit card and PayPal account or check, or you can ask for cash payment or whatever method is accepted by your business.

Customers are then given a copy of their receipt either via their email or in print.

Customer and employees tracking reports

Lightspeed gathers information about customers’ and employees’ habits (i.e. buying habits, product preferences and employees’ time in and time out). All these data are then placed in an Excel or PDF report. 

Likewise, integrations can be used to process accounting data.

Templates and integrations

Aside from collecting relevant customer shopping data, the software also has built-in templates for easy website creation. Thus, you don’t have to worry about not having complex technical skills.

In addition, you can make use of integrations, such as one that connects your site to Facebook, so you can add more selling platforms.

Lightspeed has its own set of eCommerce solutions but it also integrates with accounting platforms like Quickbooks.

Industry-specific tools

Lightspeed has specific tools for the industries it caters to. For its restaurant POS, for example, one of the functions of the inventory feature is the seamless monitoring of individual ingredients.

It also provides extensive tools and features that cater to the retail and golf clubs, designed to make the experience easier.

24/7 customer support

You can use live chat, phone and email to get in touch with customer support 24 hours a day, seven days a week.

There are also onboarding sessions, which go live, for those who want to make sure they start outright. Likewise, users can take advantage of webinars if they want a walk-through of the software’s interface. 

Lightspeed also takes care of your customers through a forum where they can discuss various issues related to the tool. There are also video tutorials that can be easily accessed on YouTube.

Robust hardware

Lightspeed has hardware items and kits made specifically for desktops and iPads. It also works well with other hardware, especially the POS-related ones.

Additionally, it is compatible with a number of thermal printers, credit card processors, print label printers and cash drawers, among others.

For your convenience, however, you can ask any of the Lightspeed staff to assist you with choosing the right hardware for your system. 

Lightspeed benefits

Lightspeed gives businesses looking to streamline and optimize their retail operations a definitive edge through the following benefits:

More than just a POS

Lightspeed goes beyond the typical definition of a Point of Sale system. Its features are wide and varied, so you’re guaranteed that all areas of your business are covered. It comes with a solid eCommerce functionality.

Easy to set up and use

Using Lightspeed does not require you to go through a rigorous process. All you need to do is link your Google account with your Lightspeed account. You can then choose to purchase additional hardware from your vendor.

Integrates with other solutions and systems

Lightspeed integrates with several accounting solutions and social media networks. This helps you connect with customers conveniently. 

Additionally, customer support, which is available 24/7, can also help you set up Lightspeed. You can also avail of free video tutorials, webinars and walkthroughs. 

Cloud-based platform

Lightspeed can be accessed via the cloud, which means it is available anytime and anywhere where there is a strong internet connection. It will be easy for you to monitor your business even if you’re traveling or out of the office.

It is also mobile compatible, so you can also use your smartphone in accessing your online store and your POS system.

Lightspeed Homepage

Lightspeed Pricing

Lightspeed Retail has five pricing packages; Basic at $69 per month, Starter at $99/month, Standard for a monthly fee of $119, $169 per month for the Advanced package and $229 a month for the Pro package. 

All packages are billed annually and come with retail POS and payment features complete with terminal.

Other features included in the package are eCommerce (except for the Basic package), loyalty (for Advanced and Pro options only), accounting (for Standard, Advanced and Pro packages only) and analytics (for Pro package only). 

Lightspeed Restaurant, on the other hand, has only two pricing options; Add-ons starting at $12 per month and Premium Add-ons with a monthly fee starting at $39.

POS add-ons for the first package include customer-facing display, self-order table menu, advanced reporting and kitchen display system.

Premium add-ons include accounting, loyalty app, delivery integration, loyalty features and self-order kiosk.

Enterprise plans for both Retail and Restaurant are available upon request.

A free trial is also available if you wish to test the solution before committing to a purchase.

Conclusion

Lightspeed’s intuitive POS solution offers functionality and value to all its users for all industries. It comes with specific feature sets for several businesses and industries and is very cost-effective compared to other solutions offering similar features and benefits. 

It’s also simple and convenient to use for users of all technical abilities and ensures that operations are streamlined and optimized for all businesses using the platform.

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Lightspeed Product Overview

  • Retail POS

  • Inventory Management

  • Payment Processing

  • Employee Management

  • Reporting

  • Personalized Onboarding

  • 24/7 Support

  • Multi-location

  • Loyalty

  • Accounting


Languages: Dutch, English, French, Spanish

Retail Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Retail software for business. Published in May 2021.

Software solutions in this category help eCommerce and local retail shops manage their business operations. These products help automate certain tasks in inventory and financial management, orders and sales management, payment and invoicing, etc. In additio...

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Lightspeed Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Budgeting
  • Calendar Management
  • Contact Management
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Inventory Tracking
  • Keyword Tracking
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Payment Processor
  • Payroll
  • Scheduling
  • Supplier Management
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • Sales Motivator
  • Organization Management
  • Shipping Management
  • Order management
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
  • Review Monitoring
  • Status Notifications
  • Warehouse Management
  • Payment Gateway Integration
  • Design Templates
Compare Pricing

Lightspeed Pricing Plans

Basic (Payments included)

$69.00
25 user(s) / month
  • Payment Processing
  • Retail POS
  • Inventory Management
  • Free 24/7 Support
  • Free Personalized Onboarding
  • Multi-location
  • Gift Card Management
  • Discount Management
  • Returns Management
  • Purchase Order Management
  • Employee Management
  • Customer Account Profiles
  • Reporting

Starter (eCommerce + Payments included)

$99.00
25 user(s) / month
  • Payment Processing
  • eCommerce
  • Retail POS
  • Inventory Management
  • Free Personalized Onboarding
  • Free 24/7 Support
  • Multi-location
  • Gift Card Management
  • Discount Management
  • Returns Management
  • Purchase Order Management
  • Employee Management
  • Customer Account Profiles
  • Reporting

Standard (Accounting + eCommerce + Payments included)

$119.00
25 user(s) / month
  • Accounting
  • eCommerce
  • Payment Processing
  • Retail POS
  • Inventory Management
  • Free Personalized Onboarding
  • Free 24/7 Support
  • Multi-location
  • Gift Card Management
  • Discount Management
  • Returns Management
  • Purchase Order Management
  • Employee Management
  • Customer Account Profiles
  • Reporting

Advanced (Loyalty + Accounting + eCommerce + Payments included)

$169.00
25 user(s) / month
  • Loyalty
  • Accounting
  • eCommerce
  • Payment Processing
  • Retail POS
  • Inventory Management
  • Free Personalized Onboarding
  • Free 24/7 Support
  • Multi-location
  • Gift Card Management
  • Discount Management
  • Returns Management
  • Purchase Order Managment
  • Employee Management
  • Customer Account Profiles
  • Reporting

Pro (Analytics + Loyalty + Accounting + eCommerce + Payments included)

$229.00
25 user(s) / month
  • Analytics
  • Loyalty
  • Accounting
  • eCommerce
  • Payment Processing
  • Retail POS
  • Inventory Management
  • Free Personalized Onboarding
  • Free 24/7 Support
  • Multi-location
  • Gift Card Management
  • Discount Management
  • Returns Management
  • Purchase Order Management
  • Employee Management
  • Customer Account Profiles
  • Reporting

Plans starting from: $69.00/month Credit card required: No

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Lightspeed User Reviews

Average User Rating:
4.32/5 based on 600 user ratings.
Your Rating:

Sentiment Scale
GreatLousy

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Lightspeed over time. It shows how existing users see Lightspeed with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.9/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
9.8/10
Value for money
9.7/10
Customer service
10.0/10
User profile picture

"Amazing POS for restaurants"


What do you like about Lightspeed?

We have been with Lightspeed for 3 months now and we love it! POS super easy and friendly to use. Also, their customer service is amazing, always here to help! 100% recommended!!!!

What do you dislike about Lightspeed?

Nothing to dislike about Lightspeed. The POS is really adapted to what we need for our restaurant.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Best in Class!"


What do you like about Lightspeed?

We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

What do you dislike about Lightspeed?

We like everything about LS! Occasionally we may come up with an idea on how to improve a process. Then, we submit our ideas.

What have you been using it for and what problems did Lightspeed solve?

We have used the POS for every day sales, analytics, inventory, customer data, etc. Now we are branching out to the E-Commerce side.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Lightspeed offers so much"


What do you like about Lightspeed?

Lightspeed enables me to run employee time cards, manage inventory, create unique SKU's, process credit cards, and have an Ecom presence all in one software solution.

What do you dislike about Lightspeed?

I would like for Lightspeed to develop a customer wishlist they can share with friends and family.

What have you been using it for and what problems did Lightspeed solve?

I use lightspeed as my POS, employee timecard, inventory management, credit card processing, and my online store.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great product and service"


What do you like about Lightspeed?

Great product and service. Been using them for years and will never change providers.

What do you dislike about Lightspeed?

Nothing, Great product and service. Been using them for years and will never change providers.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Gamechanger"


What do you like about Lightspeed?

Lightspeed has taken our business to the next level. We are able to process orders faster, keep better control over inventory and manage staff hours with ease.

I highly recommend Lightspeed for any retail business!

What do you dislike about Lightspeed?

There is nothing that we dislike about Lightspeed. We are very happy with the POS.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Excellent for small to medium sized retail shop"


What do you like about Lightspeed?

Lightspeed has made things easy by allowing us to choose which features and add-ons we implement. As the company has grown, we have taken advantage of more and more of their integrations. The ROI for this product has been excellent since many tasks are automated and need only a simple daily, weekly or monthly reconciliation. We currently use the POS, eCommerce, Accounting & Analytics functions and have integrated Quickbooks and Shipstation to directly communicate with Lightspeed. The data we are able to capture allows us to effectively plan and budget and the growing number of vendors who are integrating their inventory with Lightspeed means we are able to pull pricing and SKU data right from the system instead of manually entering it. There's constant development going on and the open API means we can create custom programs if we wish. The Customer service has always been helpful and is available 24/7 which is incredibly convenient for large off-hours projects.

What do you dislike about Lightspeed?

There are still a few workarounds that we are using, but Lightspeed has an open forum where ideas for improvements are able to be posted. Many of these have come to fruition so I'm sure there will be fixes for the workarounds we're currently using in the coming months.

What have you been using it for and what problems did Lightspeed solve?

With our old system there was a lot of manual data entry and migration. With Lightspeed the data is communicated to our partner software (Analytics, QuickBooks, etc) on a daily basis freeing up valuable time for more important projects. The fact that Lightspeed is cloud-based and can be accessed from any internet-connected device is a huge asset since our previous system was local server based.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"User Friendly"


What do you like about Lightspeed?

I love how user friendly it is, I have a few employees who are 50+ who picked it up just as easily as my 20-30 year old employees. Customer service is excellent with a great search function as well as chat or phone help. Accessing inventory or looking at sales reports remotely is a huge bonus for me.

What do you dislike about Lightspeed?

Lack of integrated payment options is a bit frustrating, and on the off chance their servers are having issues, I can't make sales.

What have you been using it for and what problems did Lightspeed solve?

I've been using it for in store sales, as well as eCommerce (yay Covid and curbside pickup). When I was forced to go curbside only it was really easy to set up my online shop.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Great decision "


What do you like about Lightspeed?

It is super easy to use and we can have an employee trained in one day. It also is completely connected to our website so our inventory is featured accurately online. We also integrate with online marketplaces using Sync2Sell and it has helped our online business boom.

What do you dislike about Lightspeed?

There really isn't anything bad about Lightspeed. There are improvements that are being made with their connection to Lightspeed eCom that will only make it better.

What have you been using it for and what problems did Lightspeed solve?

By using Lightspeed, we went from having zero e-commerce presence to half of our business being online in just over 3 years.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Best retail system"


What do you like about Lightspeed?

The inventory tracking, the invoicing, Quickbooks integration, time clock, rewards program, and the list goes on of all the awesome features! The customer service is top notch, they are always able to help if you have a question or an issue to resolve (which there are not a lot of issues!!). Highly recommend this!

What do you dislike about Lightspeed?

There really is not anything that I dislike about this point of sale system.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Geat POS Software"


What do you like about Lightspeed?

It is so easy to use. We run our entire business using Lightspeed from point of sale to inventory control to our online store. Great value considering all that it does. Highly recommended for small retail businesses.

What do you dislike about Lightspeed?

There isn't much to complain about. I would like to have the ability to add a not for each sale, but this is very minor issue.

What have you been using it for and what problems did Lightspeed solve?

We use to to control our inventory, point of sale and run reports to manage our entire business.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Solid POS Retail Platform"


What do you like about Lightspeed?

It was super easy to setup our Lightspeed POS system. We originally bought to integrate with another eCom service. However, after using the POS side, we purchased Lightspeed eCom too! Running a retail apparel store is tough, and Lightspeed makes it a dream! Our inventory is kept up-to-date and syncs easily with our other business critical software.

What do you dislike about Lightspeed?

I would like to upload customer data myself. At this time, to upload customer data in bulk, I have to send the data to Lightspeed for import.

What have you been using it for and what problems did Lightspeed solve?

I currently use both Lightspeed eCom & Retail (Omni-channel). This helps our retail store and online store stay synced and makes life easier for employees. Now, all POS sales and eCom sales are in one platform that is easy to use for our employees. If a customer purchases an item in our retail store, ecommerce inventory stays updated.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Lightspeed- Fast, Dynamic POS with Good Reporting Features"


What do you like about Lightspeed?

Lightspeed is very easy to use, and easy to teach. Our employees are happy with the speed and navigation features in the POS system and we've found it super helpful in our sales process. The reporting/inventory features are also robust, yet simple and intuitive enough to hit the ground running.

What do you dislike about Lightspeed?

More emphasis on adding employees to each sale, sometimes we'll have glitches with navigating

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Super Easy Software"


What do you like about Lightspeed?

I like that Lightspeed is very intuitive. From the very beginning during on boarding to everyday use it is simple and easy to use. They have a very extensive help library and very professional customer care team.

What do you dislike about Lightspeed?

I really can't think of anything that I dislike. The reports are probably the only thing that I struggle with. But I think that is because I don't use expanded reports often enough. The day to day reports again are simple.

What have you been using it for and what problems did Lightspeed solve?

We use Lightspeed for our complete day to day operations. It has made inventory management a breeze.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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