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Best IT Management Software in 2018

Products in this software category help an organization manage its IT resources, including workstations, servers and applications. These products often include remote device management functionality, which means you can monitor and resolve any issues remotely. IT support service providers often use these products to plan, implement, monitor, and maintain the quality of IT services offered to their customers. Other key features of IT management software include security and threat monitoring, batch permissions and access management as well as centralised IT infrastructure provisioning. You can also use these products to setup virtual desktop environments and deploy company-wide enterprise IT networks.  Read the full software guide...


THE ULTIMATE Software Buyer Guide 2018

The Ultimate IT Management Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select IT Management software for business. Published in October 2018.

Products in this software category help an organization manage its IT resources, including workstations, servers and applications. These products often include remote device management functionality, which means you can monitor and resolve any issues remote...

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IT Management Software Guide

What is IT Management Software?

IT management is a discipline that involves overseeing all of the processes related to information technology operations, services, and resources within an organization. The process helps to ensure proper utilization, allocation, and maintenance of all IT resources and associated personnel in such a way that benefits and adds value to the company.

Effective IT management, with the right IT management software solution, allows any organization to properly optimize resources, staffing, and other crucial aspects of their operational infrastructure. It helps to improve a multitude of business processes, making communication among team members, colleagues, and customers more efficient. It also helps to make enforcing best practices that much more effortless and more effective.

Individuals working in or associated with the IT management process must have the adequate skills and experience, as well as demonstrate abilities in certain aspects of leadership, resource allocation, information technology (both hardware and software), and general management.

Being involved in the IT management process generally means using and getting acquainted with a wide variety of IT management software solutions and tools. Whether it’s allocating IT resources, maintaining hardware systems, updating software, setting priorities, managing online marketing strategies, or even managing POS solutions, communications networks and customer services, IT management solutions are integral to the efficiency and success of these processes.


Types of IT Management Software

IT management software solutions cover a large portion of business processes, regardless of the size or industry the company operates in.

From the most basic business management functions such as budgeting, payroll, scheduling, and inventory management to the slightly more complex and advanced technology like software design, network management, and technical support services, IT management systems are a vital component for organizations that deal with any of the aforementioned processes.

Network security and performance monitoring solutions

Software solutions like GlassWire, ITmanager, Pulseway, AppDynamics, and Sumo Logic provide specific features and functions that classify them as a network security and performance monitoring system.

This type of IT management software allows users to keep track of the performance of all their systems. It enables them to strengthen their network security through threat detecting applications, firewalls, and other robust tools provided by vendors and service providers.

For instance, Pulseway offers real-time remote monitoring and management software, which enables IT teams to secure and keep track of their systems from any location. GlassWire, on the other hand, is a network security monitoring and firewall software designed for endpoints. It helps IT teams to effectively monitor unusual PC and server activity, as well as detect malware and other incoming threats.

Incident response and notification solutions

These are the IT management software solutions that are designed to notify or alert IT teams and system administrators of IT-related incidents. These incidents may occur within their network infrastructure and may cause catastrophic failure when not addressed immediately.

Software solutions like PagerDuty, Sentry, Vivantio, and AlertOps are just a few examples of incident response and notification platforms that are often used by businesses and IT organizations. These systems allow IT teams and system admins to effectively manage their network infrastructure and performance monitoring solutions.

Personnel access and technical/customer support solutions

These are IT management platforms that allow businesses and organizations to manage access portals for services, Wi-Fi, applications, and more. Many solutions in the market that belong in this category are designed to make the process of providing customer service and/or technical support a lot easier and more efficient.

Different software solutions in this particular category offer different types of features, tools, and capabilities. Some are offered as a standalone platform, others as a part of add-ons or separate modules, and there are those that are included in a robust and comprehensive IT management suite.

Cloud computing technologies

Modern IT management software solutions, regardless of which category they belong to or what type of function they provide, are more often than not cloud-based technologies. This means that the majority of the solutions in the market today, including those previously mentioned, are cloud- or web-based IT management systems.

These cloud-based IT management solutions offer a wide variety of features and functionalities. They are often feature-rich, robust, and easy to use. The most common method of acquiring these solutions is through a monthly, annual, or bi-annual subscription basis.

Retail and service management solutions

IT management software solutions also encompass the retail and service industry, from online shops and eCommerce businesses to restaurants, convenience stores, and hotels.

Online stores utilize a type of IT management system that allows them to consolidate all their software solutions into a cohesive platform, from inventory management and order management solutions to point of sale (POS) and electronic cart systems.

Restaurants, hotels, and other brick-and-mortar establishments use IT management software solutions that allow them to manage employee attendance tracking and time clocks, payroll, CRM, inventory, orders, check-ins and check-outs, delivery management, and more.


How to Choose IT Management Software

IT management is an important process for any modern business and/or organization. It is a process that involves managing virtually anything related to information technology within a company. IT management software systems have a variety of components which relates to aligning IT objectives with organizational goals in such as way that adds more value to the business.

If you decide that your company needs a solid IT management software solution, there are a few things that you need to consider—most of all the three main components of IT management and their significance to finding the right software solution.

The IT strategy component

One of the core components of IT management, IT strategy, is critical to any organization trying to manage its IT systems in the most efficient and practical way possible. Having a good IT strategy entails connecting IT teams and departments with the company’s operational needs.

At its core, IT strategy means having a well-laid out plan with both good and bad scenarios in relation to an organization’s IT infrastructure. A good IT strategy should be able to support business operations, secure the company’s and the customer’s sensitive data, as well as provide value to the brand.

The IT service component

A good IT management software solution should help improve the quality and effectiveness of an organization’s IT service. Ensuring top quality IT service is not as easy as making promises to customers and telling them your team of tech experts will do an excellent job.

Top quality IT service delivery through proper IT management solutions means creating actual service goals and standards and employing best practices when providing any kind of service to customers. Doing everything possible to make sure IT teams and personnel live up to those standards is what it’s all about.

The IT asset component

A good IT management software solution should also allow users to manage their company’s IT assets more easily and effectively. Managing and maintaining IT assets that employees use is crucial to improving staff efficiency, productivity, and workflows.

Managing IT assets through proper IT management solutions is not just about providing employees with platforms, tools, and applications they can use to perform their jobs. It’s also about maintaining and making sure those applications are up-to-date and working properly.

There are two main categories when referring to IT assets, the hardware side and the software side. Both are equally important.


Benefits of IT Management Software

There are quite a few benefits to having a good and reliable IT management software solution. Among them is the fact that it helps to maximize employee productivity and efficiency through the improvement of workflows, communication, and collaboration.

IT management software also helps to maximize the marketing efforts of businesses and organizations by giving them a sustainable platform that will allow them to improve real-time visibility. With most IT management solutions now moving to the cloud, companies that utilize cloud-based solutions have been able to extend their reach when it comes to marketing to a wider audience.

With a solid and feature-rich platform, IT management software will also help businesses grow their customer-base, promote customer loyalty, and improve customer satisfaction and engagement through top-quality IT support and services.


Common Features of IT Management

2-Factor Authentication Adds an additional layer of security by requiring an extra step in the login process. Usually external devices are required for this or a text message with a verification code is sent to the user when trying to login.
Anti-Virus Protect yourself against viruses and other forms of malware by detecting system intrusions and other harmful or fraudulent behaviour.
API Application Programming Interfaces (APIs) are programmatic intersections with external products or platforms that allow for custom integrations with your own solutions or other solutions you are using.
Bug Tracking Log and track issues to capture, report and monitor bugs for the purposes of software development and maintenance.
Calendar Management Manage and update calendars for scheduling or consolidation of events across teams, departments or business functions.
Customer Management Manage customer databases and/or track outstanding shipments, payments and more.
Dashboard Dashboards are digital interfaces commonly used to visualise data or give quick access to important features and functions of online platforms. They often serve as an overview gateway in software applications.
Data Export Exporting functionality can be used to streamline the migration of data sets and information across systems, platforms or applications.
Data Import Importing functionality allows you to use data sets from other systems or platforms to cut down on data entry requirements or to more easily migrate records from similar applications you have used in the past.
Data Visualization Data visualization features render a visual interpretation of data sets through the use of charts, infographics and other visual cues generally in form of a reporting dashboard.
Email Integration Integration with email clients or providers to create and send emails as well as view received emails within an application.
External Integrations Integrations with other software products or platforms to improve efficiency and compatibility across systems.
File Sharing Share files with colleagues, customers or other stakeholders for easier access across platforms, collaboration and/or version control.
File Transfer Transfer large files to colleagues, customers or other stakeholders. This is often used for files too large to transfer via email and other conventional transmission methods.
Firewall Protect systems against viruses, breach attempts and other malicious behaviour exhibited by hackers or employees through the use of firewalls.
Google Apps Integration Integration with the G Suite, including Gmail, Google Docs, Google Sheets, Google Calendar, etc.
Inventory Tracking Stay on top of inventory levels, to manage the storing, reordering or production of stock items.
Malware Protection Protect your computer from malware, viruses and worms.
Multi-User Supports more than just one user account and generally allows for collaboration with colleagues.
Network Device Performance Monitoring Measure and monitor the performance of device within your network
Network Traffic Monitoring Monitor traffic within your network and with external sources.
Network Visualization Emulate networks and virtual endpoints within your network
Notifications Includes notification support and sends you alerts with information on important events and other time sensitive instances. For example through push notifications on mobile phones or email notifications.
Project Management Manage projects from conception through the planning stage to delivery and post-project reporting phases. This allows organisation teams to organise resources, plan budgets and improve efficiency in the delivery of project objectives.
SAP Integration Integrates with common SAP services.
Scheduling Schedule tasks, resources, appointments, payments, communications, etc.
Third-Party Plugins/Add-Ons Offers additional features or integrations built by third-party developers in form of plugins or add-ons.

Latest User Reviews of IT Management

ParkMyCloud
Alfredo Fenoglio, Global Service Management - HP
"Great capabilities and always up to date"

ParkMyCloud is an innovative solution to not only minimize the costs of your VPS but ...

MailsDaddy
Ravi Gupta, Software Test Engineer - IBM India Private Limited
"Using MailsDaddy saved significant time"

Conversion of multiple Lotus Notes NSF files to single PST file or individual PST files.

GlassWire
Mithun Baishnav, Software Engineer - Groupe IT Link
"GlassWrite is awesome"

I like GlassWire,because it very helpful for me.I used this app after 6month its awes...

Chef
Paul Obi, -
"Good"

Good tips on how to cook with different dishs and better cooking expriences with no w...


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