What is SmartSurvey?

"With the SmartSurvey SaaS platform, users can capture, analyze and report virtually any type of data in a simple, yet stylish, online survey service."

SmartSurvey allows users to directly reach the people whose opinions matter the most, clients, partners, patients, students and suppliers.

SmartSurvey specializes in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on UK/EU based servers.

Whether you’re conducting market research, reviewing employee engagement or measuring customer satisfaction, our software has advanced features to suit every need.

SmartSurvey scored 89/100 in the Survey & Polling category. This is based on user satisfaction (89/100), press buzz (43/100), recent user trends (falling), and other relevant information on SmartSurvey gathered from around the web.

The score for this service has declined over the past month. What is this?

  • SmartSurvey
  • SmartSurvey
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Survey & Polling Market Radar

SmartSurvey Product Overview

  • Unlimited questions

  • Unlimited responses

  • Advanced skip logic and piping

  • Bulk email distribution

  • Custom branding and themes

  • Multi-user managment

  • Multi-language

  • SMS distribution

  • Offline/kiosk mode

Languages: English
Software Buyer Guide 2018

Survey & Polling Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Survey & Polling software for business. Published in January 2019.

Software in this category creates and runs surveys and often also analyzes the survey results. Businesses can leverage this software to recognize customer pain points, identify strengths and weaknesses, and common patterns. Some advanced software features o...


SmartSurvey Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score
Compare Pricing

SmartSurvey Pricing Plans


  • 15 questions per survey
  • 100 response maximum per month
  • 1 user account
  • Unlimited surveys
  • Ready-made survey templates
  • Real-time Analytics


1 user(s) / month
  • Unlimited questions
  • 1,500 response maximum per month
  • 1 user account
  • Advanced question types
  • Export to Excel, CSV, PDF or Word
  • Advanced filtering & cross-tabs
  • Bulk email tool
  • Multiple tracking links
  • Skip logic & piping features
  • Custom theme/branding tool
  • Increased security (SSL/HTTPS)


2 user(s) / month
  • Unlimited questions
  • Unlimited responses
  • 2 user accounts
  • Multi-user management
  • Text analysis
  • File upload question type
  • Advanced question & page logic
  • Schedule reports sent by email
  • Advanced cross-tab report
  • Survey authentication
  • Enhanced security settings
  • API access
  • Phone Support

Plans starting from: $25.00/month Credit card required: N/A

SmartSurvey FAQs

Does SmartSurvey offer an API?

The SmartSurvey API gives you access to secure survey data for use in your own app. It strives to be RESTful and is organized around the main resources you’re familiar with from the SmartSurvey web interface.

Does SmartSurvey offer guides, tutorials and or customer support?

We offer support to all of our members through our ticket system found in your control panel. Business users and above can make use of our phone support. Enterprise users benefit from a personal account manager.

Does SmartSurvey offer multi-user capability (e.g. teams)?

Yes, whether you work in a small, medium or large enterprise you can manage multiple users with ease. Admins can add and remove users, and set response quotas per person.

Your team can share themes, contact lists, and commonly used questions. If specific surveys and forms need to be used, they can be duplicated and transferred between users.

Account administrators can set different survey functionality permissions for multiple or individual users. Access to each feature can be regulated, from design updates to results viewing and survey settings management.

What is SmartSurvey generally used for?

SmartSurvey is the UK’s leading provider of online surveys, questionnaires, forms and quizzes, used for market research, customer feedback, employee engagement, registration forms, event management and more.

Customers can generate survey invitations digitally via email and SMS, share them via social media and embed them directly onto websites or commission custom pop-up surveys. Results can be viewed in real-time and exported in CSV (Excel) for analysis.

What platforms does SmartSurvey support?

SmartSurvey currently supports Zapier intergrations.

Who are the main user groups of SmartSurvey?

Over 130,000 users worldwide benefit from our survey software. We have features to suit everyone, from self-employed researchers to multinational corporations.

Our customers range from businesses including Microsoft, BBC, FIFA, IKEA, and IBM to universities, colleges, charities, not-for-profit organizations, government departments, NHS hospitals, police forces and local councils.

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