A cloud-based help desk solution that's powerful, insightful and easy to use. Raiseaticket is an enabler for service centric approach for the customers. Get started for free.
Raiseaticket is a web-based help desk solution. It has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations.
Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents. It has the capability of delivering insights and holistic monitoring of support operations to supervisors and management through a powerful dashboard with an extensive set of reporting tools. The platform allows for the use of service level agreements (SLAs) that define the level of expected service you deliver to your customers.
Eliminate the nightmare of managing and measuring cluttered inboxes, shared mailboxes, unanswered emails and unaddressed customer requests. Raiseaticket provides detailed insights about support requests (tickets) across your organization for all tickets received, resolved, assigned, unassigned, pending and overdue, together with client and agent responses as well as category sorting. Notifications allow supervisors and management to monitor customer support through notifications and trigger-based alerts that you can customize and apply selectively.
Customer support agents interact with customers through a unified web portal that handles customer communication through web or email channels while maintaining internal or contractual service level agreements (SLAs). The unified portal allows you to transfer requests between departments and agents that can handle specific requests while eliminating the risk of tickets remaining unaddressed.
Awarded the Quality Choice Award
Awarded the Happiest Users Award
Raiseaticket currently scores 81/100 in the Support & Helpdesk category. This is based on user satisfaction (93/100), press buzz (37/100), recent user trends (falling), and other relevant information on Raiseaticket gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in May 2024.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdfYes, a support group is designed to group agents forming part of a function such as billing, technical, sales, etc. so that notifications and ticket viewing are consolidated. The group also defines the operating hours for agents.
Customer support is the main service. Eliminate the nightmare of managing and measuring cluttered inboxes, shared mailboxes, unanswered emails and unaddressed customer requests. Customer support agents interact with customers through a unified web portal that handles customer communication through web or email channels while maintaining internal or contractual service level agreements (SLAs).
The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations.
Very user friendly and gives you an overview of what the current situation is in terms of ticketing.
There isn't a particular feature that I dislike about this product. The support team are very helpful and resolve all issues immediately.
ICT HelpDesk. This helped us gather more information on what type of issues the ICT department faces on an intraday basis.
