Smaply is a web-based software that visualises journey maps, personas, and stakeholder maps. It enables teams to share and collaborate to create a better customer experience.
Smaply is a web-based journey mapping software to create journey maps, stakeholder maps and personas. The tool enables teams in small or large organizations to create, collaborate on and present journey maps. They can share their maps, collect and give feedback, create professional exports, and use it in- our outside of their organization and together with their clients.
Editors: custom journey maps - personas - stakeholder maps
Main features: live sharing - feedback mode - backstage processes - storyboard gallery - templates - learning resources
Exports: PDF - PNG - PowerPoint - Excel - custom branding
Integrations: file lane - the Noun Project integration - Google Spreadsheet integration - API
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Smaply currently scores 86/100 in the Customer Experience category. This is based on user satisfaction (90/100), press buzz (43/100), recent user trends (falling), and other relevant information on Smaply gathered from around the web.
| The score for this software has improved over the past month. What is this? |
personas
stakeholder maps
customer journey maps
feedback
learning resources on service design methods
live sharing of journey maps
Google Spreadsheets integration
collaboration on journey maps with teams
professional exports (PDF, PNG, PowerPoint, Excel)
Custom Branding
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in April 2024.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...
FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdfYes. The tool was developed for teams to collaborate and therefore enhance journey maps and keep them updated.
Yes, we have a free learning toolkit available in-app, you can also find it on our blog. The toolkit includes video tutorials, case studies, templates, cheat sheets as well as information about the tool itself.
Currently we integrate with Google Spreadsheets and we offer a API. Please get in touch to learn more about our upcoming integrations.
Smaply allows people to share, collaborate, track, analyze, improve and present customer experience. Smaply users can create and collaborate on designing and building journey maps, stakeholder maps and personas.
Smaply combines three editors: a persona editor, stakeholder map editor and journey map editor. Within the journey map editor there are multiple different lanes that teams can use to design a journey map, for example text lane, storyboards, emotional journeys, dramatic arcs, channels, backstage lane, file upload and live data.
Yes. Please get in touch for further information on our API.
Smaply is for teams who want to improve their customer, employee's or other stakeholder's experience and who need a way to illustrate, analyze, learn from and improve the experience.
