Smith.ai Chat

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What is Smith.ai Chat?

"Smith.ai Chat is the fastest and friendliest way to capture, screen, and convert website leads. Our live agents answer questions, screen leads, and schedule appointments 24/7."

Smith.ai Chat combines AI-enabled chatbots with live agents on-duty 24 hours a day, 7 days a week, to help businesses with inbound sales and support inquiries. Lead capture and client triage are handled via website chat, Facebook Messenger, and SMS text. Features including fully customized lead qualification and intake, CRM integration (native or Zapier), real-time English-Spanish translation, programmable “Q&A” database for instant responses to common questions, chat funnel metrics, and appointment scheduling with calendar integrations. We are focused on features that help businesses boost online marketing results and lead conversion, and deliver exceptional service to clients.


Smith.ai Chat scored 85/100 in the Customer Chat category. This is based on user satisfaction (97/100), press buzz (40/100), recent user trends (falling), and other relevant information on Smith.ai Chat gathered from around the web.

The score for this software has improved over the past month. What is this?


Smith.ai Chat Awards

Smith.ai Chat Quality Choice Badge 2020 Smith.ai Chat Trusted Vendor Badge 2020 Smith.ai Chat Happiest Users Badge 2020
  • Smith.ai Chat

Customer Chat Market Radar

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Smith.ai Chat Product Overview


Languages: English, Spanish
Exclusive Crozdesk Discount: Click to view exclusive Crozdesk discount...

Customer Chat Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in December 2020.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

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Smith.ai Chat Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Landing Pages
  • Real-time Alerts
  • Sales Automation
  • Workflow Management
  • Self-service Portal
  • Pipeline Management
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Compare Pricing

Smith.ai Chat Pricing Plans

AI Chatbot

Free
  • Five FAQs
  • Chat transcripts via email
  • Custom branding and colors
  • Mobile optimized chat widgets
  • Qualification playbook

Starter

$140.00
1 user(s) / month
  • 20 live chats per month
  • Relevant chats only (name, email and/or phone provided)
  • Unlimited smart Q&A and lead-qualification
  • Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents
  • Real-time English-Spanish translation
  • Email & phone support included

Basic

$300.00
1 user(s) / month
  • 50 live chats per month
  • Relevant chats only (name, email and/or phone provided)
  • Unlimited smart Q&A and lead-qualification
  • Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents
  • Real-time English-Spanish translation
  • Email & phone support included

Custom

Custom
1 user(s) / month
  • Relevant chats only (name, email and/or phone provided)
  • Unlimited smart Q&A and lead-qualification
  • Real-time English-Spanish translation
  • Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents
  • Email & phone support included

Pro

$600.00
1 user(s) / month
  • 120 live chats per month
  • Relevant chats only (name, email and/or phone provided)
  • Unlimited smart Q&A and lead-qualification
  • Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents
  • Real-time English-Spanish translation
  • Email & phone support included

Plans starting from: $40.00/month Credit card required: Yes

Smith.ai Chat FAQs

What is Smith.ai Chat generally used for?

Answering questions, new client screening and intake, scheduling appointments, payment collection, customer support inquiries, and help desk triage and ticketing.

Does Smith.ai Chat integrate with any other apps?

Among others, Smith.ai Chat integrates with ActiveCampaign, Calendly, CapsuleCRM, Clio, GoDaddy, Google Analytics, HubSpot, LawTap, Lawmatics, Salesforce, Square, Squarespace, Wix, WordPress, and Zapier.

Who are the main user groups of Smith.ai Chat?

Solo Businesses, Small Businesses, Mid-Markets, Enterprises, Franchise Owners, Agencies, and Consulting Firms

Lawyers, Accountants, Media and Entertainment Professionals, General Contractors, Retailers, Medical Professionals, Real Estate Agents, and Home Service Providers

What are some applications Smith.ai Chat is commonly used in tandem with?

Smith.ai Chat is commonly used in tandem with a full suite of business-centric software including website development, marketing automation, CRM and client intake, online scheduling software, business collaboration, and payment collection.

Does Smith.ai Chat offer guides, tutorials and or customer support?

Yes, Smith.ai Chat offers help tutorials and customer support.

Does Smith.ai Chat offer an API?

Yes.

What platforms does Smith.ai Chat support?

The platforms that we support include desktop, tablet, mobile websites, Facebook, and SMS texting.

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Smith.ai Chat User Reviews

Average User Rating:
4.87/5 based on 8 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Smith.ai Chat over time. It shows how existing users see Smith.ai Chat with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.8/10
Arrow Left Recent Older Arrow Left
Usefulness
9.7/10
Ease of use
9.7/10
Value for money
10.0/10
Customer service
9.7/10
User profile picture

"Smith.ai offer affordable legal website chat with immediate ROI"


What do you like about Smith.ai Chat?

Smith.ai provides web chat services for our website including chatbot AI response and live agents. They also provide live agents to respond to messages received on our Facebook business page.

This service integrates with our intake department to screen prospective new leads. This allows us to capture new leads that visit our website and choose to engage with our "chat now" feature.

Integrates with our CRM API. It allows us to capture every lead without having to manually re-enter information.

It is very cost effective compared to other online chat support providers.

Its display on the website is easy to custom configure and integrate.

What do you dislike about Smith.ai Chat?

Smith.ai could offer more options to customize the appearance of the website chat widget.
It does not have the ability to live transfer leads from operator to in-house intake staff.

What have you been using it for and what problems did Smith.ai Chat solve?

Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision.

I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options.

Capturing leads with the chatbot feature and the live agent support has been profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Smith.ai Live Web Chat Engages Users "


What do you like about Smith.ai Chat?

The software saves me time by gathering the pertinent information from prospective clients, but more importantly, it provides users with an immediate response when they are contemplating whether they would like to enlist our services.

What do you dislike about Smith.ai Chat?

While you can close the chat message box, I wish you could completely close the chat widget because it blocks part of the screen at all times and can make it difficult to read website content.

What have you been using it for and what problems did Smith.ai Chat solve?

We have been using the chat feature to engage website visitors and generate more leads. I never have to worry that a chat user is ignored or that a business opportunity slips through the cracks.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Smith AI review"


What do you like about Smith.ai Chat?

Smith.AI is a great software that allows me to have confidence in my website converting traffic to leads.

What do you dislike about Smith.ai Chat?

Their onboarding for new customers could be polished up a bit more. The account managers are a bit hard to get a hold of.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Smith Chat is a great feature of the Smith Family of Products"


What do you like about Smith.ai Chat?

Smith Chat is an intuitive and easy way for visitors to my website to send me an instant message. The chat is very easy to customize and very flexible in terms of inquiries, so that it creates a personalized and professional dialog with the site visitor. Most notably, it immediately emails me the contact info and heart of the conversation so I can immediately email or call the visitor. It is another effortless alternative for busy visitors to reach me without calling or emailing.

What do you dislike about Smith.ai Chat?

There is nothing I dislike about the service. The icon fits on my website and one can customize the colors to match my brand. It is not overbearing in size. It also allows for disclaimers to be fit on the interaction screen.

What have you been using it for and what problems did Smith.ai Chat solve?

I use it on my website home page to allow visitors to reach out without calling or emailing, especially when using Phone/Tablet. Smith.ai helped me customize its colors, Q&As, disclaimers, and integrate it seamlessly on my website. Notably, Smith Chat replaced the Live Chat Service I had on my site before, at a tremendous value, and without compromising anything.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Nov 09, 2020

Reply from Maddy at Smith.ai:

Thank you for your review, Maria! We're happy to capture your web leads and provide detailed summaries of the conversation for you to convert them into clients!

User profile picture

"Excellent Company"


What do you like about Smith.ai Chat?

It's easy to use and set up. The customer service is very responsive (always get answer within 1 bus. day). Clients love interacting with the professional staff at Smith.AI.

What do you dislike about Smith.ai Chat?

Nothing really to dislike. It's a responsive company with great features for the price.

What have you been using it for and what problems did Smith.ai Chat solve?

We've been using Smith.AI for about 8 months. We changed from another answering service right around the time Covid-19 shutdowns begin and I wish we had changed even earlier. They answer 24/7 (added hours during Covid) and are always available for clients to call.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Nov 05, 2020

Reply from Maddy at Smith.ai:

Thank you Sara! We're happy be responsive to help your business!

User profile picture

"Outstanding virtual assistance"


What do you like about Smith.ai Chat?

Smith.ai is extremely responsive when you need them. They go above and beyond in their customer service and are friendly and knowledgeable when handling customers.

What do you dislike about Smith.ai Chat?

Since there are many people who answer calls and chats, sometimes the operator misinterprets the instructions.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Nov 05, 2020

Reply from Maddy at Smith.ai:

Thank you for your review, Sonia! We're always happy to go above and beyond for you!

User profile picture

"Great addition to webpage"


What do you like about Smith.ai Chat?

They truly help us by acquiring all information from perspective clients in order for us to complete the initial intake process.

What do you dislike about Smith.ai Chat?

I have nothing to dislike about Smith Ai. They are truly professionals. We have nothing but good things to say about them.

What have you been using it for and what problems did Smith.ai Chat solve?

We use it for perspective client purposes, legal services.

4/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
Nov 02, 2020

Reply from Maddy at Smith.ai:

Thank you Eloisa! Our team of professional virtual receptionists are happy to handle your initial intake for potential new clients.

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