Nice Chat

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What is Nice Chat?

"eCommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more."

Nice Chat is an eCommerce oriented online chat solution with features including chat, visitor tracking, analytics, team management, and third party integrations. Targeting eCommerce solutions exclusively, Nice Chat is a marketing tool fully integrated with online stores, to track down traffic channels and their effectiveness.

Nice Chat gathers all the relevant data of store visitors in real time. Sales team members just need to monitor the client's behavior at the site, analyze traffic sources and browser data to be able to select appropriate options for guaranteeing successful deals.

Nice Chat scored 47/100 in the Customer Chat category. This is based on press buzz (19/100), recent user trends (falling), and other relevant information on Nice Chat gathered from around the web.

The score for this software has declined over the past month. What is this?

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Customer Chat Market Radar

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Nice Chat Product Overview

  • Sales through chat

  • Customer qualifying with forms

  • Tracking the sources with UTM tags

  • Ability to send files

Languages: English, Russian

Customer Chat Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in July 2020.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...


Nice Chat Features

  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
Compare Pricing

Nice Chat Pricing Plans

Free plan

  • 1 website, 3 agents and limited sales features

Business plan

1 user(s) / month
  • up to 10 000 products and limited chat history storage


1 user(s) / month
  • unlimited

Plans starting from: $17.00/month Credit card required: N/A

Nice Chat FAQs

What platforms does Nice Chat support?

It's web-based.

What is Nice Chat generally used for?

To grow sales through the chat on the website.

Does Nice Chat integrate with any other apps?

Nice Chat can be integrated with:

Wordpress, Prestashop, OpenBox CRM, and Slack.

Does Nice Chat offer guides, tutorials and or customer support?

Yes, we have a dedicated support center on our website.

Does Nice Chat offer multi-user capability (e.g. teams)?


Does Nice Chat offer an API?

Yes, our API can be accessed in the 'developers' section of our website.

What are some applications Nice Chat is commonly used in tandem with?

With any CRM or eCommerce website engine.

Who are the main user groups of Nice Chat?

Online retail stores.

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