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What is Capsule?

"Capsule is a CRM tool that allows its users to stay on top of business relationships between their organisation and prospective or existing clients. "

Capsule is a solid, easy-to use CRM system which is a good tool for small to medium-sized businesses, particularly those using Google Apps.
It is competitively priced, and it provides a feature set that will allow its users to efficiently manage a large database, identify business opportunities, track communications and manage a sales pipeline with relative ease.

Capsule scored 86/100 in the CRM category. This is based on user satisfaction (91/100), press buzz (48/100), recent user trends (falling), and other relevant information on Capsule gathered from around the web.

The score for this service has declined over the past month. What is this?

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Capsule Product Overview

  • Customizable: Users can customize Capsule to fit their business.

  • Complete Contact Wiew: The contact page offers a birds eye view of everything users know about a contact, so that they can keep track of the people, companies and other organizations.

  • Manages Sales Pipeline: Keeps track of where each opportunity is at, using milestones such as prospect -> meeting -> proposal -> won etc.

  • Make Sure Things Get Done: Manages to-do lists and calendar using tasks in Capsule to ensure things don't get forgotten.

  • Manage Groups of Contacts with Lists: Creates lists by filtering contacts using given criteria, such as which city they're in, how they are tagged, when they were added, or using custom fields.

Languages: English

Capsule Features

  • 2-Factor Authentication
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
Compare Pricing

Capsule Pricing Plans


  • 2 Users
  • 250 Contacts
  • Unlimited Opportunities
  • Unlimited Cases
  • 10MB of Storage


1 user(s) / month
  • No user limit
  • 50,000 Contacts
  • Unlimited Opportunities
  • Unlimited Cases
  • 2GB of Storage/User

Other pricing information:

Free: Up to 2 users; 10MB storage; 250 contacts
Professional: $12/month, per user. 30 day free trial; 2GB storage per user; 50,000 contacts.

Plans starting from: $12.00/month Credit card required: Yes

Capsule FAQs

Does Capsule offer guides, tutorials and or customer support?

There is email support Monday to Friday and an extensive set of support documentation.

Does Capsule offer an API?

The Capsule API allows developers to create applications that can retrieve or update data in Capsule account. There's a link to the API docs on the website.

Does Capsule integrate with any other apps?

It integrates with: G Suite; invoicing and accounting apps, email marketing apps, website forms, email tracking apps etc.

What are some applications Capsule is commonly used in tandem with?

It is most commonly used with G Suite, Xero, FreshBooks, MailChimp, Zendesk; Wufoo Forms, Zapier and lots of other services.

Who are the main user groups of Capsule?

Main users of this service are small and medium-sized companies.

What is Capsule generally used for?

It is used for customer relationship management, and contacts and pipeline management.

What platforms does Capsule support?

This service Web-based, works on Linux, Mac, Windows, Android, and iPhone.

Does Capsule offer multi-user capability (e.g. teams)?

It offers multi-user capability.

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